CONFIDENTIALITY INFORMATION

DHL Parcel Polska Sp. z o.o.(hereinafter referred to as "DHL") enjoys your visit to this website and your interest in the company, its products and services. It is extremely important for us to protect your personal data throughout the process. 

Please note that data protection requirements may vary from country to country. Therefore, go to the DHL website from your country to learn more about the data protection in your country.

Below you will find information about how DHL collects data during your visit to the website and how and for what specific purposes it then processes it.

General information

  • Personal data is any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is a person whose identity can be established directly or indirectly, in particular by reference to an identifier such as name, identification number, location data, internet identifier, or one or more factors relating to the physical, physiological, genetic, mental, economic, cultural or social identifier of the natural person concerned. This includes information such as your real name, address, phone number and date of birth. Information that cannot be associated with a real identity, such as favorite sites or the number of site users, is not considered personal information.

  • This privacy notice applies to the processing of data by:

    Controller name and contact details:

    DHL Parcel Polska Sp. z o.o. (subsidiary, if applicable) is a controller within the meaning of the General Data Protection Regulation (GDPR):

    Osmańska 2
    02-823 Warszawa
    Poland

    If you have any questions regarding the processing of your personal data, please contact the Data Protection Officer. The Security Team shall be responsible for preparing the Committee Data protection will assist you with inquiries, accept suggestions and handle complaints.

    Name of the Data Protection Officer and contact details:

    DHL Parcel Polska Sp. z o.o.
    02-823 Warszawa
    Poland
    dpo.parcel@dhl.com

  • We process your personal data so that, for example,

    • perform the contract concluded with you or with the sender,
    • make visiting our websites/applications more enjoyable
    • send you a newsletter, in case of subscription,
    • send or display, as far as possible, user-specific ads
    • carry out a credit check if necessary,
    • handle requests through our customer service department,
    • comply with statutory obligations,
    • meet their own security requirements (e.g. for the purpose of detecting criminal offences),
    • create statistics
    • and to ensure quality, process optimization and planning certainty.

    More details, including information on data types of processing purposes and legal basis below under the relevant products.

  • Regardless of your right to receive, you have the following rights:

    • you can request information about what personal data is stored in the
    • you may request that your personal data be corrected, deleted or blocked, provided that such actions are permitted by law and in accordance with the applicable terms of the contract.
    • you may request the receipt of personal data provided in an orderly, commonly used and machine-readable format.
    • you can lodge a complaint with a supervisory authority. Here you know the competent data protection authority.

    Right of objection

    The right of objection applies to all data processing and results from Article 6(1)(f) of the GDPR.

    In order to exercise your rights, simply contact us using the contact details located in the Who is responsible?.

  • Data is stored for as long as it is needed. The need to store data is due to statutory periods. If the law does not specify the retention period, the data is stored for the purpose of order fulfillment and invoicing and as proof of the proper performance of the contract, until the expiry of the periods of liability, and are subsequently deleted.

  • DPDHL's data privacy policy regulates group-wide data processing standards and focuses specifically on so-called transfers to third countries, which mean transfers to non-EU countries where there are no adequate data protection rules. If you would like to know more about the DPDHL Data Privacy Policy, please click on the link below:

    DPDHL Privacy Policy (Summary)

Visit our website

  • DHL ensures the privacy of visitors to the company's website. When you visit our websites, the servers always store for connection and configuration and security purposes temporarily the data of the computer connecting to our website, the list of websites visited on the website, the date and duration of the visit, the IP address of the device, the identification data of the browser and operating system used, as well as information about the website through which you connected to our website. Additional personal data such as name, address, telephone number or e-mail address are not collected unless provided voluntarily, e.g. when filling out an online contact form, as part of a registration, survey, competition, contract fulfillment or request information.

    The legal basis for the processing of these categories of data is Article 6(1)(f) of the European General Data Protection Regulation (GDPR). In view of the above objectives, in particular in view of the need to guarantee the security and smooth establishment of the connection, we have a legitimate interest in the processing of this data.

    In addition, we use cookies, tracking tools and targeting tools. For more information, see the section Web presence and site optimization.

    When you turn on location in your browser, according to your operating system, we'll use that data to offer location-based services (e.g., we'll provide the location of the nearest branch, packing facility, etc.). We will not use this data for any other purpose. If you disable this feature, the data is deleted immediately.

