Navigation and Content

Do you run an online store? As part of the extended offer, we provide returns of shipments from Europe. 


Shipment Weight and Dimensions (including packaging):

  • single piece shipments up to 31.5 kg non-palletized
  • maximum dimensions of a standard parcel 120 x 60 x 60 cm (if any of the sides exceeds the above-mentioned dimensions, an additional fee is charged for a non-standard element)
  • minimum shipment dimensions 15 x 11 x 1 cm
  • maximum length of 200 cm shipment, except for Italy, where maximum shipment length is 120 cm maximum circumference must not exceed 360 cm
    The shipment circuit is calculated by 1 x length + 2 x width + 2 x height

For returns from the countries listed below, DHL ServicePoint has differences in:

  • Maximum weight: Belgium, Luxembourg - 30 kg; Estonia, Greece, Latvia, Denmark, Sweden - 20 kg; Netherlands - 23 kg; Italy - 25 kg; Slovakia - 10 kg
  • Maximum dimensions: Belgium, Denmark, Luxembourg, Netherlands, Sweden - 1 x 0.5 x 0.5 cm; Estonia, Lithuania, Latvia - 0.6 x 0.36 x 0.6 cm; Greece - 0.6 x 0.6 x 0.4 cm; Slovakia - 0.8 x 0.6 x 0.6 cm; Italy - 0.6 x 0.6 x 0.6 cm
    For information on how to return a package that exceeds the above parameters, refer to the Ordering Instructions for the Principal Customer.

Drop Off Shipment

The Principal decides how to provide the return label and has the option to select the following: prints the label and places it inside the package along with the goods shipped or sends the label to the attachment (PDF file).

The same electronic tools are used to prepare the return label for international shipping.

The Return Instructions included with your shipment will provide you with the information you need to determine the correct handling and selection of the appropriate drop-off options.

If the parameters of the shipment prevent drop-off at a DHL eCommerce location or machine, the Ordering Party’s Customer may order a Courier locally, in accordance with the rules of the country of origin.

Available to countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, The Netherlands,  Ireland, Lithuania, Luxembourg, Latvia, Germany, Portugal, Romania, Slovakia, Slovenia, Sweden, Hungary, Italy.

DHL PARCEL RETURN CONNECT - services included in the price

  • Insurance up to 500 Euro included in the price.

  • The service includes access to the current status of the shipment on the page

  • Electronic confirmation available after sender submission from DHL eCommerce Customer Service.

  • Electronic invoice. The service also includes sending information about the invoice issued. Read more

Price lists for customers who have signed a contract from 01.11.2021

Price lists for customers who signed the contract before 01.11.2021

International shipments

Discover the offer of recommendations to 28 European countries.

Domestic shipments

Find out how attractive the offer for domestic courier shipments we will prepare for your company!

DHL eCommerce documents

Download DHL eCommerce document templates, price lists and terms and conditions