DHL Express Update on IEEPA Tariff Refunds

For: Shippers, Receivers
Shipping: Packages
Effective: February 24, 2026

What you need to know

DHL Express is committed to helping customers recover IEEPA tariffs they paid to the U.S. government through U.S. Customs and Border Protection (CBP).

Following the U.S. Supreme Court’s ruling and CBP confirmation that IEEPA tariffs no longer apply to shipments entering the United States as of February 24, 2026, CBP has since announced that it will begin processing refund claims through a phased administrative approach, with Phase 1 of its Consolidated Administration and Processing of Entries (CAPE) system scheduled to begin on April 20, 2026.

Under the government-established process, eligible refunds are administered by CBP through the CAPE system. As refunds are issued by CBP, where DHL Express acted as the Importer of Record (IOR), DHL Express will pass on the refund to the party that originally paid the duties, in line with CBP guidance. For eligible entries where the customer has acted as the IOR, DHL Express can assist customers in filing their claims via CAPE.

View Details 

Removal of IEEPA Tariffs and Overview of New and Existing Tariffs

For: Shippers, Receivers
Shipping: Packages
Effective: February 24, 2026

What you need to know

On February 20, 2026, the Supreme Court of The United States (SCOTUS) ruled that tariffs imposed under the International Emergency Economic Powers Act (IEEPA) are illegal. As a result, President Trump issued presidential actions to end the collection of tariffs under IEEPA, continue suspension of the duty-free de minimis treatment, and impose a temporary import tariff under Section 122 of the Trade Act of 1974 (Section 122) from February 24, 2026.

Effective February 24, 2026:

• IEEPA Tariffs are no longer collected
• A 10% Tariff under Section 122 of the Trade Act (1974) will be applied to all imported goods, regardless of their value or country of origin. This tariff will remain in effect for 150 days (until July 24, 2026). This tariff applies in addition to the applicable General Duty Rate (GDR). Some exemptions to this tariff apply and are described in Annex I and Annex II of the Proclamation.

De Minimis:

From August 29, 2025, the 800 USD de minimis was effectively eliminated for all countries (for China/Hong Kong it was eliminated on May 2, 2025) and all shipments entering The United States, regardless of their value or country of origin, are subject to all applicable duties and Informal/Formal entry.

Overview of Current Tariffs Based on Country of Origin or Product Specification

General Duty Rate (GDR):

• Rates vary according to product classification of HTSUS

Section 301:

• For China-made products, rate varies according to product classification; most products are subject to 7.5% or 25%

IEEPA:

• Invalidated all IEEPA-based tariffs: As of February 24, 2026, no longer collected. This includes IEEPA Opioid, IEEPA Reciprocal, and IEEPA Additional.

Section 232:

• Autos and auto parts, MHDV and MHDVP: 25%
  • Auto parts from the United Kingdom: 10% including GDR
  • Auto parts from the European Union, Japan and South Korea: 15% minus GDR (for products with a GDR <15%, and 0% for products with GDR ≥15%)
  • Auto parts from Canada and Mexico that qualify for the USMCA are exempted.
• Steel, Aluminum and Copper products and derivatives: 50% of full value of the goods (Annex I-A):
  • Not applicable if Section 232 Auto/Auto parts MHDV/MHDVP apply
  • United Kingdom: 25%
  • Russia: aluminum 200%
  • Annex II: Several items removed from 232
  • Annex III: Maximum of 15% for 232+GDR
  • ANNEXES-I-A-I-B-II-III-IV
• Timber, Lumber, and derivative products from October 14, 2025:
  • 10% softwood timber and lumber
  • 25% upholstered wooden products (30% on January 1, 2026)
  • 25% kitchen cabinets and vanities, including parts (50% on January 1, 2026)
  • Imports from United Kingdom are capped at 10%
  • Imports from the European Union and Japan: 15% minus GDR (for products with a GDR <15%, and 0% for products with GDR ≥15%)
• Pharmaceutical products: Additional tariffs are expected to go into effect on July 31, 2026.
• Semiconductors, semiconductor manufacturing equipment and derivative products: 25% on imports of certain advanced computing chips and certain derivative products listed in the Annex. Certain exemptions apply.
• Ongoing investigations on several sectors:
  • Civil aircraft and jet engines
  • Trucks and truck parts
  • Critical minerals
  • Unmanned Aerial Aircraft
  • Wind turbines and wind turbine parts
  • Polysilicon

Definitions:

• HTSUS: Harmonized Tariff Schedule of The United States
• IEEPA: International Emergency Economic Powers Act
• USMCA: United States–Mexico–Canada Agreement
• GDR: General Duty Rate
• MHDV: Medium and heavy-duty vehicles
• MDHVP: Medium and heavy-duty vehicle parts

Additional Tariffs and Elimination of De Minimis

For: Shippers, Receivers
Shipping: Packages
Effective: August 29, 2025

What you need to know

The President of The United States has imposed additional tariffs on imports from all countries. These tariffs apply in addition to other existing applicable duties. Further, changes have been made to the De Minimis (duty-free) treatment on low-value shipments.

