How to schedule a delivery pickup with DHL Express Singapore

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When you’re launching your online store or scaling an existing e-commerce business, there’s no denying that shipping and order fulfilment can become a time-consuming task. While all these quickly add up as your sales increase, there are simple solutions such as scheduled pickup to help you scale your business better. 

Scheduled pickup is an alternative to conventional order fulfilment as it gives e-commerce merchants and businesses the option for logistics companies to pick up the packages for delivery to customers. This is in contrast to you visiting the delivery service point to drop the parcel for shipping. In turn, this allows you to better focus on your business, expand your reach, and increase your bottom line. 

Keep on reading for a step-by-step guide on the important aspects needed to schedule shipping or arrange a pickup with DHL.

1. Create a MyDHL+ account

MyDHL+ helps to simplify and streamline your shipping process so that you can focus on the more important aspects of your business in Singapore. Programmed to be customisable and in line with clients from every business environment, MyDHL+ covers shipping-related processes and requirements in a single platform. Here are just a few of the features you can leverage for your shipments: 

  • Finding out pricing quotations, estimates, duties, and taxes 

  • Creating shipping labels and invoices

  • Scheduling pickups, deliveries, and collection

  • Managing and tracking shipments

  • Accessing shipment bills 

  • Customising your shipping preferences, dashboard, and address book

Note: It is still possible to ship via MyDHL+ without an account. But to enjoy up to 60% off on your regular international shipments, open a business account exclusive for Singapore-registered businesses.

2. Create your shipment

It’s important to pack the shipment properly to prevent any damage. Once the shipment has been packed, label it with the relevant names and addresses to ensure a safe pickup, transit, as well as delivery. The label should contain all the legitimate information that matches the bill of lading accurately. 

When shipping internationally, you’ll need to generate an air waybill (AWB) containing all the instructions and information about the contents of your shipment that is necessary for the transportation. 

Learn how to create your first shipment through our step-by-step guide.

3. Select the right documents and packaging

Use MyDHL+ to find all the necessary customs or shipping documents for your shipments. Ensure that you generate and upload the right customs documents if needed. DHL customers shipping internationally should print out the international air waybill as well. 

Having a well-packed shipment can reduce the risks of damage and ensure your consignee receives the contents in perfect condition. With DHL Express, you can select and order packaging supplies such as boxes and envelopes of various sizes so that you can ship them safely from Singapore to anywhere. 

4. Schedule your delivery pickup

With MyDHL+, you’re able to easily schedule and arrange for pickup. Simply choose the account number (NA for non-account holders) and fill in the pickup address, package information, and other relevant details on the form. Once the shipment has been scheduled, you will have the option to be notified of the delivery via text message or email. 

Furthermore, optional add-on services like weekend delivery and insurance can also be selected

5. Pay and print out the necessary documents for your shipment

At DHL Express, we accept all major debit and credit cards as well as PayPal when you book your parcel collection online. Once the payment transaction is completed, print out the documents, such as your air waybill for the courier, and we’ll do the rest to ensure your shipment arrives safely. 

Choose DHL Express’ pickup service and scheduled collection in Singapore

Our goal is to provide excellence to all our clients and ensure the timely delivery of your shipments. Designed and created with our customers and business partners in mind, MyDHL+ is an intuitive tool that makes it easy for you to track shipments and even schedule a pickup of your shipments wherever you are. MyDHL+  makes the complexities of international shipping simpler since you’re able to ship at your convenience, on your time, terms, and needs.

To enjoy preferential rates, have a dedicated account manager, and gain access to 24/7 customer service support to assist and manage your shipments, you can sign up for a DHL Express corporate account.

Frequently asked questions

No, we don’t. You can schedule a free pickup at your preferred date, time, and address. Pickups from DHL Express are free, and the pickup times are based on the time zone of the pickup address.

Yes, our couriers with designated identification will pick up your package at the scheduled time zone that you’ve requested. The DHL Express delivery and collection times in Singapore are as follow:

  • Monday through Friday – 5:00 PM is the latest possible time to schedule a pickup to receive service before 7:00 PM
  • Saturday – 11:00 AM is the latest possible time to schedule a pickup to receive service before 1:00 PM

Yes, we can collect your shipments or packages from your house. Simply indicate the scheduled pickup location in the form.