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Recipients in DHL Parcel can change the delivery date or address themselves, without contacting the sender!

The Redirect Package service DHL Parcel step by step:

1

Online purchase

When completing a purchase in an online store, the buyer provides a mobile phone number or e-mail to which we will send notifications about the planned date and delivery address.

2

Preparing your shipment for shipping

At the stage of preparing the shipment for shipment, the online store provides us with the contact details of the buyer or recipient of the package: e-mail address or mobile phone number.

3

Shipment notifications

After logging in to the przekieruj.dhlparcel.pl, the recipient of the package can change the address and delivery date, indicate an alternative delivery address, or cancel the pick-up. Such changes may be made multiple times up to 23:59 of the day prior to delivery of the package.

4

Redirect a shipment

After logging in to the przekieruj.dhlparcel.pl, the recipient of the package can change the address and delivery date, indicate an alternative delivery address, or cancel the pick-up. Such changes can be made multiple times until 23:59 of the day before delivery of the package.

5

Delivery of the shipment

The package is delivered in accordance with what has been reported through the "Redirect Package". If no changes have been made, the package is delivered according to the standard process to the address provided by the sender.

The most common business questions regarding the parcel redirection service:

    • to any other address within one DHL Parcel area;
    • to the DHL Parcel partner point - we have a network of partner points all over Poland;
    • to dhl locker point - vending machine. They are available in Warsaw, Wroclaw, Krakow and Poznan.
    • to Neighbor – You can use the service to add an additional address near the address you want to deliver your package to. If there is no one at the main address, he will leave the package at the neighbor's address.
    • back to the sender if you do not want to receive the shipment.
  • The package can be redirected as early as the day of delivery until 23:59 and after the first failed delivery attempt.

  • If you have a contract with DHL Parcel for the carriage of shipments, you just need to start a free notification service.

    Remember to fill in the notification fields with your contact information (phone number or email address).

  • The service is available at https://przekieruj.dhlparcel.pl.

Tools for business

Learn how to effectively manage your shipments DHL Parcel.

DHL Parcel ServicePoints

These are the collection points for your customers and you can ship individual shipments.