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Amidst the COVID-19 pandemic, many governments enforced travel bans and stay-home restrictions – limiting movement between countries. Meaning that we may have family, friends, or loved ones distanced from us. In Singapore, although the Circuit Breaker has ended and we are safely re-opening our country, we must still remain vigilant, united and considerate to cull the spread of the virus completely.
At DHL Express, we recognize the pivotal role we play in allowing people to feel closer to home. Our goal is to ensure that families and loved ones are able to stay connected by sending and delivering parcels of gifts as an act of care and support.
COVID-19 CARE PACKAGE
Exporting of medical related items such as masks, gloves, etc. are subject to Singapore Customs inspection and approval.
Important Notes:
- You are recommended to indicate a clear description, the total quantity, total value and reason for exporting
- Hand sanitizers, wet wipes/tissues or any form of disinfectant wipes cannot contain any alcohol content.
Express Easy Box 3 Dimensions: 33.7 x 32.2 x 10cm
Total weight of shipment should not exceed 2KGS (inclusive of box weight)
Shipment is subject to destination country’s customs regulations. You can check with our customer service team on any custom clearance requirements via live chat.
For sending of large quantities especially for sale or distribution, expect delays of additional 1 – 3 working days
| Country | Shipping Charges | Country regulation |
 Malaysia
|
SGD 60 | View Regulation |
 United States of America
|
SGD 142 | No special requirement |
 United Kingdom
|
SGD 142 | No special requirement |
 Indonesia
|
SGD 82 | View Regulation |
 Australia
|
SGD 110 | View Regulation |
MALAYSIA COUNTRY REGULATION
The Finance Ministry (MoF) has exempted certain types of face masks from import duty and sales tax in Malaysia.
The exemptions are in accordance with Section 14(2) of the Customs Act 1967 and Section 35(3) (a) of the Sales Tax Act 2018, and will be in place until further notice by the MoF, pending the end of the Covid-19 pandemic as determined by the government.
In order to avoid any delays in clearance, please provide the full description of the face masks in the invoice and waybill when arranging importation into Malaysia.
- Face mask (Surgical / Medical) 1 ply (ear loop) - 6307.90.40.00
- Face mask (Surgical / Medical) 2 ply (ear loop) - 6307.90.40.00
- Face mask (Surgical / Medical) 3 ply (ear loop / head loop / head tie-on) - 6307.90.40.00
- Face mask (Surgical / Medical) N95 - 6307.90.90.00
INDONESIA COUNTRY REGULATION
The Government of Indonesia has issued two regulations to provide relief for the importation of PPE and medical items related to Covid-19 in the form of free permit and free import duties and taxes.
1. National Disaster Management Authority (Badan Nasional Penganggulangan Bencana – BNPB) issued an Exemption for Import Permits for Importation of Goods Related to Covid-19 through courier companies. All imported goods which are listed below can be imported without any permit, provided that the goods description is clearly mentioned and the quantity doesn’t exceed the maximum quantity stated in the regulation.
| PERSONAL PROTECTIVE EQUIPMENT (PPE) | |||
| Mask | 6307.90.40 | Surgical Mask from textile | 500 pcs / 10 boxes |
| Mask raw materials | 3926.90.99 | Plastic Nose Wire | 100 pcs |
| Protective Clothes | 6211.43.10 | Protective Clothes from Textile | 20 pcs |
| Gloves | 4015.11.00 | Surgical gloves from rubber | 500 pcs / 10 boxes |
2. The Ministry of Finance issued a new regulation PMK number 34/2020 on Fiscal and Tax Facilities on Customs and/or Excise for the Importation of Covid-19 PPE & medical items
Under this regulation, shipments with the value of up to USD 500 will be given free import duty and taxes, provided that the importer/consignee fulfill the following requirements:
· Shipment description are related to COVID 19 medical equipment as stated in the annex of the regulation
· Tax registration Number (NPWP)
The full text of the regulation is available in Bahasa Indonesia and can be downloaded here.
AUSTRALIA COUNTRY REGULATION
If face masks are claiming to be of surgical quality, they will require a TGA (Therapeutic Goods Administration) Import Permit. Even face masks that do not make such claims (and do not have TGA Import Permits) are still getting held by the ABF (Australian Border Force) for *EMPP and referral to the TGA for review and assessment. Due to this there are delays with clearance, the ABF will lift the holds if there are no issues with TGA.
*EMPP – Evidence of Monies price paid, this is a clearance hold where ABF want to see proof of monies paid for the masks to ensure the correct value has been declared.
The import requirements for face masks into AU can be found here (if the face masks claim to be for ‘surgical use’ they will require a TGA Import Permit).
If you are uncertain and want more information about a commodity you are shipping, please contact us via Live Chat prior to visiting one of our service centers.
Disclaimer: Do note that the information on customs listed in this article is just a guideline for your reference. It is subject to change or amendment by the destination customs without any prior notice.
PERSONAL DELIVERIES MADE SIMPLE
To encourage you to send parcels abroad, we are simplifying the process to help you get your parcel to Malaysia, USA, UK, Indonesia and Australia.
GET STARTED IN 4 EASY STEPS!
1. Log-in to diyshipment.dhl.com
and key in the details of the shipper and receiver. You will be prompted to list down all the necessary shipping-related information, similar to filling in an AWB. Once successful, you will get a reference number.
Take a look at our video to guide you through the process:
2. Walk-in to one of our service centers
and provide them the reference number. Don’t forget to bring along the contents of your shipment!
DHL EXPRESS SERVICE POINTS
1 Tai Seng Drive, Singapore 535215
Monday - Friday 8:30am - 7:30pm
Weekend and Public Holidays 8:30am - 6:00pm
1 Venture Avenue, #02-01 Big Box Singapore 608521
Monday - Friday 8:30am - 6:00pm
Closed on Weekend and Public Holidays
1 Greenwich Drive, Singapore 533865
Monday - Friday 8:30am - 6:00pm
Closed on Weekend and Public Holidays
3. Pack-up your contents
You will be given a DHL Express box 3 (33.7 x 32.2 x 10cm) to store your shipment. Do note that if you exceed the weight limit of 2KGS additional charges will apply.
4. Make payment by cash, credit or debit card, or PayNow
After which you will be prompted to sign your documents and get a receipt for the transaction, along with a copy of your waybill for your reference, where you will be able to see the estimated delivery date and track the progress of your shipment.
This campaign entitles you to DHL Express Loyalty Reward Points, if you send a shipment to the 5 designated countries using Express Easy box 3, you will receive an additional 10% worth of points in your DHL Express Rewards account!
Find out more about DHL Express Rewards programme or visit DHL Express Rewards website.
For further assistance or guidance to ship, you can reach out to our customer service via our Live Chat 24/7!
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