  • Due to contracts and in order to provide services and obligations, we also need personal data related to contracts concluded with you. This data is used, as the case may be, to perform a contract (shipment), manage customer data, handle payments, or assess creditworthiness. Certain shipment data shall also be transmitted to the authorities of the country of transit or destination for customs and tax or security checks, in accordance with the laws of that country. The information provided usually includes: the name and address of the freight forwarder, the name and address of the consignee, a description of the goods, the number of pieces, the weight and value of the shipment.

    The legal basis in this case is usually Article 6(1)(b) of the GDPR, since the processing is for the performance of a contract to which you are a party.

    For more information on data protection in the context of specific services or products, see Products and services.

  • If you are already a DHL customer your address details (e.g. name, address) will be processed in order to contact you and provide you with the latest information regarding offers, properties, products and services. Regardless of your consent, we process your e-mail addresses solely to provide you with information about DHL's own products and related products

    The legal basis for the aforementioned data processing is Art. 6 para. 1 point f GDPR. The processing of customer data for its own direct marketing purposes shall be deemed to have been carried out in a legitimate interest.

    You have the right to object to this processing at any time. To exercise this right, please contact us using the contact details listed above in the Who is responsible?

    By registering for one of our newsletters, we are authorized to use your e-mail address to send you information. You can unsubscribe from the newsletter at any time by clicking on the corresponding link at the bottom of the newsletter.

    In case of objection or unsubscribe from the newsletter, the data will be blocked, deleted accordingly and will no longer be processed for the purposes of the newsletter.

  • DHL does not share, sell, transfer or otherwise share personal information with third parties and will not do so in the future, unless required to do so by law, is required for contractual purposes unless you expressly consent. For example, if you order products, you may need to provide addresses and orders to our contractors. For more information on data protection for specific services and products, see section below Products and services.

    Third-party service providers who process data on our behalf are contractually obliged to maintain strict confidentiality in accordance with Art. 28 GDPR. In this case, DHL remains responsible for the protection of your data. Service providers follow DHL's instructions, and security is guaranteed by technical and organizational measures, as well as checks and verifications.

  • We use tracking software to see how many users visit our site and how often they do so. We do not use this software to collect individual personal data or individual IP addresses. This data is used for statistical purposes and to improve the website only in an anonymous and abbreviated form.

  • "Cookies" are small files that allow us to store information related to your device as well as to you, especially when you visit one of our websites. Cookies help us determine how often we visit our websites and the number of visitors. They help us set up offers to make them as helpful and effective as possible.

    Pursuant to Article 6(1)(f) of the GDPR, we use "session cookies" in order to optimise the website and to guarantee its convenient and user browse seamlessly. Cookies are stored only for the duration of your visit to websites and are automatically deleted when you close your browser.

    In addition, we use "persistent cookies" to store information about users who visit our websites multiple times. The purpose of the use of cookies is to provide optimal support to the user, as well as to "recognize" the user, thereby enabling the presentation (as far as possible) of diverse websites and new content during subsequent visits. Our website contains a banner with cookies, indicating that further browsing of the website constitutes consent to the storage of cookies on your device. The legal basis for the processing of personal data using cookies for the purposes of analysis is Art. 6 para. 1 GDPR. Of course, you have the right to object and opt out (see: How to manage cookies).

    We do not create an individual online activity profile. The content of a persistent cookie is limited to an identification number. Name, e-mail address, IP address, etc. are not saved on most of our sites. However, there are exceptions that are described below in the cookie table.

    There are four exceptions:

    1) Eloqua tracking cookie. The content of this persistent cookie is limited to the identification number and the cookie itself is used in the same way as all other persistent cookies. However, if you contact DHL using certain online contact forms that contain logistical content, your email address will be added to the cookie and create an individual online activity profile for that user. The same contact forms also allow you to update your marketing email. Giving us consent also gives us the opportunity to present personalised content, offers or promotions that may be of interest to you.

    If you choose not to update your email for marketing purposes, we will not be able to contact you in the future and your DHL email will only be used confidentially for internal purposes to understand your individual online activities. This means that we will continue to present you with new and improved website content tailored to your specific needs.

    You can find out more about the Eloqua tracking cookie in the cookie table below.

    You can opt out of Eloqua cookies tracking on all websites (or reset your settings in case you have previously opted), you can do so in the "How to manage cookies" section.

