How to drop off your shipment at a DHL Service Point?

So, if you ever need a quick and simple way to send a parcel without waiting for a courier, here’s everything you need to know about dropping off your shipment at a DHL Service Point.

Understanding DHL Service Points

A DHL Service Point is a convenient location designed to simplify your shipping process. In Indonesia, service points are available in locations like Jakarta, Bandung, Surabaya, Medan, Bali, and Semarang, among many other cities. This widespread availability ensures you can always find a nearby drop-off point¹. 

An added benefit is that you don't need a DHL account to use this drop-off service. As such, it’s also a practical choice for a one-off shipment or for first-time customers.

Preparing your shipment for drop-off

Before heading to a DHL Service Point, proper packaging for shipping is crucial to ensure your items arrive at their destination safely. Here’s how to prepare your shipment:

1. Securely packing your items

• Choose the right box: Before you start the shipping process, select a sturdy box appropriate for the size and weight of your contents. For example, if you’re planning to ship fragile items, opt for double-walled boxes.
• Cushion contents: Use ample cushioning materials, such as bubble wrap, foam peanuts, or crumpled paper, to fill spaces and prevent items from shifting or getting damaged during transit.
• Seal properly: Use robust packing tape to secure all seams and flaps of the box. Also, ensure no openings are left exposed.
• Consider item type: For sensitive or unique items such as Wayang puppets or angklungs, research specific packaging guidelines for shipping to prevent damage.

2. Creating and attaching shipping labels

• Generate your label: If you're completing your parcel details online, create and print your shipping labels through the DHL platform. At the same time, ensure all details, including recipient and sender information, are accurate.
• Attach clearly: Affix the label securely to the largest surface of your package, ensuring it's flat and all barcodes are scannable. Also, avoid placing tape over the barcode for seamless tracking.
• Remove old labels: If reusing a box, remove any old shipping labels or barcodes to prevent misdirection of your shipment.

3. Essential documents for international shipments

• Customs invoice: For all international express shipments, an accurate customs invoice (also referred to as a commercial invoice) is required. This document outlines the contents, value, and origin of your goods, which are crucial for customs clearance.
• Accurate information: Ensure all information on your customs invoice is accurate and matches the contents of your package to avoid delays.
• Additional documents: Depending on the destination country and the nature of your goods, you may be required to obtain additional permits or certifications. Therefore, always check specific country regulations before you start shipping.

Finding your nearest DHL Service Point

Finding your nearest DHL Service Point is easy with the online service point locator². This tool simplifies the process of finding a convenient DHL Express location near you. To get started, follow these steps:

• Select your country: Choose 'Indonesia' from the list.
• Enter your details: Provide your zip code or location.
• Choose your payment option: Under the 'Drop-off' section, select your preferred payment method. If you have already paid online, be sure to choose 'I have a QR code' from the handling options. If you have a DHL Express account, specify whether you'll create a label at the location or if you already have a printed label or a QR code.
• Indicate package dimensions: In the 'Packaging Parameters' section, enter the length, width, height, and weight of your shipment.
• Refine your search: Select your preferred operating days and time, then click 'Search' to view all the DHL Service Points in or near your area.
• View the Service Point details: Once you see the results, you can click on any listing to see detailed information about the location, including the address, opening hours, accepted payment methods, and specific services available.

The drop-off process at the service point

Once your shipment is prepared, the drop-off process at a DHL Service Point is simple and fast. Just bring your parcel to the counter, where a friendly staff member will assist you.

• Hand over your parcel: A staff member at DHL Express will take your package and finalize the paperwork. If you’ve already created a shipping label online, they’ll scan the QR code or printed label to get your shipment into the system.
• Make your payment: You can pay for the delivery in cash, with a card, or via QR code. This flexibility makes the process seamless, especially since you don’t need an account to use this convenient service.
• Confirm and go: Once payment is complete, your shipment is set! With this easy drop-off service, you’ll be on your way in no time.

Tracking your shipment after drop-off

Tracking your parcel after you drop off your shipment is simple and gives you peace of mind. DHL Express offers several easy-to-use services for monitoring your package's progress, ensuring you're always informed. All you need is your tracking number, which you'll receive after visiting a DHL Service Point. Your options include using the online tracking tool, contacting customer support, downloading the mobile app, or signing up for a business account to receive automatic updates. 

1. Using the DHL website

The quickest way to check your package status is through the DHL website's tracking tool³. Simply enter your tracking number into the designated field and click 'Track' to see real-time updates on your international express shipment's journey from the DHL Service Point to its final destination.

2. Digital assistant and customer support

For assistance, you can use DHL's digital assistant for answers regarding the status of your shipment. Alternatively, you can contact customer support in Indonesia via WhatsApp chat at +62 21 8060 0611. DHL Express offers these channels for those who want to get personalized and convenient help whenever needed.

3. The DHL Express mobile app

For those with multiple shipments or who ship frequently, the DHL Express Mobile app is a convenient option. This app enables you to manage your deliveries, locate the nearest DHL drop-off point, and check shipping rates directly from your smartphone. It also features advanced GPS location services and a camera barcode scanner to make tracking even easier.

4. Signing up for a DHL Express business account

If you ship frequently, the most efficient way to manage your deliveries is by signing up for a DHL Express business account. With an account, you can set your preferences for receiving updates, ensuring you get the information you need, when you need it, directly in your inbox or on your phone⁴.

Choose DHL Express for Seamless Shipping 

Opting for a DHL Service Point for your shipment makes sending parcels and documents incredibly easy. From preparing your package with the right labels and documents to using the online finder tool to locate the nearest service point, the entire process is designed for your convenience. 

Additionally, the accessibility of these locations across Indonesia, along with the simple pickup and drop-off service, makes shipping hassle-free, even for those without an account. Embrace this efficient and convenient option for all your shipping needs to ensure a smooth and reliable experience.

And if you plan to ship parcels frequently, open a DHL Express business account to ensure seamless and reliable deliveries.