DHL Express Australia strengthens network capabilities with new AU$50 million Sydney Service Centre

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  • The new Service Centre is the company’s largest facility in the Oceania region in terms of total floor space and delivers greater hourly shipment processing capacity
  • The AU$50 million (€31 million) infrastructure investment features the latest industry technologies for greater operating efficiency
  • Located within the Goodman Airgate Business Park in Mascot, the centre is well positioned for access to Sydney Airport and key arterial thoroughfares

DHL Express, the world’s leading express service provider has opened a new 8,600 square metre Sydney Service Centre to further support the international trade of Australian businesses. At a total of investment of AU$50 million (€31 million), it represents the largest infrastructure investment made by DHL Express in Australia since the company was established here in 1972.

“This multi-million dollar investment is a true testament to DHL Express’ ongoing commitment to supporting the international expansion of Australian businesses. Our new Sydney Service Centre has been designed with operational efficiency and productivity at the forefront, benefiting our customers with industry-leading service and enhanced access to international markets. Ahead of the curve, this facility will cater to projected Australian demand for express cross-border import and export services over the next ten years,” Gary Edstein, CEO and Senior Vice President, DHL Express Oceania said.

The Service Centre is more than twice the size of the previous facility, and is equipped with the latest industry technology and designed for optimal shipment processing efficiency. Housed within a clear span uniform structure, it features an automated material handling system spanning 1.1 kilometres with a throughput capacity of 4,200 pieces per hour. A high speed dimensioning and weighing system with multi-sided cameras ensures continuous monitoring of all shipment processing activities. Inbound and outbound operations are facilitated by two automated scissor lifts, 380 square metres of castor decking and unit load device (ULD) in-feed and out-feed positions. More than 200 metres of automated distribution conveyors move processed shipments straight to 99 direct load vehicle positions, enabling simultaneous loading of freight for courier delivery.

In line with DHL Express’ commitment to the secure transportation of shipments through the supply chain, the facility has been designed to meet the internationally recognised Transported Asset Protection (TAPA) Level ‘A’ security certification, and features extensive closed circuit television (CCTV) and high speed X-ray screening systems. A new solar system installed to the Service Centre’s rooftop by site landlord, Goodman delivers further operating efficiencies with the ability to generate up to 30 per cent of the site’s annual energy needs.

Situated strategically on Coward Street in Mascot, the new Service Centre provides centralised access to key arterial thoroughfares and is only 3.2 kilometres to the company’s direct airside Sydney Gateway facility in the Sydney Airport Precinct. It replaces the previous Sydney Service Centre at the airport, which will undergo repurposing works to serve as an extension to the Sydney Gateway facility.

For convenient customer drop-offs and pick-ups, the Service Centre includes a 400 square metre customer reception and office area, a 21-space customer car park and self-service parcel lockers, within a 12 minute walk from Mascot’s train station and high-density commercial and residential area.

Adjoining the facility is DHL Express Australia’s new Country Head Office, a 3,700 square metre multi-storey office block for 200 employees undertaking head office and operations support functions. It includes dedicated training rooms for the company’s employee learning and development programs, a 183-space secure employee car park and on-site cafe.

DHL Express Australia’s new Sydney Service Centre follows significant infrastructure investments across the country in the past five years, including a new 3,200 square metre office space for the company’s Brisbane Customer Contact Centre in 2019, the AU$3.6 million (€2.4 million) Gold Coast Service Centre in 2018, AU$1.8 million (€1.47 million) Canberra Service Centre in 2016, and AU$20 million (€14 million) Melbourne Gateway facility in 2015.