How to send a parcel via DHL anytime: A simple guide for walk-in customers

If you’ve ever wondered where you can drop off DHL packages without the hassle of booking ahead, walk-in shipping is the answer.

For individuals or small business owners in the Philippines, walk-in shipping offers a convenient, flexible way to send parcels abroad without the need to arrange pickups or set up accounts. It’s also one of the cheapest ways to send a parcel for customers who want flexibility without long-term commitments. If you’ve ever wondered how to ship with DHL without creating an account, this option is for you.

Unlike scheduled pickups, which require advance booking, or drop-off services tied to online orders, walk-in shipping allows you to show up during operating hours with your DHL package and get it on its way immediately. This is especially useful for customers who value in-person assistance, need help with packaging, or want guidance on customs documentation.

This guide will walk you through exactly what walk-in shipments are, who they’re best suited for, and how to make the process as smooth as possible with DHL Express.

What is a walk-in shipment?

A walk-in shipment is when you physically bring your parcel to a DHL Express Service Point for processing and dispatch without pre-booking online or having an account. It’s a straightforward, no-fuss option that caters to urgent deliveries, irregular shipping needs, and customers who prefer the reassurance of talking to a service expert before sending their items.

Here’s how it compares to other parcel types:

If you value flexibility and same-day processing, a walk-in shipment is often the best choice.

Who should do a walk-in shipment?

Walk-in shipments are especially beneficial for:

• Individuals sending gifts or documents to family overseas – For example, sending balikbayan packages during the holiday season.
  
  
• Small businesses fulfilling occasional or urgent orders – Ideal when your usual courier is unavailable or you need faster parcel delivery to international customers.
  
  
• First-time international shippers without existing accounts – You can ask staff to walk you through the process and explain customs regulations before committing to regular shipping.
  
  

Even if you usually book online, walk-in shipments can be a good backup when unexpected shipping needs arise.

Pros and cons of walk-in shipping

Walk-in shipping offers several advantages but also comes with some trade-offs:

If your priority is speed, accuracy, and peace of mind, the benefits of walk-in shipping can outweigh the drawbacks.

How to send a parcel as a walk-in customer

Sending your parcel as a walk-in is a simple, step-by-step process:

Step 1 – Locate your nearest DHL Express Service Point

Use DHL Express’s online locator to find the closest branch. Some locations may be inside shopping malls, business districts, or standalone service centers. Always check operating hours to avoid unnecessary trips.

Step 2 – Prepare your package

Select a sturdy, right-sized box for your items. Use bubble wrap, foam, or other cushioning material to keep contents secure. For fragile items, double-boxing offers extra protection.

Step 3 – Fill out the necessary information

The shipment form requires accurate recipient details, a contact number, and a clear description of the contents. For business-related shipments, including an invoice can help speed up customs clearance.

Step 4 – Let the staff assist you

One of the main advantages of walk-in shipping is expert guidance. Staff can recommend the right packaging, advise on restricted items, and help ensure your customs documents are complete to avoid delays.

Step 5 – Pay and track your shipment

Once your parcel is weighed and measured, you’ll be given the total cost. After payment, you’ll receive a tracking number, which you can use to monitor your shipment’s journey in real time.

Popular walk-in shipments from the Philippines

Common items sent via walk-in services include:

• Personal gifts – Clothing, snacks, or souvenirs, especially during Christmas, birthdays, or other special occasions.
  
  
• Small electronics – Non-battery-operated gadgets or accessories, provided they’re declared correctly and comply with customs rules.
  
  
• Business samples and documents – Useful for SMEs sending product prototypes, promotional materials, or contracts abroad.
  
  

Avoid shipping prohibited items such as liquids, perishable foods, alcohol, aerosols, or sharp objects, as these may be restricted in certain countries. DHL Express staff can provide a detailed list of allowed and restricted items for your destination.

Tips for using walk-in services

DHL Express walk-in shipping offers a faster, more direct alternative than a parcel pick-up and drop-off service. Maximise the benefits of walk-in shipping with these practical tips:

• Go early in the day – Morning visits can help you avoid the lunchtime or after-work rush.
  
  
• Plan around peak seasons – Expect longer queues before Christmas, New Year, and Valentine’s Day.
  
  
• Confirm item eligibility – Call ahead to check if your parcel meets destination-specific customs rules.
  
  
• Consider packaging at home – Pre-packing can save you time at the branch, but ensure your packaging meets DHL Express’s shipping standards.
  
  
• Bring identification – A government-issued ID is required for international shipping.
  
  

These small steps can save you time, reduce stress, and ensure a smoother shipping experience.

Walk in and ship with DHL Express

Walk-in shipping is a practical, efficient choice for customers who need quick, reliable service without the commitment of an online account. With DHL Express, you not only get speed and convenience but also expert guidance to help you navigate international shipping requirements confidently.

Whether you’re sending personal gifts to loved ones or fulfilling a critical business order, DHL Express offers trusted, secure, and timely delivery across its global network.

Open a business account with DHL Express today.