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DHL Parcel supports the development of e-commerce because we are part of it. We focus on high-tech solutions and offer a wide range of DHL courier services in Poland and abroad. In choosing a courier company, it is worth going beyond the requirements of the e-shop and check whether the supplier will meet the expectations of our target customers. This decision will have an impact on the future: sales development, brand building and customer base.

We know that for an e-shop, finding an online buyer and conducting a sales transaction is only half the success. What remains is to deliver the parcel effectively, preferably at the first attempt. Customer satisfaction translates directly into their loyalty and, consequently, to re-purchases in the e-shop. Get to know how effectively DHL Parcel supports your e-commerce business!

Solutions for your business

IT Integration

Automate your daily give and use the modules that integrate your systems with DHL24! We enable you to connect and operate all products and additional services DHL Parcel. Take advantage of our solutions to ensure that DHL24 features - creating shipments and consignment letters, ordering a courier, status information - are available directly in your apps! Check IT integrations with DHL Parcel.

DHL24 shipments

The app is a service center for your shipments DHL Parcel. You can manage your shipments when you are comfortable -7 days a week, around the clock. You will also have access to all the information in one place, e.g. shipment history, interventions, complaints. Day-to-day maintenance issues are of the highest priority when you report them to us via DHL24. Read more about DHL24.

Cash on delivery (COD)

The collected payment for the goods is transferred to the customer by bank transfer within 5 working days, counting from the next business day after the day of delivery of the shipment. Each shipment with COD is additionally insured. Read more.

Shipping single parcels at the DHL Parcel ServicePoints

If you have a contract with DHL Parcel and an active customer number, you can confidently ship individual shipments at our partner points. You will do this without waiting for the courier, at a convenient DHL Parcel point, in the price of the basic service and with discounts charged according to your contract!

Read more about the most important DHL Parcel.


Solutions for your customers

Free e-mail/SMS notifications about the shipment status

They are a convenient way to communicate with your audience. Through them, we inform customers of e-shops about the planned delivery time of the ordered goods. Notifications in DHL Parcel free of charge, and knowing the shipping status at every stage of delivery is invaluable to the recipients! They save both broadcasters and customers time, as an automated notification system reduces the need for individual e-shop contact with the customer. Read more.

Redirect a parcel

It is a service that allows recipients of shipments to change the date or place of delivery of the package after it has been shipped, without having to contact the e-shop. In practice, your customers can postpone delivery by up to 10 days, and at each stage receive email/sms notifications about the status of the shipment. Read more about the service.

Delivery to a neighbour

When the recipient is not able to pick up the shipment, as part of the package redirection service, we m.in to deliver the shipment to an alternative address, e.g. to a neighbor. You can also use the delivery option to a neighbor if the recipient of the shipment provides an alternative delivery address in the online store. In both cases, your customers will receive email/sms notifications about the delivery status of the shipment, so they have control over the situation. Read more.

Collecting parcels from the DHL Parcel points

We provide a network of collection points. It consists of 10,000 DHL Parcel ServicePoints and 170 DHL Locker parcel machines. Your customers can choose a location that is convenient for them, receive email/sms notifications about the status of the shipment and have as many as 7 calendar days to pick up. Read more.

Also check:

Tools for Business

Effectively manage your shipments in DHL Parcel.

DHL Parcel Documents

Download document templates, price lists and DHL Parcel terms of service .

Additional Services

Even more convenient services for senders and recipients!