How do I write a Commercial Invoice that customs will accept?
This is the primary document customs agents use to determine duties and taxes. Vague descriptions lead to inspection holds. Use the My Global Trade Services tool to find the correct Harmonised System (HS) Code for your product.
Detailed Descriptions: Write "Men's 100% Cotton Knitted T-shirts" instead of "Clothing".
Accurate Values: List the actual transaction value even for samples.
HS Codes: Use the MyGTS tool to find specific codes and avoid overpaying duties.
Currency: State clearly if the value is in USD or AUD.
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What are Landed Costs and why do they matter?
The shipping price is only one part of the total cost. You must account for duties and taxes charged by the destination country. This combined total is the landed cost, and it's the number your customer cares about.
Many customers expect to see these costs at checkout. You can ship Delivered Duty Paid (DDP) to pay the taxes for your customer. This prevents surprise bills at the door and helps your brand reputation.
The cost breakdown:
Shipping Fee: The cost of transport from your door to theirs.
Duties: A tax on imported goods that varies by product type.
Taxes: Local consumption taxes like VAT or GST applied at the border.
Insurance: A small premium to protect against loss or damage.
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How can I build global loyalty through the Unboxing experience?
Your first international shipment is a marketing tool. Speed and control define your brand vibe in a new country. Knowing how to start international shipping for small business means thinking about this final mile experience.
On Demand Delivery (ODD) lets customers in over 150 countries choose how they receive their package. They get a mobile notification to reschedule or redirect.
Why global customers love ODD:
Choice: Pick a day when someone is home.
Security: Authorise a Signature Release for a safe spot on the porch.
Convenience: Collect from a local shop while running errands.
Sustainability: Cutting second-attempt deliveries lowers the carbon footprint.