Cross-Border Shipping: Give Your SA Store a Global Passport with DHL

DHL, a leader in global logistics, has developed a toolkit that takes the guesswork out of shipping, helping your business connect with customers around the world—safely, quickly, and with a minimum of fuss.

Unlocking Global Opportunity with DHL’s Digital Solutions

Breaking into international markets starts with understanding the mechanics of global shipping. DHL’s digital ecosystem is built for exactly this purpose, offering more than just parcel movement. Their suite of tools reduces paperwork, controls costs, and streamlines every step, so you spend less time on admin and more time growing your brand.

With features like electronic waybill generation and digital customs documentation, DHL’s systems are designed to keep your exports moving—fast, accurate, and fully compliant. That’s less hassle at the border and more peace of mind for you and your customers.

Your Toolbox for Shipping Success

DHL offers several solutions that make cross-border shipping simple, even for first-timers. Here are the essentials:

MyDHL+
This all-in-one portal is your hub for cross-border shipments. Create address books, track parcels, view shipping history, and personalise preferences—all in one secure login. MyDHL+ puts every detail at your fingertips, making day-to-day logistics that much easier.

DHL eMailShip
If you like keeping things simple, eMailShip lets you prepare and print waybills, customs forms, and pickup requests straight from your inbox. It’s a lifesaver for businesses that ship regularly and need compliant paperwork in a flash.

DHL EasyShip
For retailers with bigger ambitions and specific needs, EasyShip is tailor-made. DHL’s engineers work with you to integrate shipping directly into your e-commerce platform, so you can manage high volumes without breaking a sweat.

DHL Custom Solutions & Vendor Partner Solutions
Have unique requirements, like advanced labelling or warehouse integration? DHL’s custom and partner solutions deliver bespoke tools and multi-carrier support, so your logistics keep pace as your business grows.

My Global Trade Services (MyGTS)
This free, AI-powered tool takes the stress out of international trade. From finding the correct HS codes to estimating total landed costs and checking the latest import/export rules, MyGTS does the heavy lifting—especially helpful for new exporters who want to avoid nasty surprises at customs.

DHL Paperless Clearance
Integrated across DHL’s platforms, Paperless Clearance sends your shipping documents to customs electronically. No more printing invoices or worrying about mislaid papers. Your parcels clear the border faster, with fewer delays.

With these tools in your corner, you can cut out errors, save costs, and focus on what matters: growing your business and delivering for your customers.

To make sure your shipments clear customs and arrive on time, follow this trusted five-step approach:

1. Create Your DHL Express Air Waybill (AWB)
   The AWB is your shipment’s passport, containing all the vital details for customs. Complete it on MyDHL+, making sure both your South African business info and your customer’s details are spot-on. The AWB barcode tracks your parcel at every checkpoint—so accuracy is key.

2. Prepare Your Commercial Invoice
   Every cross-border parcel needs a commercial invoice. It must match your AWB—shipper and consignee info, item descriptions, HS codes, weights, values, and who’s paying for duties and taxes. Any mismatch can slow you down at customs.

3. Pack Your Shipment Properly
   International parcels take a bumpy ride. Choose sturdy packaging, leave space for protective padding, and use the “H-taping” method to seal boxes securely. Fragile items need special care and clear labelling. Need supplies? DHL’s retail points have you covered.

4. Book a DHL Express Collection
   Once everything’s ready, schedule a pickup through MyDHL+ or by calling customer service. Your parcel will be scanned and tracked from collection to delivery. If you’re not a regular account holder, be ready for a quick inspection at pickup.

5. Track and Monitor Your Shipment
   Keep an eye on your parcel’s journey using MyDHL+ or the DHL Tracking Tool. You’ll get real-time updates at every stage, from departure in South Africa to final delivery abroad. If customs have questions, DHL will reach out using your contact details.

International regulations can be a maze. My Global Trade Services (MyGTS) makes it easy to stay compliant and competitive. MyGTS guides you through the regulations, provides accurate HS codes using AI, and calculates total landed costs before you ship—no more nasty surprises for you or your customers. The product catalogue feature saves your regular shipments, making repeat exports faster and more efficient.

Take the Complexity Out of Cross-Border Shipping

International shipping shouldn’t feel like a gamble. With DHL’s digital toolkit—MyDHL+, eMailShip, EasyShip, and especially MyGTS—you get simplicity, certainty, and speed at every step. Just follow the five steps: create your air waybill, prepare your invoice, pack it right, book collection, and track until delivery.

Ready to give your customers the world-class service they expect? Open a business account with DHL and unlock discounted rates, seamless integration, and global reach. Explore all the options at DHL South Africa Shipping Tools and register for My Global Trade Services to move your business beyond South Africa’s borders.