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Recipients in DHL eCommerce can change the delivery date or address themselves without contacting the sender!

Step-by-step DHL eCommerce parcel reroute service:

1

Online purchase

When completing a purchase in an online store, the buyer provides a mobile phone number or e-mail to which we will send notifications about the planned date and delivery address.

2

Preparing your shipment for shipping

At the stage of preparing the shipment for shipment, the online store provides us with the contact details of the buyer or recipient of the package: e-mail address or mobile phone number.

3

Shipment notifications

After logging in to the przekieruj.dhlparcel.pl, the recipient of the package can change the address and delivery date, indicate an alternative delivery address, or cancel the pick-up. Such changes may be made multiple times up to 23:59 of the day prior to delivery of the package.

4

Redirect a shipment

After logging in to the przekieruj.dhlparcel.pl, the recipient of the package can change the address and delivery date, indicate an alternative delivery address, or cancel the pick-up. Such changes can be made multiple times until 23:59 of the day before delivery of the package.

5

Delivery of the shipment

The package is delivered in accordance with what has been reported through the "Redirect Package". If no changes have been made, the package is delivered according to the standard process to the address provided by the sender.

The most common business questions regarding the parcel redirection service:

    • to any other address within a single DHL eCommerce area.
    • to DHL POP partner point - we have a network of points all over the country.
    • to a DHL BOX 24/7 parcel machine.
    • to Neighbor – You can use the service to add an additional address near the address you want to deliver your package to. If no one at the primary courier address will leave, leave the package at the Neighbor's address,
    • back to the sender if you do not want to receive the shipment.
  • The parcel can be redirected as early as the day of shipment until 23:59.

  • If you have a contract with DHL eCommerce for shipping, you can simply start the free notification service.

    Remember to fill in the notification fields with your contact information (phone number or email address).

  • The service is available at https://przekieruj.dhlparcel.pl.

Tools for business

Discover the tools for effective shipping management in DHL eCommerce.

DHL POP Parcel Service Points

These are pick-up points for your customers, and you can send individual parcels there.