The safe transport of Lithium Batteries is essential to ensuring your shipment is delivered as intended.
If you have any questions about whether your shipment is permitted for transport or would like to know details about prohibited or regulated items in specific countries, please call our 24-hr Customer Service at 2400 3388 for more information before shipping.
- Lithium Batteries are classified as Dangerous Goods
- There are shipping regulations for Lithium Batteries
- Defective, damaged and recalled batteries are not permitted
- The Shipper is legally responsible for compliance when offering shipments containing Lithium Batteries for transportation
- Not all types of Lithium Batteries are accepted in DHL Express
- Only pre-approved DHL Express account holders can ship Lithium Batteries
Shipping Regulations
A wide variety of electronic goods powered by Lithium Batteries fall under the Dangerous Goods Regulations, regardless if they are rechargeable (Lithium Ion) or non-rechargeable (Lithium Metal).
The regulations apply when lithium batteries are:
- Loose Batteries: Batteries shipped as individual items (loose/ bulk). Example: Portable battery charger
- Packed with Equipment: Equipment and its batteries in the same package. Example: A camera with an additional battery
- Contained in Equipment: Battery installed in the equipment. Example: Tablet with an integrated Lithium Battery
The safe transportation of such contents by air and the full compliance to ICAO/IATA regulations is the legal responsibility of the Shipper. IATA and DHL have produced guidance materials to help Shippers understand and comply with the regulations.
What's Allowed
The following packages are accepted for transport when the lithium battery mark is not applicable:
Shipments with 2 packages or less where each package contains:
- no more than 4 cells or
- 2 batteries installed in equipment
Cell batteries
- Packages containing only button cell batteries installed in equipment (including circuit boards)
Not Allowed
- Lithium Batteries that are known or suspected to be defective or damaged or recalled present a high safety risk to personnel and property and are not permitted on aircraft under any circumstances.
- When it is known or suspected that a defective or damaged or recalled Lithium Battery is enclosed within a laptop, mobile phone or other device, the battery must be removed before DHL can accept the shipment.
Get Approved
DHL Express requires pre-approval to ship Lithium Batteries to ensure that account holders are sufficiently trained, instructed and will prepare Lithium Batteries shipments according to the applicable regulations and DHL’s policies and procedures.
Does your shipment contain lithium batteries? Our knowledgeable professionals will provide expert assistance and guidance. Please call our 24-hr Customer Service at 2400 3388 for more information.
CONTACT US
I Have a Question Regarding ...
Pickup or Delivery Request, Check Shipment Status, Get Shipping Rates or Order Shipping Supplies
Mon-Sun and Public Holidays: 24 Hours
Phone: +852 2400 3388
Email: hkgwebcust@dhl.com
MyDHL+, Online, Advanced and Integrated Solutions
Mon-Fri: 0900 - 1740; Sat, Sun, PH: Closed
Phone: +852 2400 3308
Email: hkgwebmaster@dhl.com
Billing and Invoicing Enquiries
Mon - Fri: 0900 - 1740; Sat, Sun, PH: Closed
Phone: +852 2400 3377
Email: hkbillinghotline@dhl.com
Chat with our Digital Assistant
- Track and trace shipment by waybill number
- Direction to MyDHL+ for calculation of rates and transit times
- Get shipping updates and information
- Live chat integration
Our WhatsApp Digital Assistant is available 24/7 to track your shipments and answer your questions. Simply add the DHL Express WhatsApp number +852 5745 4517 to your phone contacts and start a WhatsApp chat!
Share
