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  • In the usual delivery process of DHL eCommerce to individuals if we do not locate anyone at home we will try to deliver to one of your neighbors. If you wish to avoid this option, you can request delivery at a pickup point or change the delivery address or date here

    Please note that in ServicePoint you have 10 days to pick up with your shipment.  

  • Click here and select the handover/concierge option. The neighbor you select will need to be in your same block or in the adjoining house.

  • The driver will leave a pass note like this in the mailbox. In addition, if we have your email, we'll send you an email with the details of the neighbor we've delivered your shipment To Do not forget to check your spam folder!