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MANAGE PARCELS IN DHL24

DHL24 is your shipping management hub for DHL eCommerce. The portal is available at www.dhl24.com.pl.
Enjoy an online account with DHL24, so you can manage your own shipments from DHL eCommerce without having to contact the helpline.

How does DHL24 work?

DHL24 is an internet-based application that enables our customers to send parcels. It is available at www.dhl24.com.pl, does not require installation, operates via a web browser, and its basic functions are as follows:

Printing consignment notes or directional labels
ordering a DHL eCommerce Courier, also by a third party,
Calculating prices according to the customer's conditions
Access to confirmation of the parcel delivery with the recipient's signature
Making and monitoring of complaints' status.

Learn about the benefits of using DHL24:

You will save time and money - no need to contact our hotline
You will manage your parcels whenever you want - 7 days a week, 24 hours a day
You will have access to all information in one place - e.g. shipment history, interventions, complaints.

DHL24 contact form - the fastest way of settling ongoing issues

It is worth using DHL24 contact forms (e-forms) because we prioritise any issues reported using them. We support:

Instructions for a parcel
Interventions connected with a parcel
Financial interventions
Shipment complaints,
Invoice complaints,
General complaints.

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Frequently asked questions about DHL24:

DHL24 contact forms (e-forms) make it possible to report all issues connected with parcels or transport fees. 34 forms are grouped into 6 basic subject areas, which enable users to adjust the form of the report to its content. Each form is prepared in such a way so that it is possible to gather all necessary information/documents needed for effective report acceptance. This guarantees a fast and reliable response and keeps the exchange of information to a minimum - thus saving time.
Issues reported using the DHL24 contact forms (e-forms) have higher priority than cases reported via standard e-mail messages. It means they are processed first, so the response time is much shorter.
The DHL24 website makes it possible to track the status of issues reported via DHL24 contact forms, and after the user has agreed, communication concerning the case status is proactive.
DHL24 contact forms are a structured form of case reporting to DHL eCommerce.
This increases effectiveness and the speed of response and it keeps the exchange of information to a minimum.
It means saving time.
Electronic reporting is free of charge, quick and convenient.

Got more questions? Learn more about DHL24