    2) MediaMind tracking files. These persistent tracking cookies retrieve your IP address and use it to provide geographic location data to help DHL monitor and manage your advertising campaigns. Cookies are completely encrypted and do not collect any other personally identifiable information, so the IP address cannot be combined with personal data and is not shared with third parties. The IP address is stored securely and DHL uses it only internally to obtain aggregate reports. Cookies expire after 30 days.

    You can find out more about MediaMind Tracking cookies in the DHL cookie table below.

    To opt out of MediaMind tracking on all websites, simply click on the MediaMind Optimization link below:

    MediaMind Opt-Out

    If you have already opted out of this option and now want to reset your settings simply click on the MediaMind Opt-In link below:
    MediaMind Opt-In

    3) Google Analytics Cookies. A small number of countries may use Google Analytics small-scale cookies for specific local purposes. These cookies use your IP address for recognition, but do not identify you as an individual. In other words, this information is collected in anonymised form. Cookies collect information about how visitors use our local sites and use this information to create reports and help us improve local sites.

    You can find out more about Google Analytics in the DHL cookie table below.

    To disable Google Analytics tracking on all pages, go to:
    Google Analytics Opt-out Browser Add-on

    4) dotMailer Tracking Cookie. The content of this persistent tracking cookie is limited to the identification number and the cookie is used in the same way as all other persistent cookies. For DHL customers or contacting DHL using certain online contact forms containing logistical content, your email address is added to a cookie to create an individual online user activity profile. The same contact forms also allow you to update your email for marketing purposes. Granting consent also gives us the opportunity to present personalized content, offers or promotions that may be of interest to you.

    If you choose not to update your email for marketing purposes, we will not be able to contact you in the future and your DHL email will only be used confidentially for internal purposes to understand your individual online activities. This means that we will continue to present you with new and improved website content tailored to your specific needs.

    You can find out more about dotMailer Tracking cookies in the DHL cookie table below.

    DHL cookie table and categories

    In the table below we provide a detailed description of all types of cookies used on this website.

    All cookies in the table are categorized into 4 numbered groups. The category numbers are listed in column 1. Please note that cookies may belong to more than one category.

    Categories:

    [1] Strictly necessary: Cookies that are necessary to navigate the site and use its features. Without them, you cannot provide the services you are requesting. As already described above, the legal basis is Article 6(1)(f) of the GDPR.

    [2] Performance: Cookies that collect information about how users use the site, such as which pages they visit most often. They do not collect user identification information. All information collected by these files is treated collectively and is anonymized. These cookies are only used to improve the performance of the website.

    [3] Functionality: Cookies that allow the website to remember the options you choose and provide improved, more personal features. For example, they can be used to remember and save the last tracking number entered when using a tracking application. The information collected by these cookies may be anonymized and may not track activity while browsing other websites.

    [4] Targeting or advertising: Cookies used to display advertisements that are better suited to you and your interests. They're also used to limit the number of times your ad appears. They also help you measure the performance of your ad campaign. They are usually placed by ad networks with the consent of the website operator.

    Cookies Name Target More information
    Allow cookies for site dhlpcp If set to 1, the user has allowed the site to store cookies. If this cookie does not exist, cookies are not allowed.  
      dhlah Closed article (viewed). Expires after 365 days.  
      dhlolc Closed overlay (displayed). Expires after 30 days.  
    Recaptcha-Cookie nocap This cookie is created e.g. when you send us a message via contact form and have successfully solved the Recaptcha.
     
    Campaign Name Cookie[2] campaignName This cookie is created when you go to the DHL website from the DHL promotional banner or from the link contained in the promotional campaign/email.
    A cookie stores a campaign ID that uniquely identifies the source of the campaign.
    If you contact DHL using one of the contact or registration forms within 24 hours of accessing one of our websites, your campaign ID will be attached to an email sent to DHL sales or customer service.
    This information is only used to evaluate the effectiveness of your campaign and to monitor whether customers have contacted us as a result of your campaign.
    This cookie does not store customers' personal data, but it does store your campaign ID. The cookie expires after 24 hours.
     
    Search Parameter Cookie [3] searchParams Use this cookie to store search terms and words you type in search boxes.
    The search boxes are located in the upper right corner of each of our websites.
    This way, we remember the search terms and pre-populate the search box with previous suggestions when you search again.
    This cookie was created to improve the functionality of the website and make it easier for customers to use DHL websites. This cookie permanently stores us search terms that are available until you have  browser cache and cookies.
     
