DHL Express airway bills: Types & tips for hassle-free shipping

When shipping packages across the globe, understanding essential documentation is key to a smooth export process, and the air waybill (AWB) is one of the most crucial documents involved. The air waybill outlines the shipment details and ensures it reaches its destination efficiently, acting as a contract between the shipper and the carrier. This document facilitates tracking and provides proof of the agreement between parties. Not just that, there is so much more about air waybills that a shipper needs to know. 

For exporters in Indonesia, understanding the airway bill is crucial for hassle-free deliveries, especially when shipping with DHL Express or any other international courier service. To help you further understand its importance, we give you everything you need to know about an airway bill.

What is an air waybill (AWB)?

An air waybill (AWB) is an essential international shipping document issued by DHL Express for tracking shipments via air cargo. This document provides essential shipping information such as the sender’s and recipient’s names and addresses, contact number, a description of the goods, and details about who pays duties and taxes. 

Essentially, the air waybill acts as the shipment’s passport, allowing customs authorities to check all the necessary details to process and track the package. Without this document, the DHL Express shipment may face delays, loss, or complications at customs.

Key information included in an airway bill

An air waybill contains critical details necessary for smooth shipping and parcel tracking, which is very important for an e-commerce business. It includes the following:

• Shipper's details: The airway bill includes the shipper's name, contact number, email address, and full mailing address with postal code.
• Receiver's details: It provides the receiver’s name, phone number, email address, and complete mailing address with postal code.
• Shipment details: The air waybill document outlines the shipment’s weight, dimensions, and a description of the contents.
• Barcode for tracking: A unique barcode is included for tracking the shipment and ensuring accurate updates throughout its journey.
• Payer account number: The air waybill lists the valid DHL Express account number responsible for paying the transportation fees.

Beyond the basics: What else can I learn from my airway bill?

Apart from the key information, this document should also contain the following information:

• Three-letter origin and destination airport codes: It should include three-letter codes for origin and destination airports, helping streamline routing and handling. For example, if you plan to ship items from Soekarno-Hatta International Airport, the three-letter code airport location code will be CGK.
• Declared shipment value for customs: The air waybill specifies the shipment’s declared value for customs clearance, which is crucial for determining duties and taxes. There are two types of methods for determining this declared value: the commercial value and the wholesale value. The commercial value refers to the retail price paid by the end customer for the product. This is typically the amount shown on the invoice issued to the buyer. In contrast, the wholesale value represents the price paid for the item when purchased in bulk, usually by a distributor or retailer.
• Number of pieces and special instructions: The document should also detail the total number of pieces in the shipment and include any special instructions. For example, special handling requirements for perishable items.

Check out this breakdown of key information on a DHL Express air waybill:

Why do I need an air waybill?

The airway bill is essential for a smooth international shipping process, serving as a crucial link between all parties involved and providing comprehensive proof of the shipment.

• Tracking capability: With each air waybill by DHL Express, you get a unique tracking number, allowing both senders and receivers to monitor the parcel’s journey and receive updates on its location and estimated arrival time.
• Customs declaration: The airway bill includes necessary details for customs authorities, facilitating efficient customs clearance and ensuring all regulations are met.
• Documentation of goods: It provides important information about the shipment, such as weight, dimensions, packaging, and a detailed description of the contents, which aids in proper handling and storage upon arrival.
• Contract of carriage: It outlines the agreement between the shipper and the carrier, specifying the terms and conditions of transporting the goods.
• Efficient parcel delivery: The air waybill helps couriers efficiently route and deliver parcels by including sorting information like territory or postcode.
• Legal evidence: Once signed by both parties, the air waybill becomes a legally binding document. It can be used as evidence in case of disputes or claims, offering a reliable way to resolve conflicts related to the shipment.

Securing your airway bill: Best practices to follow for exporters

For exporters, especially those managing international shipments, properly securing the air waybill to the package ensures a smooth delivery. It can minimise the risk of misrouted parcels, customs delays, or failed deliveries. To help exporters in Indonesia and beyond, follow this step-by-step guide for securing your DHL Express air waybill:

• Step 1: Place the air waybill on top of the box. This position ensures easy reference and keeps the shipment visible and upright during transit.
• Step 2: Ensure it is fully visible and does not cover any seams, edges, or closures. This prevents issues with handling and scanning, as well as ensures that the label remains intact.
• Step 3: Avoid overlapping the airway bill with other labels, tape, or paperwork. This helps maintain the clarity of the barcode and shipping information, reducing the risk of delays by DHL Express.
• Step 4: Place a spare airway bill label inside the package for added security. This precaution ensures that the shipment can still be identified if the external label detaches or is damaged during transit.

How to make an air waybill with DHL Express

Creating an air waybill with DHL Express can be done easily through two main methods:

• Generating an AWB Using MyDHL+: First, log in to DHL's online shipment tool, MyDHL+. You will be prompted to input the sender's details, the recipient's information, and specifics about the shipment. Once you’ve filled in all the required fields, MyDHL+ will generate the air waybill. You can then print the AWB directly from the tool, ensuring it's ready for attachment to your parcel.
• Creating an AWB at a DHL Service Point: If you prefer a hands-on approach, visit a DHL service point. Our retail officers are available to assist you in creating the air waybill. They will guide you through the process and ensure that all necessary details are correctly entered in this document, making the international shipping process smooth and efficient.

Streamline your international shipping with DHL Express

Partnering with a trusted logistics company like DHL Express Indonesia for your overseas shipping needs offers unparalleled advantages. With a global network spanning over 220 countries and territories, DHL Express ensures fast, reliable delivery for your shipments. Our comprehensive courier services include advanced tracking, customs support, and flexible delivery options to meet diverse business requirements. 

For e-commerce businesses, we provide tailored solutions designed to optimise operations, streamline logistics, and enhance customer satisfaction. Our robust infrastructure and innovative technology help easily manage high volumes and complex shipping scenarios. You can access services that meet and exceed your international shipping needs by choosing DHL Express, driving efficiency and supporting your business growth.

Open a business account with DHL Express today to take advantage of these benefits and elevate your shipping operations.