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IMPORTANT INFORMATION

  • Currently, a malware is circulating by SMS impersonating DHL or another globally known enterprise. The spam SMS asks the recipient to follow a link to a hacked website from where an app can be downloaded. The downloaded app asks for many permissions including to view and send SMS. We strongly advise not to follow the link in the SMS and not to download the app as it is part of a scam.

  • In recent days, we have seen attempts by various types of scams by couriers and DHL employees. Therefore, we ask for increased vigilance both when shopping through popular advertising platforms and when transferring your personal data to senders of suspected emails or sms.  Here are two of the most common scam events that have occurred recently:

    FICTITIOUS COURIER

    Scams involving people who impersonate couriers, including DHL couriers. Scams apply to purchases on advertising platforms of the type  olx and have the following course:

    1. A fictitious buyer appears on the legally issued product.
    2. Fictitious buyer agree with the issuer to purchase cash on delivery and declares that he will order the courier himself, downloading a set of exhibitor data for this purpose.
    3. Fictitious buyer sends fake courier to pick up purchased cash on delivery
    4. The exhibitor is left without money and without the goods issued.

    Be warned against such dishonest persons and we recommend that, especially in the case of  through advertising portals, the issuer  he ordered the courier himself. This can be done conveniently and safely, e.g. on the dhl24.com.pl/dlaciebieat all times while retaining full control over the shipment, including the download.


    FICTITIOUS DHL EMPLOYEE

    Phishing by electronic means, based on e-mail correspondence with a fake DHL employee.

    1. For private and corporate mailboxes fake mail with delivery notification, in whose title the name DHL appears and a string of numbers imitating the number of the consignment note.
    2. According to the contents of the e-mail, in the "local DHL center" the recipient of the e-mail is waiting for the shipment and to receive it you need to provide the missing data.
    3. To put your audience on alert and phishing, scammer impersonates DHL employee – signed with a fictitious name and the position of "Sales Manager in the DHL field"
    4. The message also contains graphic elements using the DHL logo and colors.

    In connection with these incidents, we urge you to exercise extreme caution when transferring your personal data to third parties. Please also pay attention to the domain address from which the shipment notification emails were sent via DHL.

    For more information on how to stay safe online, see www.dhl.com/pl-pl/home/nasze-dywizje/paczka/o-dhl/bezpieczenstwo-w-sieci.html

  • Please note that from April 1, 2019, Customers shipping cash-paid shipments in DHL24 will receive invoices within 2 business days of the Courier's shipment.   

    In order to correct your data for the invoicing process, we remind you:

    •  we send invoices to the same e-mail address as your DHL24 login; if you have not received  e-invoices within the prescribed period, please report the case by Form
    • if the invoice is to be issued to your business, please enter the  tax identification number.

    DHL24 customers with cash accounts can manage their data after logging in to the service, in the "My Data" tab.

     

    We also remind you to enter the correct data of the recipients:

    •  correct zip code = on-time delivery
      we sort shipments by postcodes, errors in their format affect the lengthening of the delivery process and sometimes prevent delivery of the shipment
    • recipient's contact details (phone, e-mail) = satisfied customer we send free e-mail and sms notifications to your customers with information about the status of delivery of the package; this allows recipients to track the fate of the shipment themselves, as well as the option to change the date or place of delivery

    With respect
    DHL Parce Team

  • We warn all customers using our services against false SMS messages about surcharges, e.g. for parcel insurance Treat any such notifications as not only false but also dangerous. It is one of the cybercriminals' tools to extort money in this way. Please be assured that at DHL Parcel we do not apply any additional surcharges charged after sending the parcel.

    Recently, there has been a wave of email spam that reaches customers and DHL employees. We would like to inform you that:

    • these messages are not sent by DHL - someone unlawfully uses our company name and address information,
    • do not open the links in the message or open the files
      in the Annexes
       - this may cause a virus to run on your computer,
    • It's best to delete messages from your inboxes
    • DHL has no way of stopping the dissemination of these emails because they do not come from our network.

    Fake emails take the following form:

    1. The sender field shows the name associated with DHL. Sample entry,
      observed in e.g. DHL Express, DHL24.
    2. The sender's e-mail address is not in the @dhl.com domain from which all communication to Polish DHL Clients is sent. Fake emails are sent from different addresses of individuals and businesses.
    3. Link  to track shipments leads to a page that contains dangerous content and software. Don't click on the link.
    4. The subject of the email suggests that the message is for a DHL shipment. Example topic: "Tracking the delivery of a DHL shipment".
    5. Example email content:
  • In connection with phishing attempts using our logo or company name, we remind you of the basic precautions to be followed when shopping online, especially through advertising portals:

    1. Before buying, check the credibility of the seller or online store – read the reviews of other users, compare the offer, read the terms and conditions of the store,
    2. Do not pay for courier services using links from sellers in advertising portals e.g. Olx
    3. Do not install any phone apps sent by merchants,
    4. Special vigilance should be aroused by extremely low offers for courier delivery e.g. 5 ZŁ,
    5. When making online payments, always check the address of the page with which you log in to make the payment - first of all, the address of the website should be preceded by a closed padlock symbol, and the address should start with https://.  The address bar of the page should also include the name of the bank or payment intermediary corresponding to the content of the page,
    6. Watch out for incoming messages on social networks, email and SMS, especially those containing attachments or links. Don't open attachments and links from unknown sources, as they may contain viruses. If there's a payment link in your message , be very careful, it could be a phishing scam.

    At the same time, we inform you that DHL does not have a phone application with which you can pay for the shipment of the package.

  • Spam using the DHL brand

    On 07/02/2017 there was a wave of e-mail spam reaching DHL customers and employees. We would like to inform you that:

    • these messages are not sent by DHL - someone unlawfully uses our company name and address information,
    • Do not open the links in the message or open the files in the attachments, this may cause a virus to run on your computer.
    • It's best to delete messages from your inboxes
    • DHL cannot stop the dissemination of these emails because they do not originate from the DHL network.

    Fake emails take the following form:

    1. The sender field shows the name associated with DHL. An example of an entry that has been observed is, for example, DHL Express, DHL24.
    2. The sender's e-mail address is not in the @dhl.com domain from which all communication to Polish DHL Clients is sent. Fake emails are sent from different addresses of individuals and businesses.
    3. A tracking URL leads to a page that contains dangerous content and software. Please do not click on the link.
    4. The subject of the email suggests that the message is for a DHL shipment. Example topic: "Tracking the delivery of a DHL shipment".
    5. Example email content:

  • Please note that emails suggesting that DHL is attempting to deliver a package and encouraging you to open attachments for delivery may constitute a phishing attempt  and can lead to dangerous viruses infecting your computer.

    Please do not open such an attachment. Such an email and attachment does not come from DHL.

  • Using  DHL's name and brand were attempted to frauduage online shoppers by sending e-mails using the DHL logo and graphics in an attempt to make this information legal.

    In most cases, the messages concern the sale of consumer goods over the Internet, with payment required before the goods purchased are delivered.

    Please note that DHL does not act in this way. DHL requires payment only for official freight expenses provided by DHL.

    This information does not remove the obligation for recipients to pay shipping costs, duties, VAT or similar charges at the time of delivery.

    DHL accepts no liability for costs, charges or payments unduly incurred if they result from fraudulent unlawful activities.