Experience the convenience of managing international shipments with ease through MyDHL+ Remote Booking
MyDHL+ Remote Booking feature is a powerful capability that allows users to create and schedule shipment pickups for shippers located in other countries/ territories. This innovative tool streamlines the shipping process by enabling businesses to manage international logistics effortlessly from a single platform. With Remote Booking, you can easily coordinate pickups, select preferred service options, and ensure timely deliveries, all while maintaining visibility and control over your shipments. This feature not only enhances efficiency but also simplifies cross-border shipping, making it an essential solution for businesses looking to expand their global reach.
Introduction
Remote Booking is a ccapability to create and schedule a shipment pickup for a Shipper in another country/territory.
Importers who would like to create the shipment paperwork and coordinate with DHL Express within their country/territoty would normally use this feature.
Here are some terminologies that you will encounter as you go through the guide.
| Terminology | Definition |
|---|---|
| Requestor | The customer who is facilitating the remote booking request. This customer is typically the account owner or the payer of the shipment. |
| Shipper | Individual authorized by the requestor to lodge the shipment to DHL Express. |
| Requesting Country/Territory | The country/territory where the Requester is based. |
| Collecting Country/Territory | Shipment origin country/territory; where the shipper and the physical shipment are located. |
| Requesting Country/Territory CSA | The Customer Service Advisor at the Requesting Country/Territory. |
| Collecting Country/Territory CSA | The Customer Service Advisor at the Collecting Country/Territory. |
| DHL CS | DHL Express Customer Service |
Assign Shipper to Schedule Pickup
The Requester completes the shipment in MyDHL+ and assigns the scheduling of pickup to the Shipper.
After the Requestor fills out the shipment details, click 'Send Documents' after the shipment is created.
Please double-check the revceiver's email address, input the messages to the shipper, and select the icon. Finally, click 'Send'; DHL will send the email to that address.
After the Requester click 'Send', a 'Shipment Confirmation' email (with shipment paperwork) will be sent to the shipper.
Upon clicking the 'Schedule a Pickup' button, the shipper will be directed to the 'Schedule a Pickup' page to arrange the pickup date and time when the shipment is ready.
Since the shipment paperwork is already provided with the email, the shipper has to choose 'No' in response to the question 'Do you need to create a shipping label?' and enter the tracking number of the shipment for which he is arranging pickup.
The Shipper needs to add the pickup details (location, date and time) and click 'Schedule Pickup' button to proceed with the pickup request. A Pickup Confirmation email will be sent to the Shipper if the request is successful.
Propose Pickup Schedule
The Requester inputs the shipment details and selects 'I will propose a pickup date and time' at the Schedule a Pickup page.
After the Requestor fills up the shipment details, click “Send Documents” after the shipment is created.
Please double check the receiver email address, input the messages to shipper and click and select the icon. Finally click “Send”, DHL will send the email to that email address.
After the Requester click “Send”, a 'Shipment Confirmation' email (with shipment paperwork) will be sent to the Shipper.
Other Features
Confirming, Modifying or Canceling A Proposed Pickup Schedule
Shipper will need to confirm, modify, or cancel the proposed pickup schedule in MyDHL+. By clicking the button in the Shipment Confirmation email, the Shipper will be directed to MyDHL+.
If the Shipper confirms the proposed pickup schedule, MyDHL+ will display a message stating that a pickup request is successfully created. The Requestor and Shipper will both receive the pickup confirmation email.
The Shipper is allowed to modify the pickup details by clicking on the 'Edit' button.
Once changes are made, the Shipper needs to click "Save" and the 'Confirm pickup' buttons.
If the requested pickup date/time has expired, the Shipper will be directed to the schedule pickup page and the dates will show as "Expired".
The Shipper may click on 'Select new pickup time' for the expired pickup schedule and schedule new pickup. If the Shipper wants to cancel the request, the reason for cancellation needs to be provided. Shipper may click on 'Cancel' in case there is nothing to ship, Shipper prefers to drop off the shipment in a DHL Service Point or has a pickup already scheduled with DHL. In this case, only the pickup request will be cancelled and not the shipment.
The Requestor will be notified about Shipper's action via email (provided the Shipper has not opted out email notification in user profile). The latest pickup status will be reflected under 'Manage My Pickup' in MyDHL+.
The Requestor and Shipper may still modify or cancel the pickup via MyDHL+ even after the pickup has been scheduled - as long as the shipment has not been picked up or cancelled. Any changes in the scheduled pickup details or status will set-off an email to the Requestor.
Once the Shipper scheduled a pickup, the pickup date and time will be reflected under the Requestor's 'Manage My Shipment' page. Any subsequent modification or cancellation by the Shipper will also be updated in the same page.
If a Requestor contacts CS (via call, email or chat) outside MyDHL+ for a remote booking, the Requesting Country/Territory CSA will collect the shipment details and propose pickup schedule. After shipment and pickup details are collected, the Shipper will receive an email to complete a shipment and schedule a pickup in MyDHL+.
Modifying a shipment with a remote booking/pickup
The Requestor may modify the shipment and/or pickup details if the request has not been processed via MyDHL+ (by shipper) or by the Customer Service Advisor. The Shipper will be notified of any revision on the shipment and/or pickup details. Similarly, the Shipper may still modify or cancel the pickup request via MyDHL+ even after the pickup has been scheduled - as long as the shipment has not been picked up or cancelled. This can be done by clicking 'modify or cancel pickup' from the shipment confirmation email. Any change on the scheduled pickup details or status will set-off an email to the Requestor.
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