De Minimis:

From August 29, 2025, the 800 USD De Minimis was effectively eliminated for all countries (for China/Hong Kong it was eliminated on May 2, 2025) and all shipments entering the United States, regardless of their value or country of origin, are subject to all applicable duties and Informal/Formal entry.

Overview of Current Existing Tariffs Based on Country of Origin or Product Specification

General Duty Rate (GDR*):

• Rates vary according to product classification of HTSUS*

Section 301:

• For China-made products, rate varies according to product classification; most products are subject to 7.5% or 25%

IEEPA*:

• China/Hong Kong: 20% IEEPA* Opioid + 10% IEEPA* Reciprocal (to increase to 34% on November 10, unless United States and China agree differently)
• Canada: 35% IEEPA* Opioid for non-qualifying USMCA* products and 10% energy products
• Mexico: 25% IEEPA* Opioid for non-qualifying USMCA* products
• European Union/Japan: 15% IEEPA* Reciprocal including GDR* (Products subject to a ≥15% GDR* have a 0% IEEPA* Reciprocal)
• Brazil: 10% IEEPA* Reciprocal + 40% IEEPA* additional
• India: 25% IEEPA* Reciprocal + 25% IEEPA* additional
• Rest of the World: IEEPA* Adjusted Reciprocal for specific countries, otherwise a 10% IEEPA* Reciprocal rate applies

Section 232:

• Autos and auto parts: 25%
  • Auto parts from the United Kingdom: 10% including GDR*
  • Auto parts from the European Union and Japan: 15% minus GDR* (for products with a GDR* <15%, and 0% for products with GDR* ≥15%)
• Steel, Aluminum and Copper products and derivatives: 50%
  • United Kingdom: 25%
  • Russia: aluminum 200%
• Timber, Lumber, and derivative products from October 14, 2025:
  • 10% softwood timber and lumber
  • 25% upholstered wooden products (30% on January 1, 2026)
  • 25% kitchen cabinets and vanities, including parts (50% on January 1, 2026)
  • Imports from United Kingdom are capped at 10%
  • Imports from the European Union and Japan: 15% minus GDR* (for products with a GDR* <15%, and 0% for products with GDR* ≥15%)
• Ongoing investigations on several sectors:
  • Civil aircraft and jet engines
  • Trucks and truck parts
  • Critical minerals
  • Semiconductors
  • Pharmaceuticals
  • Unmanned Aerial Aircraft
  • Wind turbines and wind turbine parts
  • Polysilicon

Definitions:

• HTSUS*: Harmonized Tariff Schedule of The United States
• IEEPA*: International Emergency Economic Powers Act
• USMCA*: United States–Mexico–Canada Agreement
• GDR*: General Duty Rate

Requirements on Low-Value Shipments

For: Shippers, Receivers
Shipping: Packages
Effective: January 1, 2025

What you need to know

Mexico’s Authorities implemented several major regulatory changes impacting the clearance of Low-value shipments imported through Informal/simplified entries by Express companies. These changes include additional and more detailed data elements:

• Detailed goods description
• Consignee’s TAX ID (RFC/CURP), email address and phone number
• Abolition of De minimis value threshold (with some exceptions)
• Changes to value thresholds and importer registration requirements for low-value clearances

DOF – Diario Oficial de la Federación 

Clearance of Low-Value shipments

For: Shippers, Receivers
Shipping: Packages
Effective: December 3, 2024

What you need to know

The Argentina Customs Authority (ARCA) has published regulatory changes to facilitate the clearance of Informal (Low-Value) shipments:

• Effective December 3, 2024: Establish a De Minimis value threshold within the “Small Shipment” regime for shipments of up to 400 USD based on the value of the goods (FOB). Imports within this value threshold will be exempted from import customs duties and the Customs Statistical Fee but will continue to pay a VAT tax of 0%, 10.5%, or 21% based on the tariff classification (HS code) and other applicable taxes.
• Effective December 4, 2024: Increase the informal import value threshold from 1,000 USD to 3,000 USD based on the value of the goods (FOB).

