On-demand delivery (ODD) is a flexible, customer-focused shipping service that lets you decide exactly when and where your parcels are delivered. Instead of waiting at home for a courier, you can reschedule, redirect, or collect your shipments at your convenience.
If you’re looking for a smarter, more convenient way to manage international deliveries, DHL Express’s On-Demand Delivery service gives you full control. Choose the time and place that suits you best and enjoy the ease of flexible, reliable shipping every time.
What are your options for on-demand delivery services?
Six different options are available through on-demand delivery, facilitating the timely completion of last-mile delivery for DHL Express clients irrespective of different circumstances that may occur.
1. Collect at DHL Express Service Point
If you prefer collecting your parcels at a time most convenient for you, you can opt to collect them at any DHL Express Service Point in your area.
2. Signature release
Authorize delivery without requiring your signature. This is suitable if you’re unavailable during delivery hours but want your parcel waiting when you get home.
3. Schedule a new delivery date or time
If you can’t receive your package right away, you can reschedule delivery up to seven days later at a time that works best for you.
4. Leave with a neighbor
Have your parcel delivered safely to a trusted neighbor if you’re not home.
5. Deliver to another address
Redirect your parcel to a different address. This is ideal for work-from-home professionals or individuals on the move.
6. 30-day vacation hold
If you’re going on a trip, DHL Express can securely hold your parcel for up to 30 days and deliver it once you’re back.
Once the DHL Express air waybill is completed and you have received an SMS or email about your shipment, you can customize your delivery preferences and track your shipments for free using the DHL Express website or mobile app.
How to make use of DHL Express on-demand delivery services to manage your shipments
If your sender makes use of DHL Express’s international shipping services, we make the process of customizing your deliveries and tracking shipment seamless through our on-demand delivery service.
Create a DHL Express Account
You can easily open a DHL Express Account through our website or via the DHL Express mobile app (available on Android and iOS). To register:
- Fill in your basic details such as your name, email address, and password.
2. Verify your account by entering the one-time password (OTP) sent to your mobile number and email.
Set up your delivery preferences
After creating a DHL Express account, you can personalise your delivery settings according to your schedule and preferences:
- Click “Add Delivery Preference” to open the menu and select your preferred option.
2. You can choose to collect your parcel at a DHL Service Point or Locker, or have it left with a neighbor, concierge, or security guard.
a. Service Point or Locker
If you select Service Point or Locker, simply choose your preferred pickup location.
Review your details carefully, then click Submit to finalise your delivery instructions.
b. Leave with neighbor, concierge or guard
If you prefer your shipment to be left with a neighbor, concierge, or guard, provide the necessary contact information.
Benefits of on-demand delivery
For recipients, on-demand delivery brings unmatched convenience and peace of mind to every shipment, whether it’s a personal package or an online purchase.
- Convenience and flexibility: Choose the delivery time, pickup location, or even designate a trusted neighbor, concierge, or guard to receive your parcel on your behalf. This flexibility ensures you never miss a delivery, no matter your schedule.
- Full tracking in real-time: Stay updated every step of the way with live shipment tracking and delivery notifications, available in English or Filipino. With DHL Express, customers always know exactly where their parcels are and when they’ll arrive.
- Personalized options: Unique features such as “Vacation Hold” and “Deliver to Another Address” allow you to receive shipments on your own terms. Whether you’re traveling or temporarily unavailable, you can be sure your parcels will be delivered securely, right when you need them.
Enjoy convenient on-demand delivery with DHL Express
With DHL Express On-Demand Delivery, you get flexibility, reliability, and peace of mind, all in one seamless service. Whether you’re a business waiting for an international shipment from a partner or a recipient waiting for an e-commerce parcel, DHL Express ensures that your packages arrive safely, conveniently, and right on time.
Experience the future of shipping today and open a business account with DHL Express.
For more reasons why you should ship with DHL Express, check out our guide on the benefits of opening a DHL Express account.
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