Invoices & Settlements - DHL eCommerce

eBilling
Complaints
Duplicate Invoices

eBilling

The DHL eCommerce invoice is equivalent to a paper invoice in electronic form and has the same legal force and effect as a regular invoice. The difference between an eInvoice and a paper invoice is only in the way it is delivered to the customer.

How does an eInvoice work in DHL eCommerce?

When DHL issues an invoice, it will automatically be visible in the DHL eCommerce eInvoice application.
When DHL issues an invoice it will be automatically visible in the DHL eCommerce eInvoicing application. At the same time information on a new eInvoice will be sent to the e-mail addresses given during registration or written in the form. The email will contain a link to the document. After clicking the link a PDF document will be opened, either to print off or save in a specific location. Viewing and saving/printing the document does not require logging in to the application.

eHL eCommerce invoice

Discover the advantages of our eInvoicing

Saving paper - we send a PDF invoice via e-mail, which you can view, download and save locally.
Internet access to the document for 7 years / 84 months from the issue date (according to the provisions of law in force).
Shortening document circulation time - we can send eInvoices to more than one e-mail address, which will accelerate the management of your accounting documents.
Viewing waybills - you can view and download scanned copies of invoiced waybills any time you want.
Account management - you can manage your list of e-mail addresses, where invoices are to be sent to, by adding or removing addresses.
Report generation - for example, an xlsx invoice report.

I do not have an account in the app eHL eCommerce invoice

I have an account in the app eHL eCommerce invoice

Frequently asked questions about eInvoicing

Yes, the eInvoice is safe. It is secured with an electronic signature and, in addition, it uses advanced encoding technologies. At the same time this solution guarantees quick transfer and makes the document available, a much simpler method of sending and receiving accounting documents than that of traditional methods.

When using PDF e-invoices, in order to verify an electronic signature, Adobe Acrobat Reader software must be downloaded from Abobe’s site and installed
In order to receive eInvoices, the invoice recipient should file a relevant approval:

electronically (when registering for the DHL eCommerce Invoice application)
or by e-mail to efaktura.pomoc.dhlparcel@dhl.com. For better Customer identification, please include VAT number, and e-mail address (at least one) for sending the eInvoices to.
Once you have approved your electronic registration, or if you have registered your written consent, we will open an account/profile for you in the DHL eCommerce Invoice app.

Then you will get an e-mail with an activation link from efaktura.dhlparcel@dhl.com . The link is active for 30 days. In order to fully benefit from our website functionality, follow the instructions in the e-mail message. The link is active for 30 days. To take full advantage of the functionality of our website, please follow the instructions in the e-mail.
When DHL issues an invoice, it will automatically be visible in the DHL eCommerce eInvoice application. When DHL issues an invoice it will be automatically visible in the DHL eCommerce eInvoicing application. At the same time information on a new eInvoice will be sent to the e-mail addresses given during registration or written in the form.

The email will contain a link to the document. After clicking the link a PDF document will be opened, either to print off or save in a specific location. Viewing and saving/printing the document does not require logging in to the application.
Access to your own documents via the Internet - any time from any place.
The possibility of generating and saving reports (e.g. an invoice report).
The possibility of viewing and downloading scanned copies of consignment notes.
The possibility of managing your user account - adding/deleting e-mail addresses, where documents are to be sent to.
Download documents in XLSX format.
A secure password may not be a repeat of the last 12 passwords and should contain:

minimum 8 characters
at least 3 of the following 4 criteria:
(a) lower-case letters
(b) upper-case letters
(c) digits
(d) special characters.
The information on a new eInvoice can be sent to several e-mail addresses. In the form you need to give all e-mail addresses, where the information on the new eInvoice is to be sent to. You can also add more e-mail addresses using the "Customers" tab.

To do this, double-click the account you want to add an e-mail address to. Enter the new e-mail address into the "Users" field; click "+" and confirm the change with the "Save" button at the bottom of the page.
No, you do not need to install any additional software (with one exception, described at the end of this section). Using eInvoicing is possible provided that the user’s data communications system meets the following minimum technical requirements:

one of the following browsers: Mozilla Firefox, Google Chrome, Opera, Safari or Internet Explorer 11
screen resolution of 1280 x 720 or higher.

When using PDF e-invoices, in order to verify an electronic signature, Adobe Acrobat Reader software must be downloaded from Adobe’siteand installed.
eInvoices are available as PDF files. Additionally, once logged in to the application you can download them as XLSX files.

At the same time, we would like to inform you that you can still forward electronic attachments with the invoices. If you do not currently use them, but you are interested in receiving them, send your application to efaktura.pomoc.dhlparcel@dhl.com, giving your customer number and e-mail address.
Enter your current email address in the DHL eCommerce Invoice app under “Customers". To do this, double-click the account you want to add an e-mail address to. Enter the new e-mail address into the "Users" field; click "+" and confirm the change with the "Save" button at the bottom of the page.

An out-of-date e-mail address can be deleted in the "Customers" tab. To do this, double-click the account you want to delete an e-mail address from. Select an e-mail address to be deleted (by clicking it) in the "Users" field; click "-" and confirm the change with the "Save" button at the bottom of the page.
Financial complaints about improper charges or payers should be reported using our complaint form
Complaints about the quality of our service, e.g. damaged parcels, late delivery should be reported here
To resign from eInvoice, please sent a notification to us:

by e-mail to efaktura.pomoc.dhlparcel@dhl.com. For better Customer identification, please include VAT number.
or in writing to DHL eCommerce (Poland) Sp. z o.o. Głuchowo Branch (Invoicing Department), ul. Komornicka 1, 62-052 Bailiffs).

Complaints about transfer invoices may concern:

Incorrect charge
Incorrect payer
Incorrect product
Incorrect parcel weight
Other inconsistencies on an invoice, not connected with the provision of the service.

Complaint handling time is 10 business days from the day the complaint about an invoice has been registered.

Once the complaint proceedings are complete you will get the answer in written form: an e-mail or an adjusted invoice.

Make a Financial Complaint Check Your Complaint Status

Duplicate invoices

If you receive invoices electronically, download them quickly and directly from the app DHL eCommerce invoice.

If you receive invoices in paper form, prepare the invoice number and fill in the order form.