The world is increasingly going online. With the evolution of technology over the past decades, many digital resources have cropped up. Tools such as live chat support, instant shipping updates and always-on social media touchpoints are just some of these examples. For businesses which are always trying to meet rising consumer expectations around the world, this presents a need to deliver a quick response time and accurate information to their customers.
At DHL Express, we provide simple solutions for complex problems. Our modern solutions lets you acquire what you need to know in a timely and systematic manner, while making your processes a lot smoother. For businesses focusing on going to market, using these digital self-help tools will empower and value-add to your operational processes.
As a DHL customer, you will have access to a comprehensive range of personal tools and portals to manage your shipping and logistics needs. Using them is simple – all you need to do is to log into your account and access the relevant sections to go through your business. Our WhatsApp Digital Assistant, a live chat helpdesk, is also available 24/7 on demand to track your shipments or answer queries.
These self-help tools are located conveniently within our website and there is no need to download an app. Covering a robust spectrum of digital services from arranging pickups and scheduling deliveries to even trade automation, we go the extra mile to help your business reach new markets around the world.
Whether you are a small business or a large corporation, our tools will enhance your logistics journey the entire way. Here are some of the tools you can find:
MyDHL+ is a one-stop shipping management solution which is customisable to any internal working process and environment. The platform can be used to:
Get shipping rates and quotes
Create labels and invoices
Generate address books
Access shipping history
Customise shipping preference
This tool is perfect for businesses looking for a logistics management solution to help organise information and run administrative tasks.
myDHLi provides complete visibility and control over your shipments. Customers will be able to get quotations, arrange and track shipments, retrieve documents and access analytics under one cohesive portal. With this, you can utilise customised views and filters to analyse your logistics activities. On top of that, you will also be able to follow your shipments and share relevant information with your customers, colleagues and partners.
myDHLi is a strong tool for businesses to make data-driven decisions to improve the efficiency of their logistics operations.
According to an article by Parcel Monitor, the longer the shipping duration, the more negative customer reviews a business can get. In a world where every minute counts, offering your customers same-day delivery can give you a competitive advantage over the rest. However, a fast reaction time to new orders requires manpower and resources – someone to check the order, schedule a pickup and track the delivery. And these resources cost money.
Through the DHL Same Day portal, businesses can easily log in to arrange for same-day delivery to their customers without having to fill up pesky forms each time.
A tool is not truly exhaustive unless it can be integrated with third-party softwares to improve productivity, and MySupplyChain can do just that. As a one-stop-shop for integrated warehouse and transportation insights, this platform allows you to retrieve a near real-time view of inventory positions and warehouse level order statuses. In turn, you will be able to transform your supply chain operations analytics to give you a strong edge.
MySupplyChain will be a strong partner for businesses who want to reduce tracking time and increase efficiency across a wide spectrum of other tools.
From calculating customs duty, import tax to finding the latest import and export regulations, our DHL Trade Automation Services does it all for you, and more. The free toolkit provides businesses with expert assistance to breeze through borders seamlessly and without surprises. There are also extra tools within the platform to help you with logistics operations along the way.
As long as you are shipping products from one country to another, DHL Trade Automation Services is the best tool for your export activities.
The self-help tools for businesses offered by DHL Express integrate seamlessly with any business processes and minimises the risks that come with a lack of control and visibility. Whether you want to go the extra mile for your customers or leverage the powerful insights garnered, our digital portals, your needs will be well-supported throughout the entire way.
Our customised solutions offer you the flexibility to scale your business. For example, through myDHLi, you will be able to opt for DHL GoGreen Solutions to help you reduce your carbon footprint.
Sign up for a DHL Express account and start shipping with us today, or contact us for more information.