Help and Support

Help and Support

Advice for MyDHL+, packing, documentation customs clearance, and our official contact details.


Frequently asked questions (FAQs) from shipping, billing, customs, duties & taxes to e-commerce.

General FAQs about DHL Express

DHL Express does not serve the following countries:
  • Åland Islands
  • Antarctica
  • Antigua and Barbuda
  • Bouvet Island
  • British Indian Ocean Territory
  • Cabo Verde
  • Christmas Island
  • Cocos (Keeling) Islands
  • Curaçao
  • Czechia
  • French Polynesia
  • French Southern Territories
  • Heard Island and McDonald Islands
  • Holy See
  • Isle of Man
  • Liechtenstein
  • Netherlands (Kingdom of the)
  • Norfolk Island
  • Northern Mariana Islands
  • Pitcairn
  • Réunion
  • Saint Barthélemy
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Martin (French Part)
  • Saint Pierre and Miquelon
  • Saint Vincent and the Grenadines
  • Sint Maarten (Dutch part)
  • South Georgia and the South Sandwich Islands
  • State of Palestine
  • Svalbard and Jan Mayen Islands
  • Syrian Arab Republic
  • Türkiye
  • United States Minor Outlying Islands
  • Viet Nam
  • Wallis and Futuna Islands
  • Western Sahara

Shipments cannot be delivered to PO boxes. Shipments are delivered to the receiver’s address given by the shipper with a recipient's name.

By dimensional weight or actual weight of the shipment, whichever is higher.
DHL Express will measure the dimensional weight and compare this with the actual weight of your shipment and select the higher of the two to use as the final weight calculation.
To learn how dimensional weight is calculated, check out this guide

Your contact information will only be used to connect you to the right DHL personnel. Your data is always kept private and is not shared for third-party use.

For shipment queries, you can contact DHL Express at:
Email :
CS Hotline (Toll-free) : 0800 1 333 3330
WhatsApp (English) : +622180600611

WhatsApp (Bahasa Indonesia) : +622150864201

International Shipping Guide

The Philippines

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