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Mon-Sun and Public Holidays: 24 Hours
Phone: +852 2400 3388
Email: hkgwebcust@dhl.com
Before you ship, it's important to check whether your items are prohibited or restricted. Before you ship with DHL Express, it's important to check whether your items are prohibited or restricted.
If you are in any doubt as to the acceptability of your goods, please contact your DHL representative prior to shipping. For further information on country-specific prohibited or restricted items, please contact our 24-hr Customer Service at 2400 3388.
Prohibited Commodities
The following commodities are not accepted by DHL Express under any circumstances.
- Live animals (including but not limited to mammals, reptiles, fish, invertebrates, amphibians, insects or birds)
- Hunting (animal) trophies, animal parts such as ivory and sharks fin, animal remains, or animal-by-products or derived products not intended for human consumption, prohibited for movement by the CITES Convention or local law
- Human remains or ashes in any form
- Bullion (of any precious metal)
- Cash (current legal tender as bank notes, currency notes, coins)
- Loose precious and semi-precious stones (cut or uncut, polished or unpolished)
- Complete firearms, ammunition, explosives, explosive devices, including inert explosives or test pieces, air guns, replica or imitation firearms or ammunition
- llegal goods, such as illicit drugs, included but not limited to narcotics stimulants, depressants or hallucinogens. Cannabis or its derivatives
- Counterfeit goods in breach of intellectual property rights (IPR)
Property, the carriage of which is prohibited by any law, regulation or statute of any federal, state or local government of any country to or through which the shipment may be carried.
Restricted Commodities
The following items will NOT be accepted for carriage unless otherwise agreed to by DHL. To obtain such agreement a business case will need to be conducted by DHL and the items approved for carriage will be recorded in writing with the Customer.
- Antiques, works of art and fine art with a shipment value in excess of EUR 500,000
- Banderols/Tax stickers valued more than EUR 500,000.
- Cigarettes, cigars, tobacco products and electronic cigarettes or accessories valued more than EUR 500,000. Electronic cigarettes and accessories require DHL Express approval.
- Dangerous/hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable substances, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“IATA”), the Agreement on Dangerous Goods by Road ("ADR") or International Maritime Dangerous Goods ("IMDG") regulations.
- Commemorative Coins or Medals, High Valuable Collectables, included but not limited to Comics or Books (First Editions), Trading Cards, Stamps, Memorabilia with a total or individual maximum value of EUR 2,000 are allowed for carriage.
- Hunting (Animal) trophies and animal’s skins not intended for human consumption contained within Appendix II and Appendix III of CITES Convention (Convention on International Trade in Endangered Species of Wild fauna and Flora).
- Financial and monetary commodities valued more than EUR 500,000. Examples include activated SIM cards for mobile telephones, gift cards, event tickets, lottery tickets, money or postal orders, pre-paid phone cards, tickets (blank stock), vouchers/tokens, unused stamps etc.
- Jewelry and watches valued more than EUR 10,000.
- Toy guns, firearm parts, ammunition parts, Tasers or controlled military items. Firearm attachments, such as mountings, sights, night vision, gunstocks, silencers, torches, magazines or clips, flash suppressors and signature reduction devices.
Counterfeit Goods are Prohibited
DHL's security policy states that it is not allowed to transport counterfeit goods via the DHL network. DHL does not want to be associated with counterfeit goods and upon suspicion of such goods being imported, Customs will be informed. If you are offered very low prices for branded goods that are sold on shopping websites or via other channels, you can normally assume that the goods are counterfeit.
High quality branded goods that are often copied are:
- Shoes
- Clothing/li>
- Bags
- Expensive Watches
- CDs and DVDs
- Perfumes
- Electronics
It is prohibited in many countries to introduce counterfeit goods and where proven the Customs authority will seize the goods and penalize the buyer.
CONTACT US
I Have a Question Regarding ...
MyDHL+, Online, Advanced and Integrated Solutions
Mon-Fri: 0900 - 1740; Sat, Sun, PH: Closed
Phone: +852 2400 3308
Email: hkgwebmaster@dhl.com
Billing and Invoicing Enquiries
Mon - Fri: 0900 - 1740; Sat, Sun, PH: Closed
Phone: +852 2400 3377
Email: hkbillinghotline@dhl.com
Chat with our Digital Assistant
- Track and trace shipment by waybill number
- Direction to MyDHL+ for calculation of rates and transit times
- Get shipping updates and information
- Live chat integration
Our WhatsApp Digital Assistant is available 24/7 to track your shipments and answer your questions. Simply add the DHL Express WhatsApp number +852 5745 4517 to your phone contacts and start a WhatsApp chat!
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