    Shipper Reference Details Cookie [3] shipRefDetails This cookie is used to store all previously tracked sender reference values that you enter when you use the DHL Express Forwarder tracking app.
    This cookie was created to improve the functionality of the website and make it easier for customers to use DHL websites. This cookie permanently stores all data about the sender that is available until you have  browser cache and cookies.
    You can check using any application DHL Express tracker containing sender data
    Waybill Cookie [3] AWB This cookie is used to store the last tracking number you entered when you used one of our main tracking web applications. This cookie was created to improve the functionality of the website and make it easier for customers to use DHL websites. This cookie saves only the previous tracking number value until you enter a new number in the same tracking application. You can check using our main tracking apps
    Waybill Brand Cookie [3] BRAND This cookie is used to store information about the last type of shipment selected from the options available in the drop-down menu of the main web tracking applications.
    It was created to improve the functionality of the site and make it easier for customers to use DHL sites. This cookie stores the shipment type option previously selected in the drop-down menu until you select another option in the same tracking application.
    You can check using our main tracking apps
    Fast Track Cookie [3] No fixed name This cookie is used to store both the last tracking number entered and the type of shipment selected from the drop-down menu when you use smaller Fast Track apps to track your shipments online. It was created to improve the functionality of the site and make it easier for customers to use DHL sites. This cookie stores the previous shipment number option and the shipment type option previously selected in the drop-down menu until you select a new option in the same Fast Track tracking app. More on fast track DHL Express app Here
    Tab System Cookie [3] No fixed name This cookie is used to store the last card selected on a page using a multi-view card system. It was created to improve the functionality of the site and make it easier for customers to use DHL sites. This cookie remembers only the previously selected card until you select another card on the same page.  
    Google Analytics [2] _utma
    _utmb
    _utmz
    Some countries use Google Analytics for specific local purposes. These cookies are used to collect information about how users use our local sites. We use this information to create reports and help us improve local sites. A cookie collects information in anonymous form, e.g. the number of visitors to the site, the data from where users enter our website and which pages they visit. For more information on privacy, see Google
    Google Analytics [2] _ga The cookie is used to distinguish users and expires after 2 years. For more information on privacy, see Google
    Google Analytics [2] _gid The cookie is used to distinguish users and expires after 24 hours.
    For more information on privacy, see Google
    Google [4] IDE These cookies are stored in Google DoubleClick. They are used to personalize the ads displayed to users on the basis of their previous visits to our website. For more information on privacy, see Google
    Google [4] NID This cookie will be sent by your browser to Google websites. The file contains an IDENTIFIER that Google uses to remember your preferences and other information, such as your preferred language. For more information on privacy, see Google
    Eloqua Tracking Cookie [2] ELOQUA This cookie is used to recognize the person who has returned to the site as a unique user and to collect information about how you use our sites. We use this information to create reports. They help us improve the site and enable us to provide you with better content. This cookie collects information in anonymous form, unless you contact DHL using certain online contact forms regarding logistical issues. At this point, we link the information stored in the cookie to your email address. Only DHL uses this cookie. It is a file used internally and confidentially to improve websites and improve user satisfaction. For more information on privacy, see Eloqua, New
    LiveBall Tracking Cookies [2] LiveBall, mkto_trk, ki_r, ki_t, ki_u These cookies collect information using anonymous identification numbers. The IP address is stored and used to provide non-invasive geographic location data. This information helps us track the behavior of your web browser so that we can understand your actions and improve your experience and the services we offer. The file cannot be converted to personal data. These cookies are set when you contact DHL using some of the online forms on our websites - for example, when you open an account with us DHL Express. Cookies are only used by DHL and only confidentially. They expire after 365 days. For more information, see Privacy
    dotMailer Tracking Cookie [2] tracked_session This cookie is created upon arrival on certain websites from a link contained in a campaign or promotional email. We use this information to compile reports and help us improve the site and deliver better, targeted content. The cookie collects information in an anonymous form, unless you contact DHL using certain online contact forms for logistical content. At this point, we link the information stored in the cookie to your email address. The information collected includes page views, length of stay on the site and browser used to view content. This information helps DHL measure the performance of email campaigns. If the cookie remains anonymous, it expires after 30 days. If it is linked to an email address, it expires 2 years (730 days) after the last contact identification. Only DHL uses this cookie. It is a file used internally and confidentially to improve websites and improve user satisfaction. For more information on privacy, see dotMailer
    MediaMind Cookies [2] U2, ActivityInfo, TargetingInfo, Eyeblaster, A3, B4, and C4. MediaMind cookies are created when you access certain DHL campaign websites from a DHL promotional banner, from a link contained in a promotional campaign/email, or by using a campaign link provided as part of an offline media ad. MediaMind cookies track when and where you have seen DHL ads on the Internet, how you became interested in these ads and when you visited the DHL website after viewing these advertisements. This information helps DHL measure the effectiveness of advertising campaigns. This information is provided as summary reports, so you don't see any user information. The file does not monitor other browsing activities and is used confidentially only by DHL. For more information on privacy, see MediaMind
    You Tube Cookies [2] use_hitbox
    VISITOR_INFO1_LIVE
    We embed videos in YouTube's enhanced privacy mode. Some of them come from our official YouTube channel. This mode may set cookies on your computer when you click on the YouTube video player, but YouTube will not store information about personally identifiable cookies to play placed videos in enhanced privacy mode. To learn more, check your YouTube channel information about embedding videos Page
    Adobe Analytics [2] s_cc This cookie was set by JavaScript code and read to determine if cookies were enabled. This cookie is a session cookie and will expire when your browser closes. For more information on privacy, see Adobe
    Adobe Analytics [2]
    s_sq This cookie collects information anonymously about which link the user clicked on. It checks which links are used and which are not, which is to improve online offers. This cookie is a session cookie and will expire when your browser closes. For more information on privacy, see Adobe
    Adobe Analytics [2]
    s_vi This cookie is used to detect a returning user and collect information about how you use our website. We use this information to expand the website and provide users with the content they expect. The cookie collects the above information anonymously (individual visitor ID, time/date designation). This is a permanent cookie that expires after 5 years. For more information on privacy, see Adobe
    Adobe Analytics [2]
    s_fid This cookie is used to identify a unique user if a standard s_vi is not available due to third-party cookie restrictions. It is not used in solutions that use their own cookies.
    This is a permanent cookie that expires after 5 years.
    For more information on privacy, see Adobe

