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Before you ship, it's important to check whether your items are prohibited or restricted. Before you ship with DHL Express, it's important to check whether your items are prohibited or restricted.
If you are in any doubt as to the acceptability of your goods, please contact your DHL representative prior to shipping. For further information on country-specific prohibited or restricted items, please contact our 24-hr Customer Service at 2400 3388.
The following commodities are not accepted by DHL Express under any circumstances.
Property, the carriage of which is prohibited by any law, regulation or statute of any federal, state or local government of any country to or through which the shipment may be carried.
The following items will NOT be accepted for carriage unless otherwise agreed to by DHL. To obtain such agreement a business case will need to be conducted by DHL and the items approved for carriage will be recorded in writing with the Customer.
DHL's security policy states that it is not allowed to transport counterfeit goods via the DHL network. DHL does not want to be associated with counterfeit goods and upon suspicion of such goods being imported, Customs will be informed. If you are offered very low prices for branded goods that are sold on shopping websites or via other channels, you can normally assume that the goods are counterfeit.
High quality branded goods that are often copied are:
It is prohibited in many countries to introduce counterfeit goods and where proven the Customs authority will seize the goods and penalize the buyer.
I Have a Question Regarding ...
Pickup or Delivery Request, Check Shipment Status, Get Shipping Rates or Order Shipping Supplies
Mon-Sun and Public Holidays: 24 Hours
Phone: +852 2400 3388
Email: hkgwebcust@dhl.com
MyDHL+, Online, Advanced and Integrated Solutions
Mon-Fri: 0900 - 1740; Sat, Sun, PH: Closed
Phone: +852 2400 3308
Email: hkgwebmaster@dhl.com
Billing and Invoicing Enquiries
Mon - Fri: 0900 - 1740; Sat, Sun, PH: Closed
Phone: +852 2400 3377
Email: hkbillinghotline@dhl.com
Chat with our Digital Assistant
Our WhatsApp Digital Assistant is available 24/7 to track your shipments and answer your questions. Simply add the DHL Express WhatsApp number +852 5745 4517 to your phone contacts and start a WhatsApp chat!