With e-commerce booming in the Philippines, consumers now expect fast, reliable delivery solutions more than ever before. Consequently, businesses that prioritize timely and accurate shipping not only meet customer expectations but also build lasting trust and brand loyalty.
This is where MyDHL+ comes in.
As a one-stop digital platform, it empowers Philippine businesses to efficiently manage both international and domestic shipments, ensuring a seamless delivery experience that strengthens customer relationships and enhances brand reputation.
Why MyDHL+ Matters for Philippine Businesses?
Businesses in the Philippines face logistics challenges, from navigating the archipelagic geography and heavy traffic congestion to managing customs delays and last-mile delivery hurdles. As a result, ensuring timely and accurate shipments can be complex, yet it is crucial for maintaining customer satisfaction.
With MyDHL+, businesses can navigate these challenges effortlessly.
By providing tools for accurate documentation, seamless customs compliance, and efficient last-mile delivery, the platform helps businesses overcome these obstacles while keeping operations smooth.
Moreover, integrating shipping into the overall brand experience not only enhances reliability but also encourages repeat purchases, turning every delivery into an opportunity to strengthen customer loyalty and reinforce your brand reputation.
Key Features of MyDHL+
1. Create digital documentation
Paper waybills, pro forma or commercial invoices are now a thing of the past. With a single-screen or a guided step-by-step system navigation, you can type in all important customer details, such as names and delivery addresses, be prompted for errors in real-time and correct them instantly.
MyDHL+ also auto-formats addresses for over 220 countries and territories, including the Philippines, ensuring each address is recorded accurately. It also recalls and displays previously entered addresses, allowing you to store repeat customer information for faster processing and improved service.
The platform intuitively asks questions so you can accurately fill in more complex information, paying close attention to shipping jargon. This makes completing shipment processes easy even for untrained users. In addition, you can also create the waybill and pro forma or the commercial invoice at the point of shipping, eliminating the need to type in the same information twice.
Easily preview these documents before printing and you’re all set!
2. Retrieve customs information
Once you’ve got your shipment ready, the next step is to clear customs. At this stage, many businesses may run into common issues, such as paying insufficient amounts of taxes and duties.
MyDHL+ frees you from the guesswork of estimations. Simply request a transportation rate quote and an estimate for duties and taxes for the country or territory you are shipping to or from the Philippines. Not only can you ensure that customs is cleared, but your customers won’t have to pay surprise extras when they receive their packages.
With access to Commodity Tariff Codes required for customs clearance, you save the hassle of searching for them yourself and potentially applying the wrong codes. This added accuracy helps avoid delays and provides more precise estimates of your taxes, duties, and fees, ensuring smooth customs clearance for international shipments.
3. Track and trace your shipments
Once your shipment leaves your warehouse, you’d want to be sure it is on track to reach its intended destination. Our digital logistics solutions allow you to gain total visibility over where your shipments are around the world — whether they are in-transit, pending, delivered and even rejected at customs.
Arranging collection of goods at your warehouse is also made more efficient. When you book a courier via MyDHL+, you can decide when to pick up these consignments, coordinate with your staff, and plan for customer demand more effectively, improving operational efficiency for your business.
Switch on the push notifications to stay informed of any changes, delays, or customs holds affecting your shipments, so you can immediately make the necessary adjustments and optimize inventory planning.
4. Flexible usage for all type of users
A reliable 3PL logistics service provider does not only get the job done — it also give you the flexibility in how shipments are executed. Aside from the various delivery options offered by DHL Express, including on-demand choices, we extend this flexibility to the usability of our interface. You can leverage the benefits of MyDHL+ as a guest, registered user or a corporate account holder.
Guest users
Without logging into the system, you can gain access to essential shipping tools on our intuitive interface. Simply fill in your shipment details online and click “Next” to follow through the steps. This option is ideal for one-time shipments to family and friends overseas. For business owners, however, registering an account or signing up as a corporate user is a smarter choice.
Registered users
Create a DHL Express account with just an email address and password to access a robust selection of online shipping tools for express shipping. Enjoy a personalized experience — save past orders for review, recall addresses instantly and leverage unlimited track-and-trace of your shipments on-the-go.
Corporate users
Perfect for enterprises that need centralized control and visibility of employee’s shipping activities, the corporate account allows you to administer complete control and manage access levels across multiple users.
How MyDHL+ supports international e-commerce from the Philippines?
For Philippine SMEs looking to expand globally, MyDHL+ provides a reliable platform to ship products abroad efficiently and with confidence. By streamlining documentation and customs processes, it reduces the risk of failed deliveries and unexpected fees, ensuring a smoother experience for both businesses and their customers.
Additionally, with On-Demand Delivery (ODD) options, companies can offer flexible last-mile delivery, catering to diverse customer needs across international markets. Many Philippine brands have already leveraged DHL Express for international shipping solutions, demonstrating how MyDHL+ enables local businesses to grow their e-commerce presence and compete on a global scale.
Benefits of Using MyDHL+ for Philippine Businesses
MyDHL+ by DHL Express offers businesses a comprehensive solution to meet growing consumer expectations for fast, reliable deliveries of parcels. By combining automation, real-time tracking, and flexible shipping options, it helps SMEs build trust, enhance brand reputation, and improve operational efficiency.
1. Increase Customer Satisfaction and Loyalty
Fast, reliable, and trackable deliveries strengthen repeat business, as customers feel confident that their orders will arrive on time and in perfect condition. Moreover, transparency in the shipping process builds trust with both local and international customers, turning every shipment into an opportunity to reinforce positive customer experiences and encourage long-term loyalty.
2. Enhance Brand Image
Timely and flexible delivery options signal professionalism and reliability, which can significantly enhance your brand image. By using MyDHL+, businesses demonstrate a clear commitment to excellent customer experience, showing customers that they prioritize convenience, accuracy, and overall satisfaction with every order.
3. Streamline Operations and Reduce Costs
Automating shipping processes with MyDHL+ reduces errors in documentation and eliminates time-consuming manual tasks. At the same time, optimizing pick-ups and delivery schedules allows businesses to navigate traffic congestion and island logistics more efficiently, ultimately cutting operational costs while ensuring smooth, dependable deliveries.
Ensure Fast, Reliable, and Seamless Shipping with MyDHL+
Businesses in the Philippines can take the next step in improving their shipping operations by creating a DHL Express account. With MyDHL+, you can manage both domestic and international shipments from a single platform, ensuring fast, reliable, and seamless delivery every time.
Start shipping smarter today with MyDHL+ by DHL Express.
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