Send DHL Express Care Packages and Get Rewards!

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Amidst the COVID-19 pandemic, many governments enforced travel bans and stay-home restrictions – limiting movement between countries. Meaning that we may have family, friends, or loved ones distanced from us. In Singapore, although the Circuit Breaker has ended and we are safely re-opening our country, we must still remain vigilant, united and considerate to cull the spread of the virus completely.

At DHL Express, we recognize the pivotal role we play in allowing people to feel closer to home. Our goal is to ensure that families and loved ones are able to stay connected by sending and delivering parcels of gifts as an act of care and support.


Exporting of medical related items

Exporting of medical related items such as masks, gloves, etc. are subject to Singapore Customs inspection and approval.

Important Notes:

  • You are recommended to indicate a clear description, the total quantity, total value and reason for exporting
  • Hand sanitizers, wet wipes/tissues or any form of disinfectant wipes cannot contain any alcohol content.
Exporting of medical related items

Express Easy Box 3 Dimensions: 33.7 x 32.2 x 10cm
Total weight of shipment should not exceed 2KGS (inclusive of box weight)

Exporting of medical related items

Shipment is subject to destination country’s customs regulations. You can check with our customer service team on any custom clearance requirements via live chat.

Exporting of medical related items

For sending of large quantities especially for sale or distribution, expect delays of additional 1 – 3 working days

Country Shipping Charges Country regulation
SGD 60 View Regulation
united states of america
United States of America
SGD 142 No special requirement
united kingdom
United Kingdom
SGD 142 No special requirement
SGD 82 View Regulation
SGD 110 View Regulation

Disclaimer: Do note that the information on customs listed in this article is just a guideline for your reference. It is subject to change or amendment by the destination customs without any prior notice.


To encourage you to send parcels abroad, we are simplifying the process to help you get your parcel to Malaysia, USA, UK, Indonesia and Australia.


Log-in to diyshipment.dhl.com

1. Log-in to diyshipment.dhl.com

and key in the details of the shipper and receiver. You will be prompted to list down all the necessary shipping-related information, similar to filling in an AWB. Once successful, you will get a reference number.

Take a look at our video to guide you through the process:

Walk-in to one of our service centers

2. Walk-in to one of our service centers

and provide them the reference number. Don’t forget to bring along the contents of your shipment!

DHL Express (Singapore) Pte Ltd

1 Tai Seng Drive, Singapore 535215

Monday - Friday 8:30am - 7:30pm
Weekend and Public Holidays 8:30am - 6:00pm

DHL Express West Service Centre

1 Venture Avenue, #02-01 Big Box Singapore 608521

Monday - Friday 8:30am - 6:00pm
Closed on Weekend and Public Holidays

DHL Express Expo Service Centre

1 Greenwich Drive, Singapore 533865

Monday - Friday 8:30am - 6:00pm
Closed on Weekend and Public Holidays

Walk-in to one of our service centers

3. Pack-up your contents

You will be given a DHL Express box 3 (33.7 x 32.2 x 10cm) to store your shipment. Do note that if you exceed the weight limit of 2KGS additional charges will apply.

Walk-in to one of our service centers

4. Make payment by cash, credit or debit card, or PayNow

After which you will be prompted to sign your documents and get a receipt for the transaction, along with a copy of your waybill for your reference, where you will be able to see the estimated delivery date and track the progress of your shipment.

This campaign entitles you to DHL Express Loyalty Reward Points, if you send a shipment to the 5 designated countries using Express Easy box 3, you will receive an additional 10% worth of points in your DHL Express Rewards account!

Find out more about DHL Express Rewards programme or visit DHL Express Rewards website.

For further assistance or guidance to ship, you can reach out to our customer service via our Live Chat 24/7!