Detailed information can be found at the Argentina Customs Authority website: General Resolution 5608/2024 increasing import value thresholds.

General Resolution 5608/2024 

Customs Regulatory Fees

For: Shippers, Receivers
Shipping: Documents, Packages
Effective: April 1, 2026

What you need to know

Shipments imported to (or exported from) New Zealand with a value up to 1,000 NZD (New Zealand Dollars) will be subject to a new regulatory fee (per waybill) imposed by the New Zealand Government as follows:

• Export Fee: 2.48 NZD per shipment plus Goods and Services Tax (GST) of 15%
• Import Fee: 2.21 NZD per shipment plus Goods and Services Tax (GST) of 15%
• Applies to all imports and exports including Commercial (B2B), Private (B2C) and Documents

Official New Zealand Customs Website

Removal of Duty Di Minimis for all Imports

For: Shippers, Receivers
Shipping: Packages
Effective: January 1, 2026

What you need to know

• Goods from the Rest of World to Thailand with a value equal to or above THB 1 will be subject to full duties as per the Thai Customs tariff upon import into Thailand.
• This effectively removes the current De Minimis of THB 1500 down to THB 1 which was known as Category 2 clearances.
• Applies to all imports including Commercial (B2B) and Private (B2C)

Official Thai Customs Website

Import VAT for Low-Value Goods 

For: Shippers, Receivers
Shipping: Packages
Effective: February 28, 2025

What you need to know

Goods shipped to Vietnam with a value equal to or less than 1,000,000 VND will be subject to 10% Value Added Tax (VAT) upon import into Vietnam.

Official Vietnam Government News 

Increasing the Limit Value for Personal Postal/Express Items

For: Shippers, Receivers
Shipping: Packages
Effective: December 1, 2024

What you need to know

• Express consignments to China with value equal or less than 2,000 CNY can be cleared as personal effects and are subject to the comprehensive tax rate.
• There is no value limitation for indivisible goods; typically, it consists of 1 item or 1 set of items, and if the items are divided, they will lose their utility. For example, 1 shoulder bag or 1 pair of women's shoes.
• The personal effects include new or used items, whether they are purchased online or bona fide gifts.
• The receiver on the waybill must be an individual.
• The purpose of import can be personal effects or gifts but avoid using the wording “sample”.
• Receiver’s phone number or email should be provided when creating the shipment via the DHL Electronic Shipping Solutions/integrations.

Precious Metal Control (PMC) Rules

For: Shippers, Receivers
Shipping: Packages
Effective: April 1, 2026

What you need to know

The Swiss Customs Authority will introduce new Precious Metal Control (PMC) rules on April 1, 2026. The rules apply at brand level and require all shipments imported into Switzerland that contain precious metals (including Business‑to‑Business (B2B), Business‑to‑Consumer (B2C), and Consumer‑to‑Consumer shipments (C2C)) to be linked to a registered brand owner. The rules do not apply to exports from Switzerland.

The following information must be included on the Commercial Invoice:

• Responsibility Mark (Authorization Number) at line-item level on the Commercial Invoice
• Registered brand or brand‑owner name at line-item level on the Commercial Invoice
• Goods description including the precious metal details (what the item is made of and percentages of precious metals) at line-item level on the Commercial Invoice and within the shipment data

Precious Metal Control (PMC) Rules

Italy Regulatory Fee

For: Shippers, Receivers
Shipping: Packages
Effective: March 13, 2026

What you need to know

The Italian government suspended the regulatory fee on low‑value imports (up to 150 ) until July 1, 2026 to allow time for IT system updates.

DHL began invoicing the fee on March 1, 2026. Charges applied between March 1, 2026 and March 13, 2026 may qualify for a refund.

Refund process:

Customers with a contractual agreement for a deferred payment of Duties and Taxes to DHL (SDD or bank transfer through TOP Dogana account): Refunds will be issued automatically.

All other customers: Refunds can be requested by contacting the Customer Service team.

Ministry of Economy and Finance

Electronic Transport Supervision System (SENT) Requirements

For: Shippers, Receivers
Shipping: Packages
Effective March 1, 2026

What you need to know

The Polish Government will extend Electronic Transport Supervision System (SENT) to additional product groups such as clothing, fashion accessories, used clothing, and footwear.

