Every delivery is the result of collaboration, care, and a promise kept. From DHL team members supporting every leg of the journey, to small businesses like Reborn Club pouring intention into every order, to customers awaiting something meaningful - the heart of what we ship is the stories inside each box.
It’s More Than Just a Package
Wade Calder has been with DHL for nearly 25 years, leading teams on the warehouse floor. He’s witnessed firsthand how much rides on each shipment: “These are people’s lives, their livelihoods.” To Wade and his team, every package is a lifeline, a hope, or a hard-earned achievement making its way to someone who needs it.
This holds true for Canadian small business owner, Tova Vaginshtein of Reborn Club. Her apparel isn't just about what's on the label - it's about self-growth, second chances, and the personal journey printed on every garment. “Every item has meaning - it will always have a story behind it,” she says. Customers recognize that intention. Orders arrive with handwritten thank-you notes. Her stickers wind up on laptop cases. Quote cards find a home on mirrors, and many customers become repeat buyers, often sharing back stories of how Tova’s package arrived at just the right time: “It’s connection, comfort, and being seen - all in a box.”
When a package carries that much meaning, getting it there safely and on time is a responsibility we share.
The Real People Behind Every Journey
For Customer Care Advisor Alteo Soriano, going the extra step isn’t just a slogan; it's his default. In one instance, a business owner in the UK was anxiously waiting for a delayed shipment. Alteo helped troubleshoot, took ownership, and made sure the details were handled with care. Within just three days, the package arrived, and the customer’s gratitude proved how vital that attention really is.
During the holiday rush, an urgent shipment containing a passport and wedding documents went missing. DHL Operations Supervisor Tynansha Smith Francis rallied her team to search late into the night, sort through containers, and track down the missing package. They eventually found it and reunited the customer with her documents in time for the big occasion. “When we finally handed her the package, the relief and gratitude on her face made every hour of searching worth it,” Tynansha said.
These aren’t exceptions. These are examples of our everyday culture in action. It’s where everyone at DHL understands that every delivery could be a milestone, a memory, or a dream in motion.
This same spirit of dedication underpins our partnership with small businesses like Reborn Club. By treating each shipment with genuine care and attention, DHL empowers founders like Tova to focus on what matters most - infusing her products with meaning and creating memorable experiences for every customer. As Wade shares, “I just love the fact that I’m able to put a smile on somebody’s face.”
Connecting People Beyond the Box
Every package begins with someone’s story - like Tova’s - where every detail, from handwritten notes to thoughtful extras, reflects her journey and connects with her customers. At DHL, we see it as our job to honour that care, whether it’s by helping a business owner navigate a challenge or going the extra mile to ensure a delivery arrives just in time. When it all comes together, the customer receives more than a package: they feel seen, supported, and sometimes inspired to grow.
It’s not just about moving packages; it’s about moving meaning and the moments, milestones, and memories inside. If you’re ready to create more of those connections, we’re here to help.
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