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Do you run an online store? As part of the extended offer, we provide returns of shipments from Europe. 

DHL PARCEL RETURN CONNECT

Shipment Weight and Dimensions (including packaging):

  • single piece shipments up to 31.5 kg non-palletized
  • maximum dimensions of a standard parcel 120 x 60 x 60 cm (if any of the sides exceeds the above-mentioned dimensions, an additional fee is charged for a non-standard element)
  • minimum shipment dimensions 15 x 11 x 1 cm
  • maximum length of 200 cm shipment, except for Italy, where maximum shipment length is 120 cm maximum circumference must not exceed 360 cm
    The shipment circuit is calculated by 1 x length + 2 x width + 2 x height

For returns from the countries listed below, DHL ServicePoint has differences in:

  • maximum weight: Italy - 25 Kg, Denmark - 20 Kg, Sweden - 20 Kg, Slovakia - 20 Kg, Lithuania - 10 kg
  • maximum dimensions: Italy - 60 x 60 x 60 cm, Czech Republic -  100 x 50 x 50 cm, Hungary – 120 x 50 x 50 cm
    For information on how to return a package that exceeds the above parameters, refer to the Ordering Instructions for the Principal Customer.

Drop Off Shipment

The Principal decides how to provide the return label and has the option to select the following: prints the label and places it inside the package along with the goods shipped or sends the label to the attachment (PDF file).

The same electronic tools are used to prepare the return label for international shipping.

The Return Instructions included with your shipment will provide you with the information you need to determine the correct handling and selection of the appropriate drop-off options.

If the shipment parameters prevent the delivery of a Parcel Point or Vending Machine, the Principal Customer will be able to order the Courier locally according to the rules in the country of origin.

Available to countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, The Netherlands,  Ireland, Lithuania, Luxembourg, Latvia, Germany, Portugal, Romania, Slovakia, Slovenia, Sweden, Hungary, Italy.

DHL PARCEL RETURN CONNECT - services included in the price

  • Insurance up to 500 Euro included in the price.

  • The service includes access to information about the current status of the shipment on the https://sprawdz.dhl.com.pl

  • Confirmation in the electronic version available after notification to the sender in the Customer Service department DHL Parcel.

  • Electronic invoice. The service also includes sending information about the invoice issued. Read more


Price lists for customers who have signed a contract from 01.11.2021

Price lists for customers who signed the contract before 01.11.2021

International shipments

Discover the offer of recommendations to 28 European countries.

Domestic shipments

Find out how attractive the offer for domestic courier shipments we will prepare for your company!

Documents DHL Parcel

Download document templates, price lists and terms of service DHL Parcel