DHL Express offers comprehensive billing solutions that aim to help our customers pay for their shipments in a fast, secured, and hassle-free manner. While online payment is strongly encouraged, we are introducing an additional on-route e-payment option to help our customers settle their payment for shipping or GST at time of pickup or delivery.
Apart from our comprehensive billing options, our customers can also settle their payment via Grabpay and PayNow when our couriers drop by for their shipment pick-up or delivery. This e-payment solution is now available in Singapore.
Our couriers will generate a QR code on their handheld device and will present the QR code to the customer. Customers can opt for GrabPay or Paynow for their payment mode. Once the customer scans the QR code and made the payment, the payment status will reflect in the GCA.
To learn more about our new e-payment solution, check out our most frequently asked questions below:
The payment is secure and follows security protocols to ensure that your financial transactions are safe and secure. Multi-level security measures are followed via eWallet, including QR codes, instead of manual payment.
E-pay enables easier tracking of all transactions made in real-time and keeps a digital record of it. It is also safer as the courier person won’t have to carry any cash, should any mishaps happen.
Yes, this is in accordance to prevailing Grab terms & conditions for any transactions.
It may be due to a number of reasons:
All transactions/payments will be issued a receipt within the Grab App transactions as per GRAB standard procedure. DHL Official document will be the waybill & / invoice.
Each transaction has a unique QR code that is dynamic and refreshes every 5 minutes. Therefore, no particulars are saved within the DHL system.
At the moment, this option is only implemented for on-route courier shipments, which include Duty and Freight.
You can contact our customer service or reach us via livechat.
At the moment, there are no additional service charges for using this service.
In Singapore, we will be offering two types of E-payment modes:
Currently, e-pay supports local Singapore Dollar currency.
At DHL Express, our team of logistics experts continuously focuses on improving shipment pickup and delivery processes. By investing in comprehensive billing solutions and implementing efficient strategies, we ensure to deliver an excellent job in terms of shipping capabilities and a secured payment system to our customers.
Do you have more queries about our e-payment solution?