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WAITING FOR A SHIPMENT?

DHL eCommerce bet to be shipments that fit your pace and not reverse. That’s why we provide you with all delivery options so you can receive your shipments to the first. Thanks to our flexible delivery platform you can modify delivery date, choose a a new recipient, or choose one of our more than 3,700 collection points in Spain and Portugal.

  • Modify Delivery Day
  • Deliver to a ServicePoint
  • Deliver to neighbor or concierge
  • Address Change

   

How to collect your shipment in a DHL eCommerce ServicePoint

1

Notification

You will receive a message (sms or email) with the ServicePoint where you can pick up your shipment.

2

Documentation Required

In order to pick up your shipment you must take your ID. If you can't fill this request for someone to do in your place.

3

Pickup Shipment

Go to the pick-up point to get your shipment as soon as possible! Please remember you have 10 calendar days to do so.


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