     

    If you're using the DHL Parcelshop Manager, we use the following cookies:

    Cookies Name Target More information
    Last User Role [2] psm_last_user_role The cookie saves to what role (admin, manager, point) the user is currently logged in to. After logging out of the app and re-entering the site parcelshop.dhl.pl (without providing a full login address) the user will be redirected to the role login page from this cookie. File expires after 30 days  
    Session file [1] SID Session cookie, the value is session ID.  
    Session file [1] YII_CSRF_SESSION_TOKEN A cookie value is a randomly generated token that is used to protect an application user from CSRF attacks.  
    Session file [1] YII_CSRF_TOKEN A cookie value is a randomly generated token that is used to protect an application user from CSRF attacks.  
    Google Analytics [2] _ga The cookie is used to distinguish users and expires after 2 years. For more information on privacy, see Google
    Google Analytics [2] _gid The cookie is used to distinguish users and expires after 24 hours. For more information on privacy, see Google

    Google Analytics [2]

    _gat Cookies are used by Google Analytics to check the query rate to its own servers. The file expires after 1 minute. For more information on privacy, see Google
    Google Maps [3] NID
    SAPSID
    SID
    SSID
    CONSENT
    Various unique identifiers that store user settings, such as preferred zoom level. For more information on privacy, see Google
    Google Maps [2] 1P_JAR A cookie used to collect statistics and conversion rates on a website. For more information on privacy, see Google

     

    If you're using the DHL24, we use the following cookies:

    Cookies Name Target More information
    Information about cookies [2] CSCookieInfo The cookie responsible for displaying the cookie message in the application. Expires after 10 years.  

    Session file [1]

    SID Session cookie, the value is session ID.  

    Information about cookies [1]

    cb-enabled

    File used on the subpage  https://dhl24.com.pl/nadajwpunkcie/, where it is responsible for displaying a message about cookies. Expires after 365 days.  
    Session file [1] YII_CSRF_TOKEN A cookie value is a randomly generated token that is used to protect an application user from CSRF attacks.  
    DHL24 [3] SHOW_NEW_FOR_RETURN The cookie is responsible for displaying functionality on the dhl24.com.pl.  
    DHL24 [3] dhl_sap The cookie stores the value on which the information will be displayed to the user.  
    Google Analytics [2] _ga The cookie is used to distinguish users and expires after 2 years. For more information on privacy, see Google
    Google Analytics [2] _gid The cookie is used to distinguish users and expires after 24 hours. For more information on privacy, see Google
    Google Analytics [2] _gat Cookies are used by Google Analytics to check the query rate to its own servers. The file expires after 1 minute. For more information on privacy, see Google
    Google Analytics [2] _utma
    _utmb
    _utmc
    _utmd
    _utmt
    _utmz
    These cookies are used to collect information about how users use our website. We use this information to create reports that help us improve the site. A cookie collects information in anonymous form, e.g. the number of visitors to the site, the data from where users enter our website and which pages visit it. For more information on privacy, see Google

