Complaints
We are sorry that our service has failed your expectations. We will do our best to make this a one-off incident only.
If you would like to make a complaint, read the practical information regarding the documents necessary for its consideration.
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Untimely delivery:
- complaint letter with consignment note number
- original or copy of consignment note
- amount of the claim
- bank account number.
Soon as possible you can make a complaint on our website.
You can also send a complaint to:
DHL Parcel Polska Sp. z o.o.
Dział Reklamacji
ul. Targowa 35
90-043 Łódź -
A set of required documents in case of complaint of loss, damage or loss of contents of the shipment:
- a complaint letter with the consignment note number together with the amount and bank account number,
- consignment note (copy left by courier),
- the shipping damage report (the copy in the possession of the aggrieved party),
- a document confirming the value of the damage depending on its type (purchase/sale agreement; invoice/fiscal receipt/cash receipt),
- original calculation of the cost of manufacturing the product, drawn up by the manufacturer or repair bill / calculation of repair costs / invoice for repair,
- in the case of insured shipments, a document of purchase or manufacture of the goods is required.
Soon as possible you can make a complaint on our website.
You can also send a complaint to:
DHL Parcel Polska Sp. z o.o.
Dział Reklamacji
ul. Targowa 35
90-043 Łódź
Questions about complaints
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Yes, you can make a complaint about a service that was not provided within the stipulated timeframe. DHL shall be liable for damage caused by delayed delivery of a consignment with a guaranteed delivery date as per the offer in the Price List. The payer for the service is entitled to a compensation amounting to 100% of the basic fee, according to the Price List valid on the day of shipment or contract concluded with DHL.
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If the above situation occurs and the shipment is not delivered through DHL's fault, please report this fact to DHL Parcel Customer Service using our Form.
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In the above situation, take advantage of our Form. In response to your request, our courier will come to you to write down the damage report.
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Report the damage to your shipment within 7 calendar days from the date of delivery through our Form.
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The expected deadline for processing the complaint is 10 working days from the date of registration of the complaint. In the case of insured shipments, this period may be extended.
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+ 48 42 6 345 345
The hotline is open:
Monday - Friday: 7.00 - 20.00
Saturday: 8.00 - 16.00