The world is increasingly going online. With the evolution of technology over the past decades, many digital resources have cropped up. Tools such as live chat support, instant shipping updates and always-on social media touchpoints are just some of these examples. For businesses which are always trying to meet rising consumer expectations around the world, this presents a need to deliver a quick response time and accurate information to their customers.
At DHL Express, we provide simple solutions for complex problems. Our modern solutions lets you acquire what you need to know in a timely and systematic manner, while making your processes a lot smoother. For businesses focusing on going to market, using these digital self-help tools will empower and value-add to your operational processes.
As a DHL customer, you will have access to a comprehensive range of personal tools and portals to manage your shipping and logistics needs. Using them is simple – all you need to do is to log into your account and access the relevant sections to go through your business. Our WhatsApp Digital Assistant, a live chat helpdesk, is also available 24/7 on demand to track your shipments or answer queries.
These self-help tools are located conveniently within our website and there is no need to download an app. Covering a robust spectrum of digital services from arranging pickups and scheduling deliveries to even trade automation, we go the extra mile to help your business reach new markets around the world.
Whether you are a small business or a large corporation, our tools will enhance your logistics journey the entire way. Here are some of the tools you can find:
MyDHL+ is a one-stop shipping management solution which is customizable to any internal working process and environment. The platform can be used to:
Get shipping rates and quotes
Create labels and invoices
Generate address books
Access shipping history
Customize shipping preference
This tool is perfect for businesses looking for a logistics management solution to help organize information and run administrative tasks.
Live Chat Support or DHL Digital Assistant connects you to a Customer Service Advisor anytime, wherever you are. Whether you are a business owner looking to send a parcel or a customer awaiting your order, this tool allows you to receive help and answers instantly and on-the-go.
On Demand Delivery – or ODD – is an online portal where you can submit and schedule delivery requests easily. With our flexible options, you can even customize your delivery terms such as authorizing a neighbor to accept a shipment on your behalf. ODD is free of charge and is a robust tool for businesses focusing on last-mile deliveries.
With a smartphone and internet connection, every DHL Express service is at your fingertips. Download the DHL Express mobile app and get access to shipment updates and manage your deliveries all in one place. You can even get instant shipping quotes – perfect for both business and personal users.
The self-help tools for businesses offered by DHL Express integrate seamlessly with any business processes and minimizes the risks that come with a lack of control and visibility. Whether you want to go the extra mile for your customers or leverage the powerful insights garnered, our digital portals, your needs will be well-supported throughout the entire way.
Our customized solutions offer you the flexibility to scale your business. For example, through myDHLi, you will be able to opt for DHL GoGreen Solutions to help you reduce your carbon footprint.
Sign up for a MyDHL+ account and start shipping with us today, or contact us for more information.