Frequently Asked Questions

e-Billing and Electronic Invoicing

  • Our e-invoice is an alternative to email and fax. It allows you to have accurate, fast and reliable billing service. There are great benefits associated with the visibility and management of your online financial documents, not just DHL but with any of its suppliers.

    Electronic invoicing is easy to use and requires no training. You can use this system to view new invoices, search archived invoices, and import data directly into your accounting system.

  • Yes. You can view and download them free of charge. To do this you must access o sign-up.

  • Yes. It is not hard to receive your invoices online.

  • Enter the link when you receive email notification. This will take you directly to the DHL e-billing page. You can also view your attached invoice in PDF format.

    View your invoice online.

    Click the download button to import the information into your accounting system.

Customer Service

Business Customer Area

EPOD

  • Select Shipment Tracking and “Delivery As Delivered”. You can also get up to 25 One-time Delivery. So you can get Your shipment electronics need to have an account with DHL.

  • There are times when for operational reasons we cannot capture the digitized signature and therefore it is not in the document even though it includes the name of the signed person, as well as the date and time of delivery. When the e-signature is available, the message “Get Signature” is always displayed.

  • When you request multiple delivery forms, you can automatically receive them in a “box” format. Simply select that option. This format allows you to view the details of multiple shipments on a single sheet. Try it!

  • To ensure that the information provided is used for that purpose only: i.e. to confirm that DHL has delivered your shipment.