LEARN ABOUT THE FORMS OF DOMESTIC AND INTERNATIONAL SHIPPING AVAILABLE TO BUSINESS CUSTOMERS IN DHL ECOMMERCE.

The most common questions of the transmission of consignments:

• What is volumetric weight?

  The volumetric weight of the shipment reflects the volume of the shipment. A lightweight, large shipment can take up more cargo space than a heavy, small package. We calculate the volumetric weight and compare it with the actual weight of the shipment. Transport costs are calculated on the basis of a higher weight.

• How do I count the volumetric weight of a shipment?

  At DHL, we want to use the cargo space of our cars efficiently in order to be able to offer you better prices for our services. That's why we've introduced a volumetric weight converter.

  Volumetric weight calculation formula: length x width x height (in cm) divided by 4000. We get the result in kg. We compare the result obtained with the actual weight of the shipment and take a higher weight for the valuation. We also encourage our customers to pack goods more economically. This will reduce the size of the shipment and therefore the cost of transporting it.

• How do I safely pack my shipment?

  We recommend that you pack shipments weighing up to 31.5 kg in a cardboard box of regular shapes, filled inside with bubble wrap, polystyrene or other filler.

  Shipments sent on the pallet should be securely attached and protected against sliding during transport.

• What are the maximum shipping dimensions that can be shipped?

  Given the capacity and size of our cars, the maximum dimensions are:

  • for consignments up to 31,5 kg, the sum of the dimensions (length+width+height) must not exceed 300 cm, the longest side not exceeding 200 cm
  • for consignments over 31,5 kg, the sum of the dimensions (length+width+height) must not exceed 600 cm, the longest side not exceeding 400 cm
  • for consignments where one of the sides of the base exceeds 200 cm and is shorter than 400 cm, the weight must not exceed 50 kg

  Please note that shipments over 50 kg must be carried on a pallet.

• When will my shipment be delivered?

  Shipments weighing up to 31.5 kg are delivered on the next business day as standard.

  Shipments over 31.5 kg. within 2 working days.

• If my shipment has not been delivered within a certain period of time, can I get a refund from DHL?

  If the above situation occurs and the shipment is not delivered due to DHL, report it to DHL eCommerce Customer Service.

  Take advantage of the contact form DHL24.

• How do I report lost or damaged my shipment?

  In the above situation, use the contact form DHL24.

  In response to your request, our courier will come to you to write down the damage report.

• How long do I have to report damage to my shipment?

  Report the damage to the shipment within 7 calendar days from the date of delivery of the shipment by contact form DHL24.

• Where can I find information about the amount of the insurance fee?

  Information about the payment for the insurance of the shipment is available in the current price list, available on the downloadable documents page.

• Up to what amount will the loss be covered in the event of damage to the shipment?

  Compensation corresponds to the amount of actual damage to the insured shipment suffered by the victim.

• Where can I find information about the conditions of insurance?

  The main provisions of the insurance contract concluded between  DHL eCommerce (Poland) Sp. z o.o. and the Insurer are made available upon request.  It is a contract for a third party - the owner of the shipment or a person at risk of transport - entitled to compensation. This is protection on an ALL RISK basis.

• Can I insure every shipment?

  Shipments containing items exempt from carriage in the DHL eCommerce (Poland) Sp. z o.o. Domestic Shipping and Mailing Service Terms and Conditions are not covered.
  

• Can I insure documents?

  DHL does not insure envelope shipments with documents.

• What is the duration of insurance cover?

  Insurance cover lasts at all times when the shipment is in DHL custody regardless of how many stages of transport the shipment goes through.

• What is the deadline for returning downloads?

  The download refund service guarantees a refund to the payer's account for the shipment within 5 business days.

• Please contact the DHL eCommerce Hotline

  + 48 42 6 345 345
  

  The hotline is open:
  Monday - Friday: 7:00 am - 8:00 pm
  Saturday: 8 am - 4 pm