All shipments above 31.5 kg are subject to SENT requirements and must:

• Have a valid SENT registration submitted by the obligated party
• Ensure real time GPS geolocation transmission to the SENT system
• Provide continuous tracking covering the entire domestic road journey in Poland

Important:

DHL Express cannot meet these criteria, therefore shipments in scope of SENT and above the 31.5 kg threshold will no longer be accepted in the DHL Express network.

Carriage of goods subject to monitoring (SENT)

EORI Number Structure Change

For: Shippers, Receivers
Shipping: Packages
Effective: January 1, 2026

What you need to know

France is changing its EORI¹ (Economic Operators Registration and Identification) structure from SIRET²‑based EORI numbers (FR + 14 digits) to SIREN³ based EORI numbers (FR + 9 digits).

¹ EORI stands for Economic Operators Registration and Identification number. It is a mandatory requirement for businesses, and in some cases private individuals depending on the local country regulations, which import or export goods into or out of the European Union 27 Member States

² SIRET stands for Establishment Directory Identification System

³ SIREN stands for Business Directory Identification System

Single EORI SIREN Number

France Regulatory Fee

For: Shippers, Receivers
Shipping: Packages
March 1, 2026

What you need to know

The French Government has introduced a regulatory fee on goods valued under 150 EUR imported from non-European Union¹ countries into France.

The fee helps offset customs handling costs and manage the rising amount of low-value shipments, supporting stronger compliance and to create a level playing field for local businesses competing with foreign sellers.

There will be a flat fee of 2 EUR per line item.

Important:

This is a mandatory regulatory fee imposed by the French Government and is not a DHL Express fee.

DHL Express will pass the fee to the payer of duties and taxes based on the selected DHL Duty Billing Service. This fee applies to shipments arriving in France on or after March 1, 2026, and will appear as a separate line item under ‘LOW VALUE REGULATORY TAX’ on the DHL Express invoice.

Similar measures for low-value shipments are expected to be implemented in other European Union Member States throughout 2026. Implementations may vary by country and we encourage you to monitor updates regularly.

1 European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

French Government Website

Optative Charge Update

For: Shippers, Receivers
Shipping: Packages
Effective: January 1, 2026 

What you need to know

Portuguese Customs Authority have updated the values of the Optative Regulatory charge for shipments imported into Portugal. The Optative regulatory charge is only applicable when shipments remain longer than 3 days in a Customs bonded warehouse.

The Optative charge is a regulatory charge implemented by the Portuguese Customs Authority. It ensures consistency and compliance with Portuguese VAT regulation, which requires inclusion of all costs up to the first destination in Portugal.

Tax and Customs Authority website
Tax and Customs Authority website – Optative charge table values

Carbon Border Adjustment Mechanism

For: Shippers, Receivers 
Shipping: Packages
January 1, 2026

What you need to know

Carbon Border Adjustment Mechanism (CBAM) is a system to confirm that a price has been paid for the embedded carbon emissions generated in the production of certain goods imported into the European Union, ensuring that:

• imported goods are treated the same as European Union produced goods under European Union climate rules,
• competition remains fair, and
• companies are encouraged to reduce their carbon footprint.

This applies to the imports of certain goods from all non-European Union countries and territories into the European Union. The production of these goods is carbon intensive and places them at significant risk of carbon leakage*:

• Cement
• Iron
• Steel
• Aluminum
• Fertilizers
• Electricity
• Hydrogen

Importers of CBAM goods or their indirect customs representatives importing more than the single mass-based threshold of 50 tons per year of CBAM goods into the European Union are requested to:

• apply for the status of authorized CBAM declarants
• buy CBAM certificates from the national authorities in their country of establishment.
• declare the emissions embedded in their imports and surrender the corresponding number of certificates each year

DHL Express can only clear CBAM shipments where an importer is European Union established, otherwise, shipments will not be cleared at import and may be returned to origin at customers’ expense.

*Carbon leakage occurs when companies based in the European Union move carbon-intensive production abroad to countries where less stringent climate policies are in place than in the European Union, or when European Union products get replaced by more carbon-intensive imports.

European commission CBAM
CBAM Guidance and Legislation - European Commission
Regulation - 2023/956 - EN - CBAM regulation - EUR-Lex
CBAM amendment to Annex I: Regulation (European Union) 2025/2083

Exemption threshold for B2C imports

For: Shippers, Receivers
Shipping: Packages
December 24, 2025

What you need to know

The De Minimis value, the threshold under which no duties or taxes are levied, for Business to Consumer (B2C) imports has been increased from 75 USD to 150 USD.

