Please enter your tracking number
  • It means the driver has attempted to deliver your shipment and the shipping address we have is incomplete or incorrect. You can provide us with your address details here. You can also change delivery to a nearby pickup point or other address in your province here whenever there are available delivery attempts. If your shipment is in delivery you can only choose a neighbor/concierge delivery.

  • You can ask your sender to check the status of your shipment here. In addition, if you make the purchase, we will send you an email with the expected delivery date and the options you have to modify your delivery if you are not at home.

  • Please check that you have entered the data correctly as our system is case sensitive. Also note that the shipment information does not appear automatically, it is displayed once DHL Parcel receives the sender shipment. If it has been more than 48 hours since you made the purchase contact us here. 

  • Simply enter the tracking number we provided in our notification email with the expected delivery date. You can follow your shipment here. If you haven’t received it, you’re not contacted by the sender of the shipment.

  • A tracking number or ID is a combination of numbers and letters that identify your shipment. It can be between 10 and 39 characters.

    You can track your shipment here.

  • If you have ordered your product in an online store, it is most likely that it will provide you with the tracking number or ID. If the sender has provided us with your email or mobile number we will send you this information along with the expected delivery date.

  • You should start viewing information within 24-48 hours of receiving the tracking number or ID. Note that the shipment information does not appear automatically, it is displayed after DHL Parcel receives the sender shipment. Check your email without being sure to leave the Spam folder. If the sender has provided us with your email address, we will send you a communication with the expected delivery date of your shipment and you will be able to follow your submission via the web.