Privacy Information

Personal data is about any information you have to see an identified or identifiable natural person ('data subject'); an identifiable natural person is someone who can be identified directly or indirectly, especially in reference to an identifier, such as name, identification number, location data, online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of such individual. This includes information such as your true name, address, phone number and date of birth. Information that cannot be associated with your actual identity, such as your favorite websites or the number of users of a website, will not be considered personal data.

This Privacy Information refers to data processing performed by:

Name and contact details of the controller:

DHL PARCEL IBERIA, S.L.U. (or its subsidiary, if applicable) is the controller in the context of the General Data Protection Regulation (GDPR):

Calle Fernando Múgica, no. 8
Polígono Industrial de Belartza
20018 San Sebastian (Guipúzcoa)
Spain

If you have any queries regarding the processing of your personal data, please contact the Data Protection Officer. The data protection team is also available to provide you with the necessary information, suggestions or complaints.

Data Protection Officer Contact Details:

DHL PARCEL IBERIA, S.L.U. 

Calle Fernando Múgica, no. 8
Polígono Industrial de Belartza
20018 San Sebastian (Guipúzcoa)
Spain

lopd.spain@dhl.com

We process your data, for example, for

• Perform the agreed contract with or with a shipper,
  
• Making visits to our websites/apps as pleasant as possible,
  
• Send the newsletter if you subscribe to this medium,
  
• Send or show, where possible, specific advertising,
  
• Perform a credit control where necessary,
  
• Process your requests through our customer service department,
  
• Comply with our obligations arising from the requirements set out by law,
  
• Comply with our security requirements (e.g. for the detection of criminal activities),
  
• Compile Statistics
  
• And to ensure quality, optimize processes and gain certainty in planning.
  

You will find more details, including the type of data, the purpose of your processing and the legal basis below. under the products in question.

Other than the right to obtain such data, you also have the following rights:

• You can request information about the personal data stored
  
• You may request that we correct, delete or block your personal data, provided that such actions are permitted by law and do not contravene existing contractual terms.
  
• You may request that your personal data be sent to you in a structured, commonly used, machine-readable format.
  
• You may file a complaint with the supervisory authority: Spanish Data Protection Agency at c/Jorge Juan 6 28001 Madrid or www.aepd.es. 

The right to object

The right to object applies to all processing of personal data as set out in art. 6 (1) f) GDPR.

To make use of your right, simply contact us using the contact details listed above Who is the controller?.

Data will be stored as necessary. The need is derived from the required retention periods. Where these required periods do not exist, the data will be stored in compliance with the contract and for billing purposes, as well as proof of the proper execution of the contract, until the periods of liability expire, after which the data will be deleted.

DHL’s Data Privacy Policy regulates the Group-wide standards for data processing, with special emphasis on so-called transfers to third countries, i.e. transfers of personal data to countries outside the EU, where there is no adequate level of data protection. If you would like to know more about DHL’s Data Privacy Policy, please go to the link below: 

DHL Privacy Policy Summary (DHL Privacy Policy (Summary))

DHL is committed to respecting the privacy of our website users. When you visit our web pages, for connection, settings and security purposes, our web servers always temporarily store the connection data of the computer that connects to our website, a list of websites that you visit within our site, the date and duration of your visit, the IP address of your device, the browser type identification data, and the operating system through which you arrived at our site. No additional personal information, such as your name, address, telephone number or email, is collected unless you provide such data voluntarily, i.e. completing an online contact form as part of a registration process, survey, contest, contract fulfillment or a request for information.

The legal basis for processing the categories of data above constitutes Article 6 (1) f of the General Data Protection Regulation (GDPR). For these purposes, and in particular, to ensure the security and establishment of a smooth connection, we have a legitimate interest in processing this data.

In addition, we are using cookies, tracking tools and targeting measures. More details are available below, at the point Online presence and website optimization.

To the extent that you have enabled geo-location functions in your browser or operating system, we will use this data to provide you with services based on your location (e.g., location of the nearest office or parcel station, etc). We will not use this data for any other purpose. If you disable this feature, your data will be deleted immediately.

For contractual reasons, we also need personal data to provide our services and fulfill the obligations arising from the contracts set out with you. This data is used, for example, to execute a contract (shipping), manage customer data, process payments and, if applicable, assess the solvency. Some shipping data will also be made available to the authorities in the country of transit or destination for customs and tax purposes or for purposes of security controls, as required by the laws of each country. The information provided typically includes: the name of the carrier and its address, name of the recipient and its address, description of the goods, number of units, weight and value of the shipment.

The legal basis is typically art. 6 (1) b) GDPR since processing is required to execute a contract that you are a member of.
You will find more information about data protection in specific products and services in the section Products & Services.

If you are an existing DHL customer, your postal data (e.g. name, address) will be processed to contact you and provide you with the latest information about our offers, news, products and services. Unless you give us your express consent, we will process your email address only to provide you with information regarding DHL’s own and similar products.

The legal basis for the processing above is art. 6 (1) f) GDPR. The processing of customer data for our own direct marketing is considered a task made by a legitimate interest.

You shall at all times have the right to object to such processing. To exercise your right, simply contact us using the contact details above in the section Who is the controller?

