Welcome to the 'DHL Express Account Support Center'! We are dedicated to providing you with comprehensive self-service resources and answers, aiming to enhance your user experience and make your shipping process smoother.
For shipping export shipments of 50kg or less, please visit MyDHL+ for quick quotes and estimated delivery times.
Log in to the DHL Express Mobile app to track your shipments and monitor their delivery progress.
To change account details such as company address, name, email, and DHL system user information, etc.
Obtain customs details and pre-estimate duties in 'My Global Trade Services' (MyGTS), and easily search for the Harmonized System Code (HS Code).
Before shipping, please check if your shipment contains any prohibited items. prohibited items. Additionally, for sending electronic products, please refer to the lithium battery shipping guidelines.
To import shipments from overseas to Hong Kong, you need to open an additional import account. For details, please contact your dedicated account manager.
To arrange for the pickup of import shipments, please provide the shipment location and detailed pickup information on MyDHL+.
It's your one-stop shipment management solution that lets you arrange and organise your shipments online!
WATCH MyDHL+ Introduction Video
How to create new shipment Video
MyDHL+ Advanced Features and Practical Tips Video
Please visit our MyDHL+ Guides and Tips page to download our guides and tips.
An advanced security feature to prevent unauthorized use of your DHL Express Account by unknown party.
WATCH DHL eSecure Introduction Video
DOWNLOAD eSecure Step By Step Guide
It is an environmental friendly and efficient way of delivering your invoice which will enable you to view and manage your DHL invoices online for free.
WATCH DHL MyBill Benefits & Features Video
DOWNLOAD MyBill User Guide
Login details have been sent to your registered email via our MyBill System.
Online Supplies Ordering (OSO) is available to DHL Express account holders for the delivery of DHL packaging within Hong Kong.
To make ordering supplies easier and to enhance security, OSO requires you to register, giving you access to these time-saving features:
I Have a Question Regarding ...
Pickup or Delivery Request, Check Shipment Status, Get Shipping Rates or Order Shipping Supplies
Mon-Sun and Public Holidays: 24 Hours
Phone: +852 2400 3388
Email: hkgwebcust@dhl.com
MyDHL+, Online, Advanced and Integrated Solutions
Mon-Fri: 0900 - 1740; Sat, Sun, PH: Closed
Phone: +852 2400 3308
Email: hkgwebmaster@dhl.com
Billing and Invoicing Enquiries
Mon - Fri: 0900 - 1740; Sat, Sun, PH: Closed
Phone: +852 2400 3377
Email: hkbillinghotline@dhl.com
Chat with our Digital Assistant
Our WhatsApp Digital Assistant is available 24/7 to track your shipments and answer your questions. Simply add the DHL Express WhatsApp number +852 5745 4517 to your phone contacts and start a WhatsApp chat!
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