Importance of shipment protection insurance

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A crucial element for any business to be successful is ensuring that its shipments get delivered to the customers on time and in perfect condition. According to a 2020 MHI Annual Industry Report, 48% of customers demand their orders to be arrived on time and shipped correctly.

However, there is always a risk of the goods getting lost, stolen, or damaged during transit. The 2020 Cargo Theft report by supply chain intelligence firm BSI found that 71% of such incidents are related to theft of cargo in transit, a high percentage that warrants concern. It’s impossible to prevent such situations from happening entirely. However, shipping  insurance can minimize the impact in these situations by providing coverage of the damaged goods. So what is shipping insurance? What are the pros and cons of including shipping insurance for each consignment? Read on to learn more.

Benefits of purchasing shipping insurance

Companies and brands can purchase shipping or cargo insurance from a courier service provider when they ship goods on their behalf. What this insurance policy does is that the courier service provider will reimburse the business for any misplaced, stolen, or damaged goods in transit. The cost of the policy is a percentage of the shipment’s declared value for which the courier service provider will be responsible for reimbursing. The following are some of the benefits of having protection insurance for your shipments.

1. Worry less about your shipments

When you get protection insurance for your shipments, it helps mitigate the risk of losing money from replacing and/or refunding misplaced, damaged, or stolen shipments. With such security assured, this will give the customers  a peace of mind and more time to focus on other aspects of their business operations, such as expansion and marketing strategies.

2. Saves on replacement costs

Should something happen to the shipment during transit and the company does not have any shipment protection insurance, it will have to cover the costs of refunds and/or replacements. On the other hand, with protection insurance, the company can file for reimbursement on the declared value of its items. And with quick and reliable claims processing, retailers are then able to replace and/or refund orders promptly.

3. The process is simple

The shipping insurance’s purchasing process is very straightforward. When booking the package, an additional protection fee will be added to the shipping cost. There is no additional effort required on your part. 

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Risks of not having shipping insurance

Without having their cargo insured, businesses run the risk of incurring extra charges for replacements and/or refunds should the shipments be misplaced, damaged, or stolen. However, the most damaging consequence a business will suffer from is having its reputation dented when customers cite having a terrible experience due to perceived unreliability. Consumers would consider a brand trustworthy and reliable to place orders with if companies offer refunds and/or replacements of products, and this can only be viable if they have insured shipping.

What does shipping protection cover?

The majority of the shipping protection policies cover a percentage of the declared value of the product. However, you should first know the difference between the declared value and shipping insurance before deciding how much shipping insurance coverage you would need. Suppose the shipment gets misplaced, damaged, or stolen; in such an instance, the courier service provider will honour the liability costs in full. If you wish to have complete coverage, you will have to buy insurance above the declared value of your goods.

Things to look out for when purchasing shipment protection insurance

Should you decide to purchase shipment protection insurance from a carrier, look out for the following:

1. Study the carrier’s terms and conditions

With regards to protection insurance, each carrier will have its own set of terms and conditions. They might not offer coverage for specific products such as precious stones and coins, or ship goods to certain destinations. For DHL Express, although we do not provide protection insurance cover for some items, we do have policy coverage for shipments to various destinations worldwide; high-risk areas included. 

2. Check the carrier’s packaging requirements

Always check the packaging requirements of the various carriers, as some of them might refuse to honour claims for products that were poorly packed by the client. Hence, it is essential to ensure that the packaging protects your items from any harm that may occur during the shipment process.

3. Find out about the carrier’s cut-off time for filing claims

Always check the carrier’s cut-off time to file a claim for stolen, misplaced, or damaged goods. Once that certain time frame to file a claim has passed, the carrier will not approve and honour your claim. These are the various steps to follow when filing claims. First, you would need to inspect the products. The next thing to do would be to inform the carrier about the intent to submit a claim. Following which, you would be required to prepare the relevant documents such as delivery receipts, proof of notification, damages to packaging and items for submission.

DHL Express’s shipment protection insurance and extended liability

DHL Express can help you secure your shipments through two types of shipping protection insurance:

Shipment Insurance

This shipment insurance service protects valuable or personal shipments if they get misplaced, stolen, or damaged. This type of declared value insurance whereby PH₱658 or 2% of the insured value will be charged as the cost (whichever is higher).

Extended Liability

Extended liability protection is applicable for the transportation of valuable documents such as passports, visa applications, certificates, and other similar documents. In the unlikely event of loss, damage, or theft of these documents, a fixed amount of PH₱240 will be paid out by DHL Express.

The shipping of goods is a complex process, and thus, it is essential to engage a reliable logistics partner such as DHL Express to ensure a smooth delivery of your goods or documents. Open a business account today at DHL Express and explore the various shipment protection services.