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Terms & Conditions

On this page you will find a standard version of the Terms and Conditions of Use of the DHL Website. Note that certain countries may require different terms and conditions.

By accessing the DHL Website you expressly represent that you have read, understand and agree to these "Terms and Conditions of Use of the Website" and the "Privacy and Cookies Policy" available in it. If you do not agree to the terms and conditions described in the terms and conditions, please refrain from using this Website.

The Terms and Conditions of Use of the DHL Website are as follows:


The copyright of this publication is owned by DHL International Gmbh.

Authorization for Playback

Any person may reproduce any part of the material on these Web pages subject to the following conditions:

  • Material may only be used for informational or non-commercial purposes
  • Cannot be modified in any mode
  • No unauthorized copy of any DHL trademarks can be made
  • Any copies of any part of the material must include the following copyright notice:
    Copyright © DHL International GmbH. All Rights Reserved.

DHL Trademarks

'DHL', 'DHL Worldwide Express', 'DHL Express', 'DHL eCommerce', 'DHL Freight', 'DHL Supply Chain', 'DHL Global Forwarding', 'DHL Europlus', 'Jumbo Box', 'DHL Economy Select', 'DHLJetline', 'DHL Sprintline', 'DHL Secureline', 'DHL Express Easy', 'DHL Easy Shop', 'DHL Connect', 'EasyShip' are registered trademarks of DHL International GmbH or any other DHL group company and have been registered in at least one jurisdiction. Licensing of any of these trademarks has not been granted or suggested. These trademarks may not be copied, downloaded, reproduced, used, modified or distributed in any way (except as an integral part of an authorized copy of material appearing on this website, as set forth in the paragraph above) without prior written consent.

Other Trademarks and Trade names

All trademarks or trade names referred to herein are the property of their respective owners.

Accessing the Website

Access to this Website is and free.

However, the engagement of the services offered by this website will be conditioned upon payment of a price, in which case it will be reported conveniently.

The user who freely and voluntarily registers to DHL databases or to notify DHL of their personal data through the procedures set out on this Website expressly authorizes any of the companies that make up the DHL organization in Spain to treat them in accordance with the terms in the Privacy and Cookies Policy of this Website and always comply with applicable laws at each time in the protection of personal data and information society services.


The Website may contain hyperlinks with other websites that are not edited, controlled, maintained or monitored by DHL, and are not responsible for the content of such websites. The content of these is the responsibility of their respective owners and DHL does not warrant or approve such content. The feature of the links on this page is solely to inform the user about other sources of information about the Internet, where you may extend the data offered on this Website. DHL shall not be liable for the outcome obtained through such hyperlinks.


DHL appreciates your information, ideas and suggestions but you will not be able to answer all individual comments. DHL may use any information for you and act accordingly.

Using interactive features on this site

For your convenience, DHL may offer interactive features on this site, such as access to tracking and user comments. You are authorized to use these features for specific purposes only and for any other purpose.

Correction of this site

This website may contain errors that have been unnoticed or typographical errors. These will be corrected at DHL discretion as identified. The information on this website is updated regularly, but errors may remain or occur as changes are made during updates. Internet information is held independently at various sites worldwide and some of the information accessed via this website may originate from DHL. DHL disclaims all liability or liability for this content.


DHL will make all reasonable efforts to exclude viruses included on the website but cannot ensure the total exclusion and will not accept legal liability for such viruses. You must take appropriate steps before downloading training from this website.

Disclaimer of Liability

The services, content and information on this website are provided on the “as if” basis. DHL, to the fullest extent permitted by law, will decline all liability, whether express, implied, statutory or otherwise, including, but not limited to, implied warranties of merchantability, non-infringement by third parties and fitness for a special purpose. DHL and its affiliates and licensees do not represent or are responsible for the correction, completeness, security or adequacy of the services, content or information provided on or through the DHL website or its systems. No information obtained through the DHL systems or website will create any liability that is not explicitly expressed by DHL in these terms and conditions.

Some jurisdictions do not allow implied limitations of liability, so the limitations and exclusions in this section may not apply if you are a customer. These forecasts will not affect your statutory rights to which you cannot waive, if any. You acknowledge that you agree and know that the limitations and exclusions of liability and warranties expressed in these terms and conditions are fair and reasonable.

Limitation of Liability

To the extent permitted by law, in no event shall DHL or its affiliates, licensees or third parties be liable on the DHL website for any incidental, indirect, exemplary, punitive or consequential damages, loss of profits or damages resulting from loss of information or interruption of service due to the use or inability to use the DHL website and any system, service, content or information, whether in warranty, contract, tort, offense, or any other legal theory, even if DHL has advised the possibility of such harm. Notwithstanding the foregoing, and to where permitted by law, you agree that in no event shall DHL’s liability for any damage (direct or non-direct) or loss, regardless of the form of the action or claim, whether it is part of a contract, tort or otherwise, exceed EUR 100.00. Where permitted by law, the solutions set out by you in these terms and conditions are exclusive and limited to those expressly provided by these terms and conditions.

Products and Services

Unless expressly expressed in writing, the transportation of products and services mentioned on this website is subject to DHL’s shipping terms and conditions. As these may vary depending on the location of the origin of the shipment, please contact the nearest DHL service center for a copy of the local terms and conditions. Not all of DHL’s products and services may be available in every country.

We are also aware that you have a variety of tools that will provide you with both non-registered users and registered users, electronic procurement of services offered by DHL.

Please be advised that in each of these tools, you will have all information regarding the arrangements for the engagement of the services. In order to provide compliance with the obligations arising from the electronic contracting of our services, DHL shall retain during the legally established timelines, documentation relating to the contractual relationship underwritten and allow the user to have a copy thereof. Contracts entered into on the DHL Website will be executed in Castilian.

For more information or in case of any incident you can contact us via the forms and phones available in the "Contact Center" from the website.

Disclosure of Information

All information provided to DHL by visitors to this website shall be considered confidential and shall not be disclosed by DHL to any third party except as required for the provision of the services.