Check the current status of your shipment!
The very intensive growth of our business has meant that we are currently experiencing an increased number of shipments through the DHL network, which is temporarily resulting in longer delivery times for some of them. In order to ensure that parcels reach their addressees as quickly as possible, we have implemented new operational solutions and are systematically increasing the courier crew and warehouse team. One temporary solution is to divert some shipments. On an exceptional basis, we deliver to parcel points and vending machines located close to our customers so that they arrive as quickly as possible and customers can collect them at a convenient time without having to wait for a courier. At the same time, we are strengthening our customer service team and optimising our tracking tools. Every notification from customers is a very important signal for us. We apologise for any inconvenience and assure you that our priority is to maintain the highest timeliness and quality of delivery of your parcels.
Frequently asked questions about tracking
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Shipments weighing up to 31.5 kg are delivered on the next business day as standard.
Shipments over 31.5 kg. shall be served within 2 working days.
Detailed information is available in the Rules.
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This message appears when the information we hold is insufficient to deliver the shipment (e.g., the shipping address is incorrect or additional information is required to deliver the shipment). In this case, please contact the Hotline to complete this information.
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Shipments are transported through the DHL operating network. The specificity of the logistics industry means that shipments are not transported directly from the place of delivery to the place of delivery, but pass through the Sorting Centres. It is a place of transit, eventually the shipment will arrive at the specified delivery address anyway.
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The consignment note number is necessary to check the status of the consignment. If you do not have a letter number, we suggest contacting the sender.
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DHL tracking number eCommerce for domestic shipments is 11 digits, only composed of numbers and starts with 1 (e.g.: 12345678901) or 2 (e.g.: 25467388748). Please make sure you have entered the correct shipping number and try again.
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Yes, you can make a complaint for a service that has not been performed within the prescribed period.
DHL is liable for damage caused by delay in delivery of the consignment. For DHL PARCEL 9 and DHL PARCEL 12 service, the payer is entitled to a compensation of 100% of the basic fee. For other transport services, compensation of up to 50% of the basic transport fee resulting from the price list valid on the date of shipment or contract concluded with DHL is entitled, provided that the delay lasted more than one day.
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If the above situation occurs and your shipment is not delivered due to DHL, please report it to DHL eCommerce Customer Service using our form.
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In the above situation, take advantage of our Form. In response to your request, our courier will come to you to write down the damage report.
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Report the damage to your shipment within 7 calendar days from the date of delivery through our Form.
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The hotline is open:
Monday - Friday: 7:00 am - 8:00 pm
Saturday: 7:00 am - 3:00 pm