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EXPLORE THE SERVICE Redirect your package in DHL eCommerce!

Recipients in DHL eCommerce can change the delivery date or address themselves without contacting the sender!

Step-by-step DHL eCommerce parcel reroute service:

1

Online purchase

When completing a purchase in an online store, the buyer provides a mobile phone number or e-mail to which we will send notifications about the planned date and delivery address.

2

Preparing your shipment for shipping

At the stage of preparing the shipment for shipment, the online store provides us with the contact details of the buyer or recipient of the package: e-mail address or mobile phone number.

3

Shipment notifications

After logging in to the przekieruj.dhlparcel.pl, the recipient of the package can change the address and delivery date, indicate an alternative delivery address, or cancel the pick-up. Such changes may be made multiple times up to 23:59 of the day prior to delivery of the package.

4

Redirect a shipment

After logging in to the przekieruj.dhlparcel.pl, the recipient of the package can change the address and delivery date, indicate an alternative delivery address, or cancel the pick-up. Such changes can be made multiple times until 23:59 of the day before delivery of the package.

5

Delivery of the shipment

The package is delivered in accordance with what has been reported through the "Redirect Package". If no changes have been made, the package is delivered according to the standard process to the address provided by the sender.

Redirect Package

The most common business questions regarding the parcel redirection service:

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DHL POP Parcel Service Points

These are pick-up points for your customers, and you can send individual parcels there.

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