Whether you ship domestically occasionally or regularly, there are many useful DHL eCommerce services available to you.
Some of them are included. Some are available at an additional cost.
Additional Services included in the price of the shipment
EMAIL/SMS Notifications
Notifications are free information about the status of your shipment on the way to you.
By e-mail or SMS you will receive information about: shipping, date, place and expected delivery times.
The message contains information about the download value if the shipment was shipped with an additional service "Collection and refund" (COD).
With notifications, you can also use the Redirect Package service.
Step-by-step EMAIL/SMS notifications
Redirect a package
Recipients receive in DHL eCommerce ability to change delivery date or location.
The service is useful and convenient - it requires neither contact with the sender nor with the courier.
Collection at DHL eCommerce
Choose the best place and time to pick up your shipment. The shipment at the point is awaiting pickup on 2 calendar days. The receiver is verified by PIN and Bill of Lading number.
Electronic delivery confirmation (ePOD)
Electronic confirmation – scan of the document with the recipient's signature. Available in DHL24 for shipments that are assigned using it. Included in the price of the basic service.
Additional Services available at an additional charge:
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Detailed information on how to offer the service (shipment delivery postal code) is available in DHL24 applications or DHL Customer Service eCommerce.
Fee: 50 % of the basic fee, but not less than 15 PLN.
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Electronic notification and DHL Courier call eCommerce with the receiver on the day of delivery. In the context of that service, the consignor additionally authorises delivery of the consignment to an address indicated by the consignee, other than that on the consignment note (within the delivery terminal). At the same time, the recipient will be able to use the Redirect Package service.
Fee: 5 PLN
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Detailed information on how to offer the service (postal code of the delivery location of the shipment) is available in the DHL24 app or DHL Customer Service eCommerce.
Fee: 50 % of the basic fee, but not less than 15 PLN
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Carton packaging is available at all DHL Customer Centres eCommerce and with DHL eCommerce couriers (by pre-order). The fee for packaging depends on their dimensions:
24.5 x 23.5 x 10.5 (cm) (S) - 2 PLN
49.5 x 23.5 x 21.0 (cm) (M) - 3.50 PLN
49.5 x 47.0 x 21.0 (cm) (L) - 5 PLN
49.5 x 47.0 x 42.0 (cm) (XL) - 6 PLN
Plastic pouch - 0.50 PLN
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Handling a shipment paid for by a customer who is neither the sender nor the consignee.
Fee: 3 PLN
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The collected payment for the goods is transferred in accordance with the instructions of the Client by bank transfer. The recipient of the shipment is obliged to transfer the amount of the cash collection.
Each shipment with COD is additionally insured. The collection amount is refunded within 5 business days from the next business day after the delivery date of the shipment (date of transfer from DHL eCommerce bank account applies).
The maximum collection amount is 6500 PLN. The DHL POP collection collection amount cannot exceed PLN 6,500.
Fee: 7 PLN + 1% of download value
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Proof of delivery in the form of a scan of the consignment note with the Consignee’s signature, sent to the Customer’s e-mail address.
Service ordered at the time of sending the shipment.Fee: 12 PLN when ordering a service at the time of shipment.
Fee: 18 PLN + 5 PLN for each subsequent copy of the document when ordering the service after the shipment (possibility of delivery up to 1 year after delivery of the shipment).
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Implemented upon receipt of a written order from the sender
Fee: PLN 10 - within the DHL Delivery Terminal eCommerce
Fee: 100% basic fee - between two DHL terminals eCommerce
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Download payment report sent electronically.
Standard report - fee: 1 PLN
Re-dispatch of the report at the request of the customer - fee: 20 PLN
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Provide additional financial protection for your valuable package!
The fee depends on the declared value of the shipment. For shipments up to 31.5 kg:
- up to 50,000 PLN – 3.50 PLN
- over 50,000 to 100,000 PLN – 0.2 % of the declared value.
For consignments over 31,5 kg:
- up to 50,000 PLN – 7 PLN
- more than 50,000 to 100,000 PLN – 0.2% of the declared value
A DHL ECOMMERCE MAX insurance charge applies to a combined shipment.
The extension of the service for shipments over PLN 100,000 requires separate arrangements in the written framework agreement between DHL eCommerce and the Customer.
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Handling written orders by fax or e-mail.
Fee: 5 PLN per order
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Fee: 5 PLN per order
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The service consists in obtaining confirmation of delivery of the goods on documents attached outside the shipment and their return to the sender (maximum 5 documents).
Fee: 13 PLN
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Return the shipment to the sender.
An undeliverable shipment is one that could not be delivered by DHL eCommerce due to:
- refusal of acceptance by the Recipient,
- refusal to pay for the service,
- refusal to pay the amount of the collection as part of the additional collection and refund service (COD),
- failure of the Recipient to pick up the shipment after twice attempting to deliver or the absence of valid address data preventing delivery.
Fee: 100% of the base fee
