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Operational

DHL will keep operations throughout Spain and Portugal as normal as possible, taking into account the strategic importance of our sector at the moment and at all times the health and safety of people.

Secure Deliveries

In DHL Parcel we have taken the hygiene measures and  WHO-recommended prevention to ensure the health of our employees and customers, so our drivers  will be equipped with mask and gloves. In addition, customers may sign on the package label and use their own pen instead of the PDA.

Collection Point Network

We will gradually reopen our network of convenience points, both to pick up and drop off shipments. You can see through this finder If your most convenient ServicePoint returns to operational, please note that there may be changes to the normal schedule for Covid-19.

The deceleration will be done gradually, taking into account phasing back to the new normal where the ServicePoint is located.

Customer Support

Our customer service is still operational in common channels, but because of the exceptional situation, response times could be lengthened. For any queries please contact us at  902.12.70.70 or in our web form.

Learn more


WE WANT TO MAKE IT EASY! WHAT DO YOU NEED?

Locate Your Shipment

Track your shipments and online purchases.

Receive a Shipment

You can locate your shipment and modify delivery.

Returns

Make your online shopping returns simple.

Waiting for a shipment?

With our flexible delivery platform you can change your delivery date, choose a new recipient, or choose from one of our 3,600+ collection points in Spain and Portugal.



How to ship with DHL Parcel?

  • In just 3 steps your label will be printed. You will only need:

    • The origin and destination of your shipment
    • Measures and the weight
    • To make payment with card or Paypal
    • Download the label and print it on any printer.
  • Use of proper packaging  is imperative  to ensure your shipment is free of damage.

    • Choose a hard cardboard box the size of the merchandise you want to send. If necessary, use  bubble paper to prevent the product from moving inside the box.
    • Indicate if the  merchandise is fragile, it is important that drivers are informed.
    • Close the box with packing tape, covering all corners.
  • You'll always have a one close, just leave your shipment at one of our pick-up locations and we'll make sure you arrive at your destination as soon as possible. Find your nearest Service Point via your zip code here.

    Leave your shipment at a DHL Locker, discover how to do it here.