     

    If you're using the Redirect Pack, we use the following cookies:

    Cookies Name Target More information
    Session file [1] SID Session cookie, the value is session ID.  
    Information about cookies [1] cookiesAlert The cookie responsible for displaying the cookie message in the application. Expires after 1 year.  
    Session file [1] YII_CSRF_TOKEN A cookie value is a randomly generated token that is used to protect an application user from CSRF attacks.  
    Google Analytics [2] _ga The cookie is used to distinguish users and expires after 2 years. For more information on privacy, see Google
    Google Analytics [2] _gid The cookie is used to distinguish users and expires after 24 hours. For more information on privacy, see Google
    Google Analytics [2] _gat Cookies are used by Google Analytics to check the query rate to its own servers. The file expires after 1 minute. For more information on privacy, see Google
    Google [4] IDE These cookies are stored in Google DoubleClick. They are used to personalize the ads displayed to users on the basis of their previous visits to our website. For more information on privacy, see Google

     

    If you're using the Return Package, we use the following cookies:

    Cookies Name Target More information

    Session file [1]

    SID Session cookie, the value is session ID.  
    Information about cookies [1] CSCookieInfo The cookie responsible for displaying the cookie message in the application. Expires after 10 years.  
    Session file [1] YII_CSRF_TOKEN A cookie value is a randomly generated token that is used to protect an application user from CSRF attacks.  
    Google Analytics [2] _ga The cookie is used to distinguish users and expires after 2 years. For more information on privacy, see Google
    Google Analytics [2] _gid The cookie is used to distinguish users and expires after 24 hours. For more information on privacy, see Google
    Google Analytics [2] _gat Cookies are used by Google Analytics to check the query rate to its own servers. The file expires after 1 minute. For more information on privacy, see Google
    Google Analytics [2] _utma
    _utmb
    _utmc
    _utmd
    _utmt
    _utmz
    These cookies are used to collect information about how users use our website. We use this information to create reports that help us improve the site. A cookie collects information in anonymous form, e.g. the number of visitors to the site, the data from where users enter our website and which pages visit it. For more information on privacy, see Google

    Third-party cookies in embedded content

    Please note that on some pages of our sites you may come across cookies that are not related to DHL. When you visit a page with content embedded on, for example, YouTube or Vimeo, the provider of these services  can set their own cookies in your browser. DHL does not control these cookies and does not have access to them because of their way of operating, which makes cookies available only to the party that originally set them. Check third-party websites for more information about cookies.

    Web beacons

    In order to make DHL content online appropriate, easy to use and up-to-date, we use web analytics e.g. Webtrends (for more information, see Webtrends in the DHL file table), which helps you understand how users use our websites. These services use data collection technologies such as web beacons. Web beacons are small electronic images that provide cookies, count visits, and understand the efficiency of your use and website. This, in turn, allows us to get an idea of what content is of interest to our guests and helps us to properly determine the information presented on our websites. Web beacons are anonymous and do not contain or collect information that identifies you. The information is anonymous and is used for statistical purposes only. Web analytics data and cookies cannot be used to identify an individual because they do not contain personal information such as name or email address.

    How to manage  cookies

    You can also use our products and services without cookies without cookies. In your browser, you can deactivate the storage of cookies, limit their operation to specific websites, or set your browser to notify you when a cookie is being sent. You can also delete cookies from your hard drive at any time (file: "Cookies"). Please note that in this case, the page will be stripped down and the user guidance will be limited in scope.

