Dear User,

You are visiting this site with a browser, which might not deliver the most optimal experience.

You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome.

IMPORTANT INFORMATION

  • This year, the Feast of Corpus Christi is on Thursday (16.06.), so please note that on Thursday 16.06. and Saturday 18.06., DHL will not provide services, these are holidays. On 15.06., POK employees and couriers will not receive delivery for delivery on Thursday 16.06.

    We also want to note that 17.06. is a standard business day. You will receive delivery and collections on these days excluding Saturday delivery 18.06.

  • This year, Easter Holidays are Sunday and Monday (17-18.04), so please note that on Saturday 16.04 and Monday 18.04, DHL will not be serviced. On Day 15.04, POK employees and couriers will not receive delivery on Saturday 16.04 and Monday 18.04.

    This year, May and Tuesday (1.05 and 3.05) are available on Sunday and Tuesday (1.05 and 3.05) to inform you that no services are available on these days and 30.04 DHL. On Day 29.04, POK employees and couriers will not receive delivery on Saturday 30.04.

    Please note that 2.05 is a standard business day. You will receive delivery and collections on these days excluding delivery shipments on Tuesday 3.05.

  • This year, Christmas holidays are on Saturday and Sunday (25-26.12), so please note that Saturday 25.12 will not be serviced by DHL. On Day 24.12, POK employees and couriers will receive delivery shipments on Monday 27.12. On this day, the DR will also not be collecting and delivery, and the Acceptance Points are working by hours. 13: 00.

    The new Year is on Saturday 1.01, so please note that this DHL day will not be serviced, this is a day off. On Day 31.12, POK employees and couriers will not receive delivery on Monday 3.01. On this day, the DR will also not be collecting and delivery, and the Acceptance Points are working by hours. 13: 00.

    The Three King this year is Thursday 6.01. On this day DHL will not provide services, it is a day off. On Day 5.01, POK employees and Couriers will not receive packages for delivery on Thursday 6.01. On Saturday 8.01, DHL will not provide services, it is a holiday.

    Please note that 7.01 is a standard business day. You will receive delivery and collections on these days excluding Saturday delivery.

    Check Details

  • This year, All Holiday Days are on Monday 1.11, so please note that on Monday 1.11 and Saturday 30.10, DHL will not be serviced. On Day 29.10, POK employees and couriers will not receive delivery for delivery at 30.10. 

    The Independence Celebration is Thursday 11.11, so please note that this DHL day will not be serviced, this is the day off. Day 10.11, POK employees and couriers will not receive delivery for delivery on Thursday 11.11. 

    We also want to note that 06.11 and 13.11 is a standard business day. Saturday shipments will be delivered on these days.

  • We warn you, before the wave of email spam, in which fraudsters attempt to send documents (passports, personal proof and driving license) under DHL. Such notifications should be considered hazardous. It’s one of the tools for cyber criminals. Please be assured that DHL Parcel is not asking for personal documents.

    • messages are not sent by DHL - someone wrongfully uses our company name
    • Do not upload document scans - it threatens to have your personal data used and unlawfully used.
    • if you submitted a document scan - as soon as possible

    Fake emails take the following form:

    1. The sender field shows the name associated with DHL. Sample Entry, that was observed, e.g. DHL Express, DHL24.
    2. The sender's email address is not in the domain @dhl.com or @dhl.pl from which the communication is sent to DHL clients. Fake emails are sent from different private and business addresses.
    3. The subject of the email suggests that the message is for a DHL shipment. Example topic: "DHL Delivery".
    4. Sample Email Content: 
  • This year, the Feast of the Assumption of the Blessed Virgin Mary falls on Sunday, August 15, therefore we would like to inform you that Saturday, August 14 remains a standard business day for DHL. On August 14th, the Saturday parcel posting and delivery services will be provided. 15.08 DHL will not provide services, it is a day off.

  • Recently, there have been text messages impersonating DHL or other well-known companies. An SMS suggests the user to click on a link leading to a hackers page with a modified application The downloaded application asks for access to many permissions, including sending and receiving SMS. We strongly advise against clicking the link and downloading a modified application that is part of the hacking campaign.

  • In recent days, we have seen attempts by various types of scams by couriers and DHL employees. Therefore, we ask for increased vigilance both when shopping through popular advertising platforms and when transferring your personal data to senders of suspected emails or sms.  Here are two of the most common scam events that have occurred recently:

    FICTITIOUS COURIER

    Scams involving people who impersonate couriers, including DHL couriers. Scams apply to purchases on advertising platforms of the type  olx and have the following course:

    1. A fictitious buyer appears on the legally issued product.
    2. Fictitious buyer agree with the issuer to purchase cash on delivery and declares that he will order the courier himself, downloading a set of exhibitor data for this purpose.
    3. Fictitious buyer sends fake courier to pick up purchased cash on delivery
    4. The exhibitor is left without money and without the goods issued.

    Be warned against such dishonest persons and we recommend that, especially in the case of  through advertising portals, the issuer  he ordered the courier himself. This can be done conveniently and safely, e.g. on the dhl24.com.pl/dlaciebieat all times while retaining full control over the shipment, including the download.


    FICTITIOUS DHL EMPLOYEE

    Phishing by electronic means, based on e-mail correspondence with a fake DHL employee.

    1. For private and corporate mailboxes fake mail with delivery notification, in whose title the name DHL appears and a string of numbers imitating the number of the consignment note.
    2. According to the contents of the e-mail, in the "local DHL center" the recipient of the e-mail is waiting for the shipment and to receive it you need to provide the missing data.
    3. To put your audience on alert and phishing, scammer impersonates DHL employee – signed with a fictitious name and the position of "Sales Manager in the DHL field"
    4. The message also contains graphic elements using the DHL logo and colors.

