WHAT IS DIRECT DEBIT

Frequently asked questions on direct debits

• What is the difference between a direct debit and a standing order?

  Direct debit and standing order are two different types of banking operations.
  A direct debit is a transaction initiated by the payee (our company). A standing order, on the other hand, is an operation carried out by the bank.

• Can direct debits be made by any bank?

  The launch of a direct debit is only possible if the accounts of the Payee and the Payer are held by banks that have joined the Interbank Direct Debit Agreement.

• How can a direct debit be set up?

  The completed form should be sent in the original to:
  DHL eCommerce (Poland) Sp. z o.o.
  Direct Debit Collection Department
  Głuchowo, ul. Komornicka 1
  62-052 Komorniki

  *please do not fill in the box: Payment ID

• How long does it take to set up a direct debit?

  The start-up time depends on the reprocessing of the documents at the bank. After successful verification, the service will be activated and you will be informed by email about the launch of the service.

• Who should sign the form?

  The form is signed by the person(s) representing your company in accordance with the bank's specimen signature card and company stamp. The form will be forwarded to the Bank for identification and confirmation of the data.

• Am I completing all the fields on the form?

  No, you don’t. The Payment ID field will be populated by our company.

• How much does a Direct Debit cost?

  This is a free service.

• How will I be informed of the funds taken from my account?

  You will receive a statement by email each time you complete the reconciliation.

• What if there is no cash or insufficient value in our account?

  You will receive a payment request. Please add cash to your bank account or make a payment to the account indicated on the invoice.

• How do I change the bank account from which funds are to be drawn?

  Send to our mailing address:

  • Opt-out form
  • consent form indicating the new bank account.
• Can I opt out of direct debit?

  Yes. Cancellation involves sending a cancellation form to our company.

• How can I check my account balance?

  The balance of the account can be checked in the eInvoice application under the eDebits tab: https://efaktura.dhlecommerce.pl