    Most web browsers allow you to control most cookies using your browser settings. To learn more about cookies and which cookies have been set and how to manage them and how to delete them, please visit:

    All About Cookies

    For more information on EU-related cookies and the various opt-out options available, please visit:
    Your Online Choices

    In order to be able to track via LiveBall, you must set and delete cookies using your browser settings.
    For more information, see:
    All About Cookies

    You can also opt out of some or all of the advertising cookies placed on your personal computer by visiting the website. Network Advertising Initiative (NAI) website

    Not every visitor to our website uses a web browser. For example, some users access websites or DHL apps from a mobile device. In this case, you may not be able to disable cookies or change your settings.

    To opt out of tracking by dotMailer you need to set and delete cookies using your browser settings.

    For more information, see:

    All About Cookies

    To opt out of Tracking by Google Analytics on all sites, go to:

    Google Analytics Opt-out Browser Add-on

    To prevent MediaMind from tracking on all pages, click on the MediaMind Optimization link below:

    MediaMind Opt-Out

    If you have previously wished to change your settings, please click on the Opt-In MediaMind link below:

    MediaMind Opt-In

    Currently on DHL websites you are tracked by Eloqua.

    To deactivate Eloqua's online tracking, please click here.

    To prevent Adobe Analytics from tracking on all pages, click on the opt-out link:
    Adobe Analytics Opt-Out

    If you have previously blocked tracking and now want to undo this setting, just click on the link
    Adobe Analytics Opt-In

    Note: If you delete cookie spades or use another browser or computer, you will need to set your opt-out status again.

  • The opportunities to work for the Deutsche Post DHL Group are as diverse as our teams working around the world. About 510,000 workers in more than 220 countries connect people, making their lives easier. If you want to respond to one of our open vacancies, Here you will find more information about the offer and about data protection.

  • On our website there are contact forms, through which you can contact us electronically. If you use this option, the data entered in the form will be sent to us and saved.

    We use the personal data provided solely for the technical purpose of administering websites and in order to meet your wishes and requirements, i.e. primarily for the purpose of processing contracts concluded with you or in connection with your inquiries.

    Here you will find examples of the types of data processed in the contact forms.

    The processing of personal data from the form allows us, first of all, to handle contacts. In addition, the data may be processed during the processing of customer requests.

    The data are processed primarily for the performance of the contract in accordance with Article 6(1)(b) of the GDPR and to safeguard legitimate interests in accordance with Article 6(1)(f) of the GDPR.

  • DHL shall take all necessary technical and organisational security measures to protect personal data from loss or misuse. For example, your data is saved in a secure operating environment that is not accessible to bystanders. In some cases, personal data is encrypted during transmission using Secure Socket Layer (SSL) technology. This means that we use an approved encryption procedure for communication between your computer and DHL servers if your browser supports SSL.

    In the case of contacts with DHL by e-mail, the confidentiality of the transmitted information is not guaranteed. The content of the e-mail may be read by third parties. Therefore, we recommend that you only send us confidential information by traditional mail.

  • We regularly review our data protection statement.

    DHL reserves the right to change the data protection statement at any time, with or without prior notice. Please check with us frequently for any changes. By using the DHL websites, you agree to this Privacy Policy.

    This statement has been updated 24.05.2018.

Products and Services

  • Tracking a Shipment

    Additional information on tracking data protection:

    Type of data Example External access to data
    Tracking Code   Sender and recipient
    Sender name   Sender and recipient
    Sender's address   Sender and recipient (after entering zip code)
    Recipient name   Sender and recipient (after entering zip code or as a looged-in and identified recipient)
    Recipient address   Sender
    Name of the addressee's deputy, if applicable Neighbor Sender and recipient (after entering zip code or as logged in and identified recipient)
    Address of the addressee's deputy, if applicable Neighbor Sender
    Sender's customer data (EKP number, billing number)   Sender
    Product name / service name (currently only as part of tracking for NOLB business customers) DHL Paket, DHL Paket International, COD, Bulky Goods Consignor and addressee (refers only to recipient services such as Bulky Goods and COD)
    Upload progress   Sender and recipient
    Customer Signature (POD)   Sender
    Proof of minimum age verification +16/+18 Age visual inspection Sender


    1. Purposes of data processing – key information

    We process your data so that, for example:

    • perform a package transport contract concluded with you or the consignor,
    • View the status of your shipment or provide information through customer service
    • perform obligations under statutory requirements,
    • meet our security requirements (e.g. for the detection of criminal offences),
    • create statistics on the provision of services,
    • and to ensure quality, process optimisation and planning certainty
    2. Shelf life

    The data will be stored for as long as it is needed. This necessity is due to statutory retention periods.

Last upgrade: 24.05.2018