    In connection with these incidents, we urge you to exercise extreme caution when transferring your personal data to third parties. Please also pay attention to the domain address from which the shipment notification emails were sent via DHL.

    For more information on how to stay safe online, see www.dhl.com/pl-pl/home/nasze-dywizje/paczka/o-dhl/bezpieczenstwo-w-sieci.html

  • Please note that from April 1, 2019, Customers shipping cash-paid shipments in DHL24 will receive invoices within 2 business days of the Courier's shipment.   

    In order to correct your data for the invoicing process, we remind you:

    •  we send invoices to the same e-mail address as your DHL24 login; if you have not received  e-invoices within the prescribed period, please report the case by Form
    • if the invoice is to be issued to your business, please enter the  tax identification number.

    DHL24 customers with cash accounts can manage their data after logging in to the service, in the "My Data" tab.

     

    We also remind you to enter the correct data of the recipients:

    •  correct zip code = on-time delivery
      we sort shipments by postcodes, errors in their format affect the lengthening of the delivery process and sometimes prevent delivery of the shipment
    • recipient's contact details (phone, e-mail) = satisfied customer we send free e-mail and sms notifications to your customers with information about the status of delivery of the package; this allows recipients to track the fate of the shipment themselves, as well as the option to change the date or place of delivery

    With respect
    DHL Parce Team

  • We warn all customers using our services against false SMS messages about surcharges, e.g. for parcel insurance Treat any such notifications as not only false but also dangerous. It is one of the cybercriminals' tools to extort money in this way. Please be assured that at DHL Parcel we do not apply any additional surcharges charged after sending the parcel.

    Recently, there has been a wave of email spam that reaches customers and DHL employees. We would like to inform you that:

    • these messages are not sent by DHL - someone unlawfully uses our company name and address information,
    • do not open the links in the message or open the files
      in the Annexes
       - this may cause a virus to run on your computer,
    • It's best to delete messages from your inboxes
    • DHL has no way of stopping the dissemination of these emails because they do not come from our network.

    Fake emails take the following form:

    1. The sender field shows the name associated with DHL. Sample entry,
      observed in e.g. DHL Express, DHL24.
    2. The sender's e-mail address is not in the @dhl.com domain from which all communication to Polish DHL Clients is sent. Fake emails are sent from different addresses of individuals and businesses.
    3. Link  to track shipments leads to a page that contains dangerous content and software. Don't click on the link.
    4. The subject of the email suggests that the message is for a DHL shipment. Example topic: "Tracking the delivery of a DHL shipment".
    5. Example email content:
  • In connection with phishing attempts using our logo or company name, we remind you of the basic precautions to be followed when shopping online, especially through advertising portals:

    1. Before buying, check the credibility of the seller or online store – read the reviews of other users, compare the offer, read the terms and conditions of the store,
    2. Do not pay for courier services using links from sellers in advertising portals e.g. Olx
    3. Do not install any phone apps sent by merchants,
    4. Special vigilance should be aroused by extremely low offers for courier delivery e.g. 5 ZŁ,
    5. When making online payments, always check the address of the page with which you log in to make the payment - first of all, the address of the website should be preceded by a closed padlock symbol, and the address should start with https://.  The address bar of the page should also include the name of the bank or payment intermediary corresponding to the content of the page,
    6. Watch out for incoming messages on social networks, email and SMS, especially those containing attachments or links. Don't open attachments and links from unknown sources, as they may contain viruses. If there's a payment link in your message , be very careful, it could be a phishing scam.

    At the same time, we inform you that DHL does not have a phone application with which you can pay for the shipment of the package.

  • Spam using the DHL brand

    On 07/02/2017 there was a wave of e-mail spam reaching DHL customers and employees. We would like to inform you that:

    • these messages are not sent by DHL - someone unlawfully uses our company name and address information,
    • Do not open the links in the message or open the files in the attachments, this may cause a virus to run on your computer.
    • It's best to delete messages from your inboxes
    • DHL cannot stop the dissemination of these emails because they do not originate from the DHL network.

    Fake emails take the following form:

    1. The sender field shows the name associated with DHL. An example of an entry that has been observed is, for example, DHL Express, DHL24.
    2. The sender's e-mail address is not in the @dhl.com domain from which all communication to Polish DHL Clients is sent. Fake emails are sent from different addresses of individuals and businesses.
    3. A tracking URL leads to a page that contains dangerous content and software. Please do not click on the link.
    4. The subject of the email suggests that the message is for a DHL shipment. Example topic: "Tracking the delivery of a DHL shipment".
    5. Example email content:

  • Please note that emails suggesting that DHL is attempting to deliver a package and encouraging you to open attachments for delivery may constitute a phishing attempt  and can lead to dangerous viruses infecting your computer.

    Please do not open such an attachment. Such an email and attachment does not come from DHL.

  • Using  DHL's name and brand were attempted to frauduage online shoppers by sending e-mails using the DHL logo and graphics in an attempt to make this information legal.

    In most cases, the messages concern the sale of consumer goods over the Internet, with payment required before the goods purchased are delivered.

    Please note that DHL does not act in this way. DHL requires payment only for official freight expenses provided by DHL.

    This information does not remove the obligation for recipients to pay shipping costs, duties, VAT or similar charges at the time of delivery.

    DHL accepts no liability for costs, charges or payments unduly incurred if they result from fraudulent unlawful activities.