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Customs Clearance & its related Restrictions

Marcelo Godoy Rigobello
Marcelo Godoy Rigobello
VP Global Customer Support - Customs & Trade Compliance, DHL Express
4 min read
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This article covers
The key customs clearance documents for international shipping
A guide to ATA Carnets for temporary import and export
Common reasons for customs delays – and how to avoid them

Shipping internationally? Understanding the key customs documents is essential to ensuring a smooth clearance process. In this article, we’ll guide you through the most important paperwork required for customs clearance, helping you minimize delays, maintain compliance, and ensure your goods reach their destination efficiently and on time.

What is customs clearance & why is it important?

The customs clearance process is the formal procedure that enables goods to legally enter or leave a country. Accurate information and complete documentation are critical to ensuring this process runs smoothly.

When importing or exporting goods, it is essential to provide a fully completed and accurate Commercial Invoice, together with any additional documents required by the customs authorities of the origin and destination countries. Proper documentation helps avoid delays, ensures regulatory compliance, and facilitates the timely movement of your shipment.

Based on the Commercial Invoice and additional documentation provided, the customs broker will then submit to customs authorities a customs declaration – which tells authorities exactly what is being exported/imported.

Therefore, it’s essential to provide a complete and accurate Commercial Invoice and other documentation, to avoid your shipment being held up, flagged for inspection, or even seized – causing costly disruptions to your business and delays for your customers.

The needed documents for customs clearance

When shipping internationally, ensuring that all required documentation complies with both export and import regulations is essential for a smooth customs clearance process. Each document plays a specific role in verifying what’s being shipped, where it’s coming from, and how it’s being transported. Check our full guide to the documents needed for international shipping to learn more.

7 common customs clearance delays & how to avoid them

For a smooth customs clearance process, pay attention to the following:

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1. Incomplete or inaccurate documentation

Missing, inaccurate, or unclear information on key shipping documents, such as the Commercial Invoice or Air Waybill, is a common cause of customs delays. To facilitate a smooth clearance process, always ensure that all documentation is complete, accurate, and fully compliant with the regulatory requirements of both the exporting and importing countries.

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2. Incorrect Tariff Classification Code(s)

Wrong Tariff Classification Codes will slow down clearance and will affect duty calculations. Use official tools from customs authorities to determine your Tariff Classification Code. You can also leverage DHL’s MyGTS for guidance regarding potential tariff classification code for your goods.

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3. Undervaluing goods

Declaring a value lower than the actual worth of the goods to reduce customs duties is a violation of customs regulations. Such practices can lead to shipment delays, substantial fines, penalties, and other legal or compliance-related consequences. Always state the true value of the goods and provide proof or purchase/payment if needed.

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4. Being non-compliance with regulations

Not following a country’s import/export rules can lead to holds, seizures, fines and penalties. Research requirements and secure any needed permits, licenses or certificates in advance.

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5. Unpaid duties or taxes

Customs will not release your goods until the applicable regulatory charges are paid. Decide upfront who pays whether shipper or receiver and use fast payment options.

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6. Incorrect labeling or packaging

Poor or missing labels, especially for hazardous goods, will cause delays. Ensure following all packaging rules and that the labels are clear and correct.

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7. No response to customs queries

If customs authorities or DHL require additional information or supporting documentation, a prompt response is essential. Delayed or unanswered requests can lead to customs clearance delays and impact the timely delivery of your shipment. So always respond as quickly as possible.

Temporary admissions

Understanding how temporary shipments are handled is just as important as knowing the standard customs clearance process, especially if your business regularly moves equipment or samples across borders.

Temporary admissions typically allow goods to enter a country for a limited time, generally without paying import duties or taxes, as long as the items are not sold and are re-exported within a set period, in accordance with the local regulatory requirements. 

Please note that there are strict conditions and documentation requirements that must be adhered to when it comes to temporary admissions, so please ensure to research the export/import regulations.

Temporary imports

These are goods brought into a country for short-term use, such as tools for a specific project, commercial samples, or equipment for testing. These items must leave the country within a defined timeframe and cannot be sold or altered significantly. Proper documentation and approvals are essential to qualify for duty exemptions under temporary import rules. 

Please note that there are strict conditions and documentation requirements that must be adhered to when it comes to temporary imports, so please ensure to research the export/import regulations.

Temporary exports

Temporary exports involve sending goods out of a country with the intention of bringing them back later. This applies to items like equipment sent abroad for repair or use at an event. To avoid additional duties upon return, exporters must clearly document the temporary nature of the export and follow all customs requirements to ensure smooth re-entry, in accordance with the local regulatory requirements.

Please note that there are strict conditions and documentation requirements that must be adhered to when it comes to temporary imports, so please ensure to research the export/import regulations.

Get expert support for your import and export process

To simplify the customs clearance process, DHL Express has developed MyGTS (My Global Trade Services).

This free user-friendly platform will help you navigate many international shipping regulations seamlessly. You can log in with your existing DHL Express Business Account or register a new MyGTS account to access:

  • Pre-shipment planner: a dedicated tool to help your business understand some of the applicable import/export regulations.
  • Support with Tariff Classification Code(s):  MyGTS provides potential tariff classification codes for you to select based on your goods’ characteristics. Search for Tariff Classification Codes using keywords or the code directory.
  • Landed Cost calculator to enhance your pricing strategy and give your customers transparency over the estimated shipping costs – which builds trust with your business. 
  • Guidance on import and export requirements: understand some of the country's import and export requirements before you ship – to avoid goods being held up at borders!
  • Customs documentation and templates: effortlessly gather examples of the customs documentation and templates that might be required, to avoid potential delays. It’s important to conduct your own due diligence and ensure that all documents are submitted in the correct format and language, as required by the export and/or import country’s customs authorities.
  • A product catalog feature: maintain a readily accessible record of your commodities within DHL MyGTS, where you can save past searches, product details, and tariff codes for quicker repeat shipping.

It’s essential that you keep up to date with the import and export regulatory requirements of the countries where you ship from/to, and consult with customs experts or legal advisors when necessary to ensure compliance with the regulations. 

Enjoy fast & easy international shipping with DHL Express Egypt.

Enjoy fast & easy international shipping with DHL Express Egypt.

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