The deadline for requesting your shipment cancellation is 30 days from the date of hire.
DHL eCommerce will not refund when the request is made after 30 days for return under the cancellation policy, however it will give the customer the option to use the shipment until 90 days after the creation of the label.
DHL eCommerce will reimburse the service amount provided that such a request is made prior to shipment deposit at a DHL ServicePoint collection point.
DHL eCommerce will reimburse the invoiced amount in full, provided the customer makes the request to DHL eCommerce Customer Care.
The refund will always be made through the same payment method you used when you hire.
Refund will be effective within approximately 10 days of the date of confirmation by Customer Service.
DHL eCommerce reserves the right to cancel any services in the event of any breach of the Terms and Conditions by the user.
