If you have received a damaged shipment or were missing something from it and you communicated it to the driver when you delivered your shipment, you must contact  the sender. If you did not indicate anything during delivery, you need to communicate the damage via this form before 7 calendar days for domestic shipments, or 7 business days for international shipments. We will need the reference of the shipment and photos of the shipment to assess the damage. 

You can download both the label and the invoice on the last label creation screen. Reaching this screen assumes that the shipment is confirmed. We will also send you an email confirming your purchase. Please check your spam folder in case the email had been hosted in it. 

If you received a damaged shipment or were missing content and communicated it to the driver when you delivered your shipment, you must contact  the sender. If you did not indicate anything during delivery, please contact us at this form before 7 calendar days for domestic shipments, or 7 business days for international shipments. We will need the reference of the shipment and photos of the shipment to assess the damage. 

We will send you a copy of your invoice at the time following payment to us. Occasionally our email could be hosted in the junk folder. Please also review your Spam in case our email was deposited in that email folder.