The De Minimis threshold refers to the value of goods excluding insurance, shipping, and other applicable costs.

Exemption threshold for B2C imports on Official Israeli Website

Italy Regulatory Fee

For: Shippers, Receivers
Shipping: Packages
January 1, 2026

What you need to know

The Italian Government has introduced a regulatory fee on goods valued under 150 EUR imported from non-European Union1 countries into Italy.

The fee helps offset customs handling costs and manage the rising amount of low-value shipments, supporting stronger compliance and to create a level playing field for local businesses competing with foreign sellers.

There will be a flat fee of 2 EUR per low-value shipment.

Important:

This is a mandatory regulatory fee imposed by the Italian Government and is not a DHL Express fee.

DHL Express will pass the fee to the payer of duties and taxes based on the selected DHL Duty Billing Service. This fee applies to shipments arriving in Italy on or after January 1, 2026, and will appear as a separate line item under ‘LOW VALUE REGULATORY TAX’ on the DHL Express invoice.

Similar measures for low-value shipments are expected to be implemented in other European Union Member States throughout 2026. Implementations may vary by country and we encourage you to monitor updates regularly.

1 European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Italian Government logistics fee PDF

Import VAT

For: Shippers, Receivers
Shipping: Packages
Effective: December 18, 2025

What you need to know

• Non-document goods from the Rest of the World to North Macedonia with a goods value between 0 – 22 EUR will be subject to Value Added Tax (VAT) upon import into North Macedonia.

Official North Macedonian Customs Website

Turkish simplified customs procedure restrictions

For: Shippers, Receivers
Shipping: Packages
Effective: December 17, 2025

What you need to know

The Turkish Ministry of Trade will monitor the limit of five shipments per receiver per month, cleared under the simplified customs declaration procedure through a centralized control and tracking system.

The simplified customs declaration is used in Turkey in case of:

• Business to Business (B2B) shipments with a value for customs purposes* up to 22 EUR
• Business to Consumer (B2C) shipments with a value for customs purposes* for up to 30 EUR

*In Turkey the value for customs purposes is based on the goods value plus freights costs.

Turkish Government PDF

Romania Regulatory Fee

For: Shippers, Receivers
Shipping: Packages
Effective: January 1, 2026

What you need to knowThe Romanian Government has introduced a regulatory fee on goods valued under 150 EUR (excluding insurance/shipping and other applicable costs) imported from non-European Union¹ countries into Romania and cleared under the simplified customs declaration procedure.

The fee helps offset customs handling costs and manage the rising amount of low-value shipments, supporting stronger compliance and to create a level playing field for local businesses competing with foreign sellers.

There will be a flat fee of 25 RON (approximately 5 EUR) per low-value shipment.

¹ European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Important:

This is a mandatory regulatory fee imposed by the Romanian Government and is not a DHL Express fee.

DHL Express will pass the fee to the payer of duties and taxes based on the selected DHL Duty Billing Service. This fee applies to shipments arriving in Romania on or after January 1, 2026, and will appear as a separate line item under ‘LOW VALUE REGULATORY TAX’ on the DHL Express invoice.

Romanian Government Logistics Fee PDF

Advance Cargo Information Declaration

For: Shippers, Receivers
Shipping: Packages
Effective: April 1, 2026

What you need to know

The Egyptian Customs Authority has introduced a mandatory pre-departure approval system. The Advanced Cargo Information Declaration (ACID) procedure requires the generation of an ACID approval number prior to booking the shipment.

Important
Failure to provide the ACID approval number at the time of shipment booking with DHL may result in shipment rejection at origin until an ACID number is provided or, if the shipment arrives in Egypt without an ACID number, a fine will be imposed by the Egyptian Customs Authorities and the shipment will be returned to origin.

