Optional and Customs Services
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DHL Express offers a wide range of optional services tailored to your business needs, from customized delivery and billing options to services with reduced carbon emissions.
In addition, with our extensive knowledge and experience in customs clearance, we empower shippers with full customs clearance support, so you can focus on growing your business.
Optional Services
Protecting Your Shipment
Shipment Insurance
We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss. Terms and Conditions apply. Learn more here.
Extended Liability
If you are sending valuable documents such as passports, visa applications or regulatory certificates, you can extend the DHL standard liability with this service.
In the event of full or partial loss to a document shipment, a fixed compensation will be paid.
Delivery Options
Neutral delivery
This service allows for the delivery of any shipment, without its value being shared or exposed to the receiver. DHL will ensure any paperwork exposing the value of the goods is removed from the shipment prior to delivery.
Residential Address (On Demand Delivery)
Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential. DHL will notify the receiver via email or SMS about the shipment status. Receivers can then select the most suitable delivery option on the On Demand Delivery website.
Direct Signature
If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address. DHL will ensure your shipment is not re-directed, or delivered at an alternative address.
Dedicated Delivery
At customer’s request, an immediate, one-off delivery of a shipment within a normal working day or a holiday that involves a specific delivery vehicle or more than one courier. For further assistance, please contact your local Customer Service.
GoGreen Plus
DHL's GoGreen Plus empowers shippers to reduce up to 80% of their Scope 3 emissions by using sustainable aviation fuel (SAF) within our global aviation network.
As a leader in sustainable logistics, DHL is working worldwide with companies including BP, Neste, World Energy, and Cosmo Oil Marketing, to secure a stable supply of SAF. Unlike traditional offset-based environmental measures, GoGreen Plus's inset approach enables companies to directly reduce CO2 emissions within their value chain.
Customs Services
Duty Tax Processing
The service enables the sender to charge the customs duties and taxes incurred for the import of their shipment either to the recipient of the shipment or to a third party in the country of destination. It is also possible to specify who pays the transportation costs.
Bonded Storage
If a shipment is registered into bond and subsequently held for more than three calendar days following the arrival date in a bonded DHL or non-DHL facility, either when awaiting documentation from the receiver or importer, or when clearance has been assigned to a third party broker.
Multiline Entry
All products require identification and must be classified under separate harmonized tariff numbers. DHL Express will process item entries with more than five lines – for example, one shipment with multiple products or multiple invoices.
*Additional fees apply for optional services and customs clearance services.
*Some optional services may not be available depending on the origin and destination. Some services may not be available in certain regions.
*Some optional services may not be available depending on the shipment or in certain countries.
