Restrictions caused by the measures to stop COVID-19, increased border controls, weather inclement and other factors outside of our control may lead to delays or alterations in deliveries. In DHL Parcel we want to help you and reduce the uncertainty that typically occurs in these situations by providing you with up-to-date information on restrictions that can affect your shipments.

In addition, to help manage your shipments and minimize the impact these exceptional situations can generate, we're ready to make Track & Trace so you know, at all times, where your shipment is located. If you are a company we recommend you registers in the customer area of DHL Parcel, a private space and available 24/7 for our customers, not only can you track your shipments, but you can also manage issues and display proof of delivery, among other features.