Phase 1:
Pre-Booking and Registration:

• Importer (in Egypt): Must register on the Nafeza portal to acquire a 19-digit ACID approval number and share it with the Shipper immediately
• Shipper/Exporter: Must create an official company profile on the CargoX Block Chain Platform. Please note the exact Company Registration Number or Tax ID (e.g., VAT, EORI, USCC) used to register, as it’s required for booking

Phase 2:
Booking Instructions (Action Required in MyDHL+), when creating a shipment, adhere to the following data entry rules:

• The ACID: Enter the 19-digit ACID number in the first Shipment Reference field. (Do not use the second reference field)
• Exporter ID: Enter your Exporter Identification Number in the Shipper VAT/TAX ID field. (This must match your CargoX registration)
• Importer ID: Enter the Receiver/Importer’s Egyptian Tax ID in the Receiver VAT/TAX ID field

Phase 3:
Document Upload (CargoX):

• After booking, the Shipper must upload the DHL Waybill, Commercial Invoice, and any required Certificate of Origin to the CargoX platform

Nafesa  
CargoX 

Duty Tax Paid (DTP) Restriction

For: Shippers, Receivers
Shipping: Packages
Effective: December 1, 2025

What you need to know

• The Government of Burkina Faso has implemented Government Decree No. 2025-311, establishing new compliance conditions for the transit activities of dangerous and strategic goods, specific equipment and materials, medicines, pharmaceutical products, medical equipment and supplies, and goods admitted under customs duty and tax exemption, when entering Burkina Faso.
• The clearance process for these various products mentioned will be carried out with immediate effect by an agency created by the government (FASO TRANSIT ET LOGISTIQUE). DHL Express Burkina Faso will have to hand over the paperwork of the impacted shipments to this national agency for clearance processing and final delivery to the customers.
• As a result, DHL Express Burkina Faso is now unable to clear inbound shipments sent using the DHL Express Duty Tax Paid Service (DTP)
• Customers will no longer be able to use DHL Duty Tax Paid service when shipping to Burkina Faso; The service will be disabled inbound

Burkina Faso Customs 

DHL Express Burkina Faso
Email: bf_cs@dhl.com
Hotline: +226 25311947

Certificate of Origin

For: Shippers, Receivers
Shipping: Packages
Effective: November 12, 2025

What you need to know

The Kenya Revenue Authority has introduced a mandatory Certificate of Origin requirement as part of Section 44A of the Tax Procedures Act, CAP. 496B (amended by the Finance Act, 2025).
This requirement took effect on July 1, 2025, and applies to all goods imported into Kenya.

A Certificate of Origin issued by a competent authority in the exporting country is now required for all imports.
The Certificate of Origin is necessary for DHL Express Kenya to complete the Import Customs Declaration. Without it, shipments cannot be cleared by the Kenyan Customs Authorities.

The following categories of imports do not require a Certificate of Origin:

• Individual packages up to 70 kg with total value at less than USD 1,000 imported via a registered courier (e.g., DHL Express)
• Goods imported by privileged persons and institutions, as listed in the Fifth Schedule of the East African Community Customs Management Act (EACCMA), 2004
• Used goods, including used motor vehicles (covered under the Fifth Schedule of EACCMA 2004)
• Personal baggage
• Personal effects
• Mailbags and postal parcels imported by post (Section 36 of EACCMA 2004; Regulations 112 and 119 of EACCMR 2010)
• Human remains
• Imported samples of no commercial value
• Temporary imports under Section 117 of EACCMA 2004
• Small packages of medicaments under a doctor’s prescription.

Kenya Revenue Authority Website  
DHL Express Kenya – Customs Clearance Team 

For: Shippers, Receivers
Shipping: Packages
Effective: January 1, 2025

What you need to know

The Kuwait Customs Authority (KCA) is transitioning from an 8-digit Tariff Classification Code to a 12-digit Tariff Classification Code. When preparing shipments for Kuwait ensure you use valid 12-digit Tariff Classification Codes. Failure to provide these may result in shipment clearance delays.

Learn more: https://www.ecustoms.gov.qa/qccswui/#/home

Pickup or Delivery Request, Check Shipment Status, Get Shipping Rates or Order Shipping Supplies

Mon-Sun and Public Holidays: 24 Hours

Phone: +852 2400 3388

Email: hkgwebcust@dhl.com

MyDHL+, Online, Advanced and Integrated Solutions

Mon-Fri: 0900 - 1740; Sat, Sun, PH: Closed

Phone: +852 2400 3308

Email: hkgwebmaster@dhl.com

Billing and Invoicing Enquiries

Mon - Fri: 0900 - 1740; Sat, Sun, PH:  Closed

Phone: +852 2400 3377

Email: hkbillinghotline@dhl.com

Chat with our Digital Assistant

• Track and trace shipment by waybill number
• Direction to MyDHL+ for calculation of rates and transit times
• Get shipping updates and information
• Live chat integration 

Our WhatsApp Digital Assistant is available 24/7 to track your shipments and answer your questions. Simply add the DHL Express WhatsApp number +852 5745 4517 to your phone contacts and start a WhatsApp chat!