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The United Kingdom left the European Union on January 31, 2020. From 01.01.2021 new rules of EU trade with the UK apply, including customs clearance and VAT.

DHL Parcel offers customs clearance under DAP terms (DDU) – delivered, duty unpaid.

Are you selling abroad? As part of the expanded offer, we provide economical, road shipments
countries of Europe. 

DHL PARCEL CONNECT

  • Road shipments with an expected delivery time of 2-5 days.
  • Includes countries:
    Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, Netherlands, Ireland, Lithuania, Luxembourg, Latvia, Germany, Portugal, Romania, Slovakia, Slovenia, Sweden, Hungary, United Kingdom*, Italy.
  • Flexible delivery to an extensive network of local collection points DHL Parcel.
  • Weight and dimensions of the shipment:
    - Single-piece shipments with a maximum weight of up to 31.5 kg.
    - Maximum standard shipment dimensions 120 x 60 x 60 (cm).

* Customs clearance applies. Customs clearance time is not included in transit time.

DHL PARCEL CONNECT - services included in the price

  • With their help, the recipient receives information about the date, place and expected delivery times.

  • The service includes access to information about the current status of the shipment on the page.

  • During the delivery process DHL Parcel the customer's preferences regarding the time and place of delivery of the shipment, including the possibility of referring the shipment for collection at one of the partner points DHL Parcel. The shipment is expected in them up to 7 calendar days. Information about the network of DHL Parcel points can be found in the electronic shipping tools.

    It does not apply to shipments to the UK with postal customs clearance.

  • Possibility to ship at a convenient partner DHL Parcel. Information about the network of connection points: 

    https://www.dhl.com/pl-pl/home/nasze-dywizje/parcel/dla-biznesu/uslugi/punkty-dhl.html

  • Confirmation in the electronic version available after notification to the sender in the Customer Service department DHL Parcel. Not available for countries: Denmark, Estonia, Finland, Lithuania, Latvia, Sweden.

    It does not apply to shipments to the UK with postal customs clearance.

  • Electronic invoice. The service includes sending information of the invoice issued.

DHL PARCEL CONNECT - additionally paid services

  • Cardboard packaging is available at all Customer Service Points DHL Parcel and with couriers DHL Parcel (after prior order). The fee for cardboard packaging depends on their dimensions:

    24.5 x 23.5 x 10.5 (cm) (S) 2 PLN
    49,5 x 23,5 x 21,0 (cm) (M) 3,50 PLN
    49.5 x 47.0 x 21.0 (cm) (L) 5 PLN
    49.5 x 47.0 x 42.0 (cm) (XL) 6 PLN
    Foliopak 0.50 PLN

  • Fee: 1% on the value of the collection, minimum 67 PLN
    The possibility of collection from the recipient of the amount due for the delivered goods not exceeding EUR 1 500 or CZK 40 000 (currency depending on the country where the service will take place). The amount will be transferred to the sender's currency account within 6 working days from the next business day after delivery of the shipment (the date of transfer of funds from the bank account of the DHL Parcel). To calculate the collection value in LCY, the average rate of the NBP picking currency as of the day before the shipment is shipped must be used.
    A list of COD-enabled countries can be found in the Pricelist.

  • Download payment report sent electronically.

    Standard report - fee: 1 PLN

    Re-dispatch of the report at the request of the customer - fee: 20 PLN

  • Fee depending on the declared value of the shipment:

    • up to 10,000 PLN – 10 PLN,
    • over 10,000 to 100,000 PLN – 0.5% of the declared value.
  • Return the shipment to the sender.
    An undeliverable consignment shall be deemed to be a consignment which could not have been delivered by DHL to the consignee because of:

    • the recipient's absence,
    • refusal of acceptance,
    • refusal to pay the amount of the collection as part of the additional collection and refund service (COD),
    • Lack of valid address data
    • opt-out of collection.

    Fee: 100% of the base fee

  • Handling orders placed by telephone through Customer Service DHL Parcel. Fee: 5 PLN per order.

  • Customs clearance applies. The basic charge does not include the costs related to customs clearance. More information on the customs clearance at DHL Parcel Price List - Special Price List..

    The estimated delivery time may be extended due to activities related to customs clearance. Customs clearance time is not included in transit time.

DHL PARCEL INTERNATIONAL

  • Road shipments with an expected delivery time of 4-7 days.
  • Includes countries:
    Malta and Monaco.
  • Weight and dimensions of the shipment:
    - Single-piece consignments with a maximum weight of up to 30 kg.
    - Maximum dimensions of standard shipment 100 x 50 x 50 (cm).

DHL PARCEL INTERNATIONAL - services included in the price

DHL PARCEL INTERNATIONAL - additionally paid services

  • Fee depending on the declared value of the shipment:

    • up to 10,000 PLN – 10 PLN,
    • over 10,000 to 100,000 PLN – 0.5% of the declared value.
  • Return the shipment to the sender.
    An undeliverable consignment shall be deemed to be a consignment which could not have been delivered by DHL to the consignee because of:

    • the recipient's absence,
    • refusal of acceptance,
    • refusal to pay the amount of the collection as part of the additional collection and refund service (COD),
    • Lack of valid address data
    • opt-out of collection.

    Fee: 100% of the base fee

  • Cardboard packaging is available at all Customer Service points DHL Parcel and couriers DHL Parcel.
    Packaging fee depending on their dimensions:
    24.5 x 23.5 x 10.5 (cm)    (S)    2 PLN
    49.5 x 23.5 x 21.0 (cm)    (M)   $1.50
    49.5 x 47.0 x 21.0 (cm)    (L)     5 PLN
    49.5 x 47.0 x 42.0 (cm)    (XL)  6 PLN

  • Handling orders placed by telephone through Customer Service DHL Parcel. Fee: 5 PLN per order.

Domestic shipments

Find out how attractive the offer for domestic courier shipments we will prepare for your company!

International returns

Discover the offer of convenient international returns for your customers.

Documents DHL Parcel

Download document templates, price lists and terms of service DHL Parcel.