Can individuals ship internationally? Send overseas with DHL Express pickup from your home

March 26, 2026

With DHL Express, even individuals without an account can ship internationally whenever needed. There is no contract required, and you can use the service on a shipment-by-shipment basis.

If you don’t have a Service Point nearby, or you only ship occasionally and don’t need a business account, DHL Express still makes it easy to send documents and parcels overseas.

You can create a shipping label (waybill) online and request a pickup, allowing you to send shipments from your home, office, or any specified location anywhere in Japan.

With international express services such as DHL Express Worldwide, shipments can be delivered quickly and reliably to more than 220 countries and territories, including the United States, Europe, and across Asia.

The service is ideal for individual shipments such as parcels for family or friends overseas, study-abroad or relocation items, and urgent documents.

Pickup service available nationwide

When creating your shipping label online, you can request a pickup at the same time.

A DHL Express courier will collect the shipment from your home, workplace, or any specified address at your preferred date and time, so you can ship even if there is no DHL Service Point nearby*.

This is especially convenient when sending large or heavy items, as there is no need to bring the shipment to a counter.

*In some areas, your parcels may be collected by an authorized partner company such as Sagawa Express.

Request a pickup

Create a shipping label easily from your smartphone

Individual customers can create shipping labels online using a laptop, tablet, or smartphone.

Simply enter the shipper and receiver information, shipment details, and make a payment by credit card to use the service whenever needed.

Even if this is your first international shipment, the online tool guides you step by step, making the process simple and easy.

The tool can be used without registration, but registering your information in advance allows you to view shipment history, track deliveries, and manage future shipments more conveniently.

Create a shipment here

Basic steps for shipping with pickup

International shipping can be completed in just a few simple steps.

STEP 1

Create shipping label online

Enter shipper, receiver, and shipment details, then complete payment.

STEP 2

Request pickup

Select your preferred date, time, and location.

STEP 3

Hand the shipment to the driver

Attach the label and give the parcel to the driver.

Download step-by-step guide

*Shipping availability depends on destination, customs regulations, and local conditions.
*Dangerous goods and prohibited items cannot be shipped.
*Duties, taxes, and fees are not included in shipping charges.

International shipping with DHL Express

Fast international express delivery

DHL Express offers DHL Express Worldwide, providing fast delivery with next-business-day service* to many destinations.

In addition to export shipments from Japan, import shipments to Japan (Shipping charges paid by the receiver in Japan) can also be arranged.

Optional services such as time-definite delivery are available, making DHL Express suitable for urgent documents and important shipments.

*Delivery time depends on destination.
*Delays may occur due to customs clearance, local conditions, or other circumstances.

Track your shipment online in real time

All shipments can be tracked online.

Simply enter the 10-digit Waybill Number issued when the shipping label is created to check delivery status in real time, giving you peace of mind even for international shipments.

Track your shipment here

Ship, track, and contact support via the official LINE account

By adding the DHL Express official LINE account, you can easily access services from your smartphone.

Available functions include:

・Chat with customer service
・Create shipment/shipping labels
・Track your shipment
・Check delivery details

Because everything can be done from LINE, it is convenient for first-time users and for customers who prefer not to make a phone call.

From shipment preparation to tracking, everything can be completed on one smartphone.

Official LINE account

Packaging your shipment properly

To ensure safety and security across the DHL Express global network, proper packaging and labeling are essential.

International shipments travel long distances and may be exposed to demanding handling conditions, so strong and secure packaging is important.

Remove old labels when reusing envelopes or boxes

Attach the shipping label on a flat surface

Do not cover the barcode with tape or string, as it must be scanned multiple times
Protect fragile items with sufficient cushioning material

Get some helpful packing guides

Get useful shipping tips and promotions from DHL Express

DHL Express regularly provides helpful information for individual customers, including shipping tips and special promotions for international delivery.

By subscribing to our email newsletter, you can receive the latest campaign offers and service updates.

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Can individuals ship internationally? Send overseas with DHL Express pickup from your home

With DHL Express, even individuals without an account can ship internationally whenever needed. There is no contract required, and you can use the service on a shipment-by-shipment basis.

Pickup service available nationwide

When creating your shipping label online, you can request a pickup at the same time.