If you enroll in one of our newsletters, you authorize us to use your email address for this purpose. You can unsubscribe from the newsletter at any time by clicking on the relevant link at the end of the newsletter.

In the event that you object or unsubscribe from our newsletter services, the respective data will be blocked, deleted and no longer processed for this purpose.

DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties, and will not do so in the future unless required by law or required for the purposes of the contract or you have given us explicit consent to do so. For example, it may be necessary to pass your address and other data to our contractors when you order a product. Below, in the section products and services find out more about data protection on specific products and services.

Third party service providers who process data on our behalf are contractually obliged to honor the strictest confidentiality as stipulated in art. 28 GDPR. DHL takes responsibility for safeguarding your information in such circumstances. Service providers follow DHL instructions, and that is guaranteed by technical and organizational measures as well as verifications and controls.

We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or specific IP addresses. Data is used only anonymously and summarized for statistical purposes and to develop our website.

The LAS "cookies" are small files that allow us to save information regarding your device and to you, the user, specifically when you visit one of our websites. Cookies help us determine how often our Internet pages are visited as well as the number of users who do it. And they also help us set up our offerings so they are more convenient and efficient for you.

Based on art. 6 (1) f) GDPR, we are using "session cookies" to optimize our website and ensure a comfortable and hassle-free user experience. These cookies are stored exclusively during the time of your visit to our Internet pages. They are automatically deleted when you close your browser.

We also use "persistent cookies" to retain information about visitors repeatedly accessing one of our Internet pages. Cookies are used to provide you with an optimal user guide and at the same time "recognize you" so that you can present (where possible) a diversified internet pages with new content during repeated use. Our website contains a cookie banner, which tells you that if you continue to browse the website, that will essentially constitute a valid consent that will allow us to save cookies on your device. The legal basis for processing personal data using cookies for analysis purposes is art. 6 (1) to GDPR. Of course, you have the right to object to this and discard this feature. See about: How to manage cookies.

We generally do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. The name, email address, IP address, etc. are not saved to most of our sites. However, there are some exceptions found in the cookie table below.

There are two exceptions:

1) MediAmind tracking cookies. These persistent tracking cookies collect your IP address and use it to provide geographical location data and help DHL monitor and manage advertising campaigns. Cookies are fully encrypted and do not recur any other personally identifiable data, so that the IP address cannot be associated with personal data and is not shared with third parties. The IP address is stored securely and is only used confidentially internally from DHL to provide aggregate reports. The cookies expire after 30 days.

For more information about MediAmind tracking cookies, please refer to the DHL cookie table below.
Or, if you want to prevent MediAmind from tracking your browsers across web pages, you can do so by pinching MediAmind’s opt-out link below:
MediAmind Opt-Out

If you have previously discarded this option and now wish to revoke these settings, click the MediAmind opt-out link below:
MediAmind Opt-In

2) Google Analytics cookies. A small number of countries use small-scale Google Analytics cookies for specific local purposes. These cookies use your IP address as a recognition, but do not identify you as an individual. In other words, information is collected anonymously. Cookies collect information about how visitors use our local sites and use information to compile reports and help us improve those pages.

For more information about Google Analytics, please refer to the DHL cookie table below.

Or, to avoid being tracked by Google Analytics on all web pages, please visit:
Browser plug-in to prevent Google Analytics

DHL cookie table and its categories

The details of all cookies used on these websites are listed in the table below.

All cookies in this table have been categorized based on four numbered groups. The category numbers are listed in column 1. Remember that cookies can belong to more than one category.

The categories are as follows:

[1] Strictly necessary: These cookies are essential for you to navigate to a website and use its functionality. Without these cookies you could not receive the services you have requested. As previously mentioned, this is based on art. 6 (1) f) GDPR.

[2] Performance: These cookies collect information about how visitors use a website, e.g., what pages those visitors come to most often. These cookies do not gather information that identifies the visitor. All information you obtain is aggregated and anonymous. Used only to improve website operation.

[3] Functionality: these cookies allow the website to remember options that the visitor does and offer expanded and more personal features. For example, these cookies can be used to remember and store the last tracking number the visitor entered when using the tracking application. The information that these cookies collect may be analyzed, but you cannot track your browsing activity on other websites.

[4] Targeting or advertising: These cookies are used to send advertising that is more relevant to you and your interests. They are also used to limit the number of times you see an ad and help measure the effectiveness of an advertising campaign. They are typically used by advertising networks with the permission of the operator on a website.

If you use the DHL Finder (Location Search), we also establish the following cookies:

Third party cookies in integrated content

Please note that on some pages of our websites you may find installed cookies that are not related to DHL. When you visit an integrated content page of, for example, Youtube or Vimeo, these service providers may have installed their own cookies in our web browser. DHL does not control the use of such cookies and cannot access these cookies because of the way they work, as only those who have installed cookies can access cookies. For more information about these cookies, you must consume third-party websites.

Web Beacons

In order for DHL online content to always be relevant, easy to use and current, we use web analytics services like Webtrends (for more information, see the Webtrends ticket in the DHL cookie table above) to understand how people use our websites. These services are served by data collection technologies such as web beacons. These beacons are small electronic images that provide cookies, count visits, and understand the use of the website as well as its effectiveness. In return, this allows us to know what the content of interest is for our visitors and helps us provide tailored information on our websites. These web beacons are anonymous and do not contain or collect information that identifies you. Information is anonymous and is used for statistical purposes only. Such web analytics data and cookies cannot be used to identify you as a natural person, as they never contain personal information such as your name or email address.

How to manage cookies

Our products and services may also be used without cookies. In your browser, you can disable the storage of cookies, limit them to certain websites, or change your browser settings so that it indicates when a cookie is installed. Cookies can also be deleted from the PC hard drive at all times (file: "cookies"). In this case, it is expected that both the presentation of the page and the guide to the user will be limited.
it is also possible to use our products and services without cookies. In your browser, you may disable the storage of cookies by limiting them to certain websites or determining that your browser tells you when a cookie is sent. You can also delete cookies from your PC hard drive at all times (file: "cookies").........................................................................................................................................................................................................................................................

Most browsers allow some degree of control over most cookies through browser settings.
For more information about cookies, including how to see the cookies installed and how to manage and delete them, please visit:
All about cookies

For specific EU cookie advice as well as the different opt-out options you have, you can also visit the following website:
Your online options

To exclude the LiveBall tracking, you will need to manage and delete cookies using your browser settings.  
For more information visit:
All about cookies

You may also opt out of some or all advertising cookies installed on your PC by visiting the website Network Advertising Initiative (NAI)

Not everyone who visits our site will use a web browser. For example, some users will access DHL websites or their applications using a mobile device. In this case, you may not be able to disable cookies or modify browser settings.

To exclude Google Analytics tracking features on all websites, please visit:

Google Analytics Opt-out Browser Add-on

To exclude MediAmind’s tracking capabilities across all websites, you can click the MediAmind opt-out link below:
MediAmind Opt-Out

If you have already excluded this feature and wish to revoke this decision, please click on the MediAmind opt-in link below:
MediAmind Opt-In

To exclude Adobe Analytics tracking features on all websites, click on the Adobe Analytics opt-in link below:
Adobe Analytics Opt-Out

If you have already excluded this feature and wish to revoke this decision, please click on the Adobe Analytics opt-in link below:
Adobe Analytics Opt-In

Remember, if you delete your cookies or use a different browser or computer, you will need to renew your opt-out status.

On our website you will find contact forms that can be used to contact us electronically. If the user uses this option, the data entered on the form will be transmitted and stored.

We use personal data that you provide to us solely for the purposes of technical administration of the web pages and to fulfill your wishes and requirements, i.e. essentially to process contracts signed with you or your inquiries.

Here examples of the types of data that are processed in the context of the contact forms.

Processing the personal data on the form allows us to basically manage contract processing. In addition, the data may be processed in the course of the processing of a customer’s request.

Essentially, the data will be processed to establish the performance of the contract as set forth in art. 6 (1) b) GDPR and safeguard the legitimate interests as set forth in art. 6 (1) f) GDPR

DHL takes all technical and organisational security measures necessary to protect your personal data by preventing them from being lost or used for unauthorized purposes. For example, your data is stored in a secure operating environment that is not accessible to the public. In certain cases, your personal data will be encrypted with Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is being used in communication between your computer and the DHL servers if your browser supports SSL technology.

If you wish to contact DHL via email, you must know that we cannot guarantee the confidentiality of the information submitted. Content of email messages may be read by third parties. Therefore, we recommend that you send us confidential information only by mail.

We permanently review our data protection statement.

DHL reserves the right to modify its data protection statement at any time without notice. Please check that statement frequently to keep up to date with any changes. By using DHL websites, you agree to this Privacy Policy.

This statement was last updated on 24/05/2018.

Additional data protection information regarding shipment tracking:

1. Purpose of data storage - essential information

We process your data, for example, for

• Run the parcel shipment contract established with a PO or carrier,
  
• Show the status of a shipment or provide information through our customer service department,
  
• Comply with obligations required by legal requirements,  
  
• Comply with our own safety requirements (e.g. to detect potential crimes),
  
• Compile statistics about performing our services,
  
• And for the purpose of ensuring quality, optimizing processes and providing certainty in planning.
  

2. Storage Period

Data will be stored for as long as necessary. The need is given by statutory retention periods.

The use of chatbots is entirely voluntary. You can contact our customer service or check our website where you can find the information, if you decide not to use a chatbot. Refrain from including personal data.

The AI chatbot is used as an assistant for frequently asked and recurring questions related to the transport service on the website. The chatbot is programmed with basic information that is already on the website. See in this section for information on the data controller.

The personal data provided will be used to manage your queries, information requests, shipment tracking and other transportation related services offered by DHL.

The legal basis is the consent you give when starting the conversation with the chatbot.

The data will be kept for as long as necessary to fulfill the purpose for which it was collected.

Your data will be communicated to the chatbot service provider with whom we have signed the corresponding contract that guarantees compliance with current data protection regulations, including confidentiality and security obligations.

To